Walter's Mercedes-Benz of Riverside

Excellent Customer Service by Alex Ramirez I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the bes I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the best that has attended to me and as such, he is the only one I would ever request. Everything goes smoothly every time from intaking my vehicle and getting me the information I request on my vehicle in a timely manner. He is always very pleasant, he is always very helpful, he is never too busy to return my calls or assist me. Calling my office and even texting me update on my car as I request. Thank you Alex. You are a gem. Truly, Dr. Nnah More

Warranty Service I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 min I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 minutes and I was on my way! He's always very helpful and quick to answer any questions. I received a call when my car was ready, which I found I never received before coming to Alex. I was always hunting down my service technician at other dealerships. That never happens at Walter's. Thanks Alex! More

Retired Architect Good deal and friendly, knowledgeable, cooperative courteous, respectfull salesperson. He assist to all I need for this car. He went to my house to as Good deal and friendly, knowledgeable, cooperative courteous, respectfull salesperson. He assist to all I need for this car. He went to my house to assist me how to use function of the equipment. More

Service Advisor Mark Interlicchia is my service advisor at Walters and everytime I take my car in for service I'm always greeted with a warm smile ... I see how he w Mark Interlicchia is my service advisor at Walters and everytime I take my car in for service I'm always greeted with a warm smile ... I see how he works with his other clients as well and they too are treated the same. Also if it's just a question I have for him I just email him and he returns my email sooo fast. I highly recommend Walters to anyone who wants to be treated with the upmost respect... I don't think I could ever leave to another dealership.... Thanks again Mark for your help.... Janice James More

Buying Experience at Walter's What A great day I had at Walter's Mercedes-Benz! My new GLK 350 is a pleasure to drive and my experience at this dealership was also a pleasure!! E What A great day I had at Walter's Mercedes-Benz! My new GLK 350 is a pleasure to drive and my experience at this dealership was also a pleasure!! Every employee who I talked with was professional and caring--and sincere in their efforts to satisfy me as a customer. Rick Akigbe showed me several models that he thought would be to my liking and in my price range. He was very helpful and patient during the test drives. Walter's purchase price was reasonable for each car. I loved the GLK and was presented with an offer that "I couldn't refuse!" All of the paperwork was completed within a short period of time by Jacqueline Nasser, Sales and Leasing Consultant. She was quite knowledgeable about the GLK and answered all of my technical questions. Ray Burke was instrumental in getting me the best deal possible which I very much appreciated. Ari Abdolhosseini handled the finance and leasing agreements--all done quickly and professionally. I was introduced to the service manager, Tyler Usary. He made me feel comfortable about my first maintenance appointment. This car is my first Mercedes-Benz and, so far, what an outstanding purchase! I even met Walter Kienle, the owner. Wow--how often does one meet the owner of a car dealership?!! It was a pleasure to meet him. I even enjoyed being in the waiting room--great coffee, fruit, and my favorite, scones! I look forward to driving my GLK and continuing to do business with Walter's Mercedes-Benz. Cynthia W. More

Service I purchased a new GLK 350 a couple of weeks ago. I made an appointment because I thought I may have had a break leak. I got an appointment right awa I purchased a new GLK 350 a couple of weeks ago. I made an appointment because I thought I may have had a break leak. I got an appointment right away!! Everything was checked out and all was fine!! I had my all my tires checked and my front license plate attached during this same visit. Everything was done right away. All members of the service team were professional and a pleasure to work with. My Service Advisor was Mark Espinoza. He was very personable and professional. Christian brought me my car--super clean and ready to go!! Thanks again for a great experience at Walter's!! Cynthia W. More

Worth the drive I have been following and reviewing and dreaming of owning a Sprinter Van for several years. I finally got it and loving it along with my kids and wif I have been following and reviewing and dreaming of owning a Sprinter Van for several years. I finally got it and loving it along with my kids and wife, already went camping and put it to good use. My salesperson Isaid Barragan was a true down to earth friendly and helpful and "easy" to deal with man. Staying beyond his end of day time and completing his service until I drove off the lot a happy customer. God Bless, and thank you Isaid. More

Pressure Free Experience I was looking to buy my wife a Mercedes-Benz E-350. After shopping on-line, I emailed Walter's and got an appointment for a test drive. I was greeted I was looking to buy my wife a Mercedes-Benz E-350. After shopping on-line, I emailed Walter's and got an appointment for a test drive. I was greeted by Jim Davis. I found him to be knowledgable and patient answering all my questions. At no time did I feel pressured by him to complete a purchase. He was very professional throughout the process. This was the best experience I have ever had purchasing a car. I would highly recommend Jim Davis to any friends or family. My wife loves the E-350. More

Forget those advertsing "come ons" Instead come to Walter's Mercedes Benz. Promises of "no stress" car purchases.definately do not begin to compare with what we have at Walter's Merced Instead come to Walter's Mercedes Benz. Promises of "no stress" car purchases.definately do not begin to compare with what we have at Walter's Mercedes-Benz. Jim and Jason - these guys are amazing and it was so stress-less I actually worked on business on my i Pad while they put together a fantastic package for my purchase. Personable & professional from test drive to paper signing. I just came in for "looking" and left with a more-than-my dream-car tat afternoon. More

Walters Mercedes It was really great working with Brandon Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon It was really great working with Brandon Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon is a valuable asset on Walters Mercedes team in the Service Department. Thanks Brandon. Best Regards, Steven Laszlo More