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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,002 Reviews

3,002 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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May 16, 2025

Alex and his team at Walter's in Riverside are great. Never disappointed me, always solve my issue. More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, We are grateful for you leaving Alex this extraordinary review! We are pleased to know that he is great, always solves your issue and has never disappointed you. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 16, 2025

Well I was very pleased with my visit I thought the agent was very professional in going over everything with me he answered all my questions and I was very pleased with the time I spent there More

by Bigstep50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving us this positive review! We are happy to know that our team was very professional in going over everything with you, answered all your questions and made you very pleased with your visit. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 16, 2025

It was a pleasure working with Michael Ramos. He made sure to explain everything to me and communicated any changes that occurred. He made me feel comfortable therefore if I need any services for More

by Nichia25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Walter's Mercedes-Benz of Riverside responded

Providing outstanding service is so important to us and we are glad that Michael's efforts met your satisfaction! We are thrilled to know that he was a pleasure to work with, explained everything and made you feel comfortable. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 13, 2025

Michael was great! Answered all my questions and got the job done. Fast and efficient. More

by Elicast0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving Michael this marvelous review! We are delighted to know that he was great, answered all your questions and was fast/efficient. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 10, 2025

I had a great experience at Mercedes-Benz of Riverside. Michael Ramos was extremely professional, knowledgeable, and attentive throughout the entire process. He kept me informed, answered all my questions More

by Florennccee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Walter's Mercedes-Benz of Riverside responded

Florence, We are grateful for you leaving Michael this extraordinary review! We are thrilled to hear that Michael took phenomenal care of you and your automotive needs. We are pleased to know that he was extremely professional, knowledgeable, attentive, kept you informed on your vehicle and answered all your questions patiently. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 10, 2025

Customer service is the best! Communication is 100% and so appreciated! Kelly Sanderfur is so helpful! More

by jennifergoldware4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Walter's Mercedes-Benz of Riverside responded

Jennifer, Thank you for leaving Kelly this incredible review! We are happy to know that she is so helpful and her communication is 100%. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 07, 2025

"Kelly Sandefur at Walter's Mercedes-Benz of Riverside always provides professional, friendly, and efficient service. Highly recommend!" More

by Ellectra Motors!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Walter's Mercedes-Benz of Riverside responded

Providing exemplary service is so important to us here at Mercedes-Benz of Riverside and we are glad that Kelly's efforts met your satisfaction and recommendation! We are thrilled to know that she was professional, friendly and efficient as always. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 30, 2025

My Service Representative Joseph Loera always provides exceptional customer care service. He explains everything regarding my vehicle needs to me in order for me to understand exactly what is going on wit More

by Deon1854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Walter's Mercedes-Benz of Riverside responded

Brenda, Providing exceptional service is so important to us here at Mercedes-Benz of Riverside and we are glad that Joseph's efforts met your satisfaction! We are thrilled to know that he explained everything regarding your vehicle needs in order for you to understand exactly what was going on with it as always. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 29, 2025

My reason for coming here is the service that Alex Ramirez offers. He goes beyond everything to help and make the appointment as easy as possible, always finding solutions to everything! More

by Zaida Carstens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Zaida, We appreciate you for leaving Alex this marvelous review! We are delighted to know that he goes beyond everything to help, made your appointment as easy as possible and found solutions to everything as always. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 29, 2025

I’ve come to Walter’s for all of my servicing needs in California. I’ve had great assistance from many of the service representatives. More

by Robin16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Robin, We are grateful for you leaving us this stunning review! We are pleased to know that our team was a great assistance to you. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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