Walter's Mercedes-Benz of Riverside - Service Center

JR Rodriguez is very professional. He is customer oriented. He keeps you updated with the repair. He is honest. He also advises you as to when your next service is due. oriented. He keeps you updated with the repair. He is honest. He also advises you as to when your next service is due. More

JR Rodriguez is my service representative at Walter's Mercedes. Nice to know I have and advocate in service for my wife's car! My wife's GLK 250 BLUETEC has recently been a bit of a conundrum with emiss Mercedes. Nice to know I have and advocate in service for my wife's car! My wife's GLK 250 BLUETEC has recently been a bit of a conundrum with emissions but JR has seen it and stuck by me along with Walter's. More

Flexibility and Premium Service I don't expect everyone to 'bend' to my crazy schedule, but it is MUCH APPRECIATED when it does happen. Mr. Rodriguez, as well as Mr. Ramirez are Prof I don't expect everyone to 'bend' to my crazy schedule, but it is MUCH APPRECIATED when it does happen. Mr. Rodriguez, as well as Mr. Ramirez are Professionals, they have made my Walter's Mercedes Experience more than just service for my Mercedes, The Personable Experience comes when you know someone else actually cares to make sure your issues and concerns are fixed/solved CORRECTLY. This is the Main reason I will recommend Walter's Mercedes to everyone as well as being a continued Client. Big Thanks to ALL Walter's Mercedes Employees (Sales and Service) YOU ALL Are AWESOME!!! More

very professional and courteous.. the staff is always very helpful and courteous. The service needed is always explained in full with cost which is important for me since i'm on a limi the staff is always very helpful and courteous. The service needed is always explained in full with cost which is important for me since i'm on a limited budget. More

Help! Battery died. My wife started out for the grocery store and her car wouldn't start. I called Walter's and we had it replaced that afternoon. Good service as usual. store and her car wouldn't start. I called Walter's and we had it replaced that afternoon. Good service as usual. More

Jr Rodriguez is the man! Took care of me and got me in and out for an A Service on the AMG. Outstanding service department with excellent customer service. and out for an A Service on the AMG. Outstanding service department with excellent customer service. More

Great service as always! J R Rodriguez is always the person my son and I ask for when getting our car serviced. He always takes care of us. Great job! J R Rodriguez is always the person my son and I ask for when getting our car serviced. He always takes care of us. Great job! More

Always pleased with the customer service at Walters. Very grateful for Walters service center, work is always completed in a timely manner. Also thank you to Austin Schneider who gets us in and out so qu Very grateful for Walters service center, work is always completed in a timely manner. Also thank you to Austin Schneider who gets us in and out so quickly. Thanks much..... More

My newly C300 which I bought with only 3,700 miles had a strange chirping noise since purchase, was difficult to duplicate for the technician. It never makes a noise when you want to you! Even though I had strange chirping noise since purchase, was difficult to duplicate for the technician. It never makes a noise when you want to you! Even though I had videos, distance traveled and and time afterwards when the noise would begin. It was very frustrating but David Greene worked with the technicians, George Riddle and Sam Reed, to get the issue resolved. They did their due diligence which was not easy because they actually had to “babysit” the car up to an hour until the noise sounded. The 4th time I brought it in, Cody was very helpful and I spoke to Tyler Usary and the technician. I showed them the videos and the explanation of the noise hoping it would help resolve the issue and it was Finally duplicated and repaired, “Thank you George and Sam! I wasn’t the nicest person to work with the first two trips there but realized I just needed to keep taking it in, trust they would resolve the issue and I would bake goodies as a “Thank you” David always kept me updated on the progress and status. I really appreciated the detailed update on which parts were tested, ruled out, and finally the culprit! The estimate for parts ordered and pick up we’re exact. After I picked up my car, I had questions and he quickly responded and assisted me with an explanation of the issue and it was quickly taken care of. Thank you David! More

Easy Peasy Just wanted to say how pleased we were after bringing our GLB250 to Walter's Mercedes-Benz of Riverside, for an issue with our air conditioning system Just wanted to say how pleased we were after bringing our GLB250 to Walter's Mercedes-Benz of Riverside, for an issue with our air conditioning system. Joseph Loera was the service representative who took very good care of us. He was thorough in explaining the process to resolve our AC issue. He arranged a courtesy car for my wife and I, which was most appreciated. Joseph kept us updated with the status of our vehicle for the two days it was being serviced. Joseph truly did provide us with excellent customer service. We are once again enjoying the coolness of AC in our Mercedes-Benz GLB250. Thank you, Joseph Loera! You made it Easy Peasy! More