Walter's Mercedes-Benz of Riverside - Service Center

My recent service at Walter's MB Riverside exceeded my expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and profess expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and professionally. More

Excellent place to service your automobile great customer service I do recommend it I will be coming back to take care of my personal car. service I do recommend it I will be coming back to take care of my personal car. More

I had to bring my old 2016 C300 in for maintenance. Phil Macias helped me out with the maintenance and secured me a vehicle while I was waiting to get it back. Phil was very expedient and responsive; h Phil Macias helped me out with the maintenance and secured me a vehicle while I was waiting to get it back. Phil was very expedient and responsive; he answered all my phone calls and responded to all my messages quickly. The next time I go for maintenance, I plan on going back to Phil. More

Excellent service from all. Customers are greeted and treated with professionalism No heavy handed sale pitches Customers are greeted and treated with professionalism No heavy handed sale pitches More

Everyone at Walters is great, and customer service is top notch. Always a pleasure to come see Alex and his team. notch. Always a pleasure to come see Alex and his team. More

I'm always completely satisfied with the response I get from Alex Ramirez. He patiently listens to my concerns and takes the time to explain how to enjoy the best experience possible with my Mercedes. He from Alex Ramirez. He patiently listens to my concerns and takes the time to explain how to enjoy the best experience possible with my Mercedes. He addresses every issue fully and strives to explain everything I need to know. He is the best part of Walter's Mercedes-Benz. Keep up the excellent work, Alex. More

Our service professional Phillip Macias was very courteous, polite, and professional. He listened to our concerns and offered suggestions and resolutions. We were seen right away upon arrival at the courteous, polite, and professional. He listened to our concerns and offered suggestions and resolutions. We were seen right away upon arrival at the dealership and immediately upon arrival when picking up the vehicle. Prompt professional service with a smile. Excellent!! More

Phillip Macias was extremely helpful and very patient with me . Had issues after initial visit and he took care of my car when I brought it back. with me . Had issues after initial visit and he took care of my car when I brought it back. More

It was a pleasure working with Michael Ramos. He made sure to explain everything to me and communicated any changes that occurred. He made me feel comfortable therefore if I need any services for He made sure to explain everything to me and communicated any changes that occurred. He made me feel comfortable therefore if I need any services for my car I will book with him. More

Well I was very pleased with my visit I thought the agent was very professional in going over everything with me he answered all my questions and I was very pleased with the time I spent there was very professional in going over everything with me he answered all my questions and I was very pleased with the time I spent there More