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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,009 Reviews

3,009 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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May 01, 2018

Great Service Cody Burt was very helpful. The service and timing were great. It is our first time used this service department, we will definitely come back and re More

by Happybuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
May 02, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for your recommendation! We are so glad that you had such a quick and easy first service visit and that we were able to demonstrate our high standards to you right off the bat! Thanks so much for choosing Walter's. We look forward to seeing you soon! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 01, 2018

Service satisfaction I’m very satisfied with the service rendered to my Mercedes-Benz 300C. My representative, Brandon Monaco, is very comprehensive and thoughtful. He m More

by Life123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
May 02, 2018 -

Walter's Mercedes-Benz of Riverside responded

Your satisfaction and safety are at the top of our priorities, so it is no surprise that Brandon worked to assure that those were taken great care of! We are so pleased that your experience was so positive. We hope to see you soon. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

April 30, 2018

Excellent JR took care of me right away. He explained in details what was done. Price of service was reasonable. My car was serviced in a timely manner. Apprec More

by Ellenfer56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for your feedback! We're pleased that JR was able to be so informative for you and make your recent service visit a positive one! We hope to see you again soon! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

April 30, 2018

Happy with service I took my car in for service and I was treated very nice by Austin Schneider. We are happy with the service and Austin took care of the problem that w More

by Xebethao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
May 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for taking the time to leave us this review. We're so glad that Austin was able to take such good care of you and your vehicle during your previous visit. If you have any further questions or concerns, please do not hesitate to reach out! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

April 28, 2018

Best service in town Austin Schneider, great customer service. Always willing to help and keeping me updated on service issues. Austin has been my advisor for past visits More

by besheer13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great to hear that Austin consistently offers you a positively memorable experience and that he leaves you updated and informed about your service issues each visit! We appreciate your confidence in him and we hope that you continue to choose Walter's Mercedes-Benz in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 28, 2018

Service Visit Walters Mercedes-Benz Service Advisor J R Rodriguez Excellent customer service regarding vehicle needs all done with immediate patience and car More

by Cheryl 24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're pleased to hear that JR assisted you in obtaining a thorough service and positive overall experience, and that you are so content with your visit! Thanks so much for the review. We hope to work with you again soon. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 28, 2018

My recent services Took my C300 for A1 services at Walter’s. I was greeted promptly to confirm my appointment upon arrival and Cody my service advisor quickly completed More

by Ric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Cody Burt
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ric, Thanks so much for taking the time to share your experience! We agree that Cody is definitely an awesome worker, and we're glad to hear that he was so attentive and courteous to you and your vehicle's services during your recent visit. We hope you choose Walter's again for your future automotive needs. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Warranty work Very prompt attention and sincere concern for satisfying my every need. Personable, courteous, professional, and informed. Brian was a pleasure to wor More

by Walters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Clegg
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We're so pleased to hear that Brian too such good care of you during your recent visit and did what he could to accommodate each of your needs! He will be so delighted to hear about this review. Thanks! We look forward to seeing you again. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

excellent servic It was a pleasant visit. Mr Jr Rodriguez was very timely and provided a very detailed serivce recommendation for my car and it was completed as promi More

by ruby2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ruby, We're so glad to hear that JR made sure you and your car were taken good care of and that you had a great and efficient visit overall! Thanks for choosing Walter's. We hope to work with you again soon. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Service Every service was done presently without paying a dime . They fufill their promise and give me the best service with no interruptions. Kudos to Brando More

by Youngdaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for leaving us this review and 5-star rating! We're so glad that Brandon and the team could maintain your expectations! We hope that you will allow us to continue offering you the same quality experience in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

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