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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,007 Reviews

3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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November 29, 2014

Great Service Experience Usually when You just show up unannounced and with no appointment anywhere You better be prepared for things to not go in Your favor, Not today. From More

by esantana_1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Espinoza
Dec 05, 2014 -

Walter's Mercedes-Benz of Riverside responded

We are thrilled to hear that your experience at Walter's Automotive was so positive. Every team member strives to make sure that our customers are treated like VIPs and walks away from our dealership feeling confident that they have made the right decision. Thank you so much for providing us with your helpful comments! Regards, Walter's Automotive

November 19, 2014

Alex R Took my S class into Service, no appointment and was greeted by Alex R (my service adviser) very friendly, well manner person. took care of me and mad More

by billybenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 05, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you for writing about your visit with us! I am happy to hear that Alex was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Walter's Automotive

November 05, 2014

Don't go anywhere else I live "closer" to another Mercedes Benz dealer, but I wouldn't go anywhere else for service. I recently had the best experience at Walter's Mercedes. More

by SoCalSally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 07, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to give us positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. Hearing from our customers that we have succeeded in this endeavor is always gratifying. We hope that you will share your experience with friends and family. Also, like us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Automotive

October 22, 2014

Professionalism I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up get More

by choimyu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 24, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you for writing about your visit with us! It's great to hear that Alex was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again. Feel free to call us with any questions or concerns. Also, check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Walter's Automotive

October 21, 2014

Service feed back I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me More

by majd haddad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 22, 2014 -

Walter's Mercedes-Benz of Riverside responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We hope that you will share your experience with friends and family. Be sure to also follow us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Automotive

October 21, 2014

Check Tires My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service More

by Mischa95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 22, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Your most recent visit is indicative of this commitment. We look forward to working with you in the future! Be sure to check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Walter's Automotive

October 18, 2014

JR Rodriguez - MB Service Department I am new to experiencing Mercedes for servicing my car. Although our interaction is new, JR Rodriguiez has shown the type of knowledge and professiona More

by BMurray64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you for writing about your visit with us! I am happy to hear that JR was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again. Feel free to call us with any questions or concerns. Also, check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Walter's Automotive

October 16, 2014

Mark is the man Service advisor Mark interlicchia always does a good job on my car. I recommend people to look for him when you guys need to get your cars fixed. More

by shingmingcho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 17, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you for writing about your visit with us! I am happy to hear that Mark was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again. Feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best Regards, Walter's Automotive

September 13, 2014

2004 E320 is new again! My husband and I have tried other more inexpensive car repair businesses, but we have yet to find a match for the exceptional personnel we were met wi More

by aguilera1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Sep 16, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for writing this awesomely detailed review. We couldn't be happier to see that you and your husband had a wonderful experience in our dealership. Please let us know if there is anything else you need! We are always here to help! Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Walter's Automotive

August 29, 2014

Routine Maintenance and Repairs You Can Trust Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first tim More

by harperkathi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 03, 2014 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to give us positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. Hearing from our customers that we have succeeded in this endeavor is always gratifying. We hope that you will share your experience with friends and family. Also, like us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Automotive

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