Walter's Mercedes-Benz of Riverside - Service Center

Best Service Experience Mark Interlicchia is simply the best! Ratings for Mark in customer service, quality of work, friendliness, and overall experience exceed the maximum Mark Interlicchia is simply the best! Ratings for Mark in customer service, quality of work, friendliness, and overall experience exceed the maximum rating of excellent. He provides exceptional customer service and is extremely responsive. When we bring our vehicle to him for service we know he is going to take care of it as if it is his own. He continues to exceed our expectations every time. We have the utmost confidence in him and we trust him explicitly. More

Excellent Service by Alex Ramirez Took my car in because after I pumped gas in my car, my check engine light turned on, on my GLK350. It was odd, and I was very worried. I was greeted Took my car in because after I pumped gas in my car, my check engine light turned on, on my GLK350. It was odd, and I was very worried. I was greeted by Alex Ramirez who was very helpful, and was able to take my car in right away. I am pleased to say that he gave me great news, and it turned out to be I left my gas cap lose which caused my check engine light to turn on. I was not charged, and I was on my way out within an hour and 30 minutes. I will definitely be taking my car back to, Alex for any future services. More

alex is the man! Took my car in a week before Chrismas, check engine light was on and was scared because the car was out of warranty. Alex took care of the repair and Took my car in a week before Chrismas, check engine light was on and was scared because the car was out of warranty. Alex took care of the repair and told me he got it cover under an emission warranty that's some kind of after warranty. Thank you alex!! And marry Christmas! More

Last minute service I noticed that my brakes appeared to be scrapping, and left word with the dealership for an appointment the day after Christmas. I got a call back at I noticed that my brakes appeared to be scrapping, and left word with the dealership for an appointment the day after Christmas. I got a call back at 7.30am that they could see me at 8:45am that day. My fears were confirmed that the car with only 23790 miles had one brake eating into the drum. They provided me with a loaner, and got it fixed that day, and was able to cover it under warranty even though it was brakes. They were gracious enough to get Mercedes to agree as it was unusual for it to happen on one wheel. Brandon the service advisor was very excellent and very helpful. It reaffirms my faith in Mercedes Benz that I have driven since 1969, and my first Benz was purchased from this dealership. More

alex is a beast Took my car in for service and I must say I am very hard to please. Alex went above and beyond best service I have had, will be coming back. Took my car in for service and I must say I am very hard to please. Alex went above and beyond best service I have had, will be coming back. More

Great Service Experience Usually when You just show up unannounced and with no appointment anywhere You better be prepared for things to not go in Your favor, Not today. From Usually when You just show up unannounced and with no appointment anywhere You better be prepared for things to not go in Your favor, Not today. From the Moment Mark came to me on a Saturday at noon with no appointment I knew I was in good hands. Quick, Friendly, Efficient Nicely Priced service for my vehicle. Mark was attentive and had us on our way. Keeps an eye on us and made our visit a good one. Mark We will see You soon for our next service needs. Thank You. More

Alex R Took my S class into Service, no appointment and was greeted by Alex R (my service adviser) very friendly, well manner person. took care of me and mad Took my S class into Service, no appointment and was greeted by Alex R (my service adviser) very friendly, well manner person. took care of me and made my experience painless. brought my car there at the dealer before and was not too happy, but Alex just changed that. will bring my car to Alex from now on to have my car service.  More

Don't go anywhere else I live "closer" to another Mercedes Benz dealer, but I wouldn't go anywhere else for service. I recently had the best experience at Walter's Mercedes. I live "closer" to another Mercedes Benz dealer, but I wouldn't go anywhere else for service. I recently had the best experience at Walter's Mercedes. I didn't have an appointment, but I was seen right away, set up with a car, and out the door within a half hour. No time to even sit down in the waiting area. My new go to guy in the service department was Brandon Monaco. My car was ready to go at the promised time of noon and that was important to me because I had a dentist appointment at 1 pm. I am in the market for a new car and will definitely go to Walter's. More

Professionalism I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up get I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up getting helped by Alex. Alex was very professional and answered all my questions! He responds very quickly whenever I need anything! Now I only contact Alex if I ever need anything on my CLS550. thank you for the great experience! More

Check Tires My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service from the Service Representative to Alex Ramirez the Service Advisor. Alex was extremely knowledgeable and professional and put me at ease, he explained that my tires were down to the rim and was unsafe to drive. He also had then check my car for other issues to ensure that I was safe while driving. Most of all he offered me a car without my asking, allowing me to return to my office without delay. He kept me abreast of the status of my car, which only took a day. I have consistently enjoyed during business with Walter’s Mercedes and Alex is now my favorite Service Representative because of his professionalism, respectfulness and I trust then with my car. More