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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,869 Reviews

2,869 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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April 04, 2024

My visits to Walter’s Mercedes -Benz of Riverside, had never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time an More

by Mrslbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Kelly and Mark this incredible review! We are glad to hear that they took magnificent care of you and your automotive needs. We are happy to know that they took their time and support to resolve any issues or problems that may come up. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 02, 2024

Michael Ramos is very personable. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. More

by GregWilkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Walter's Mercedes-Benz of Riverside responded

Greg, Thank you so much for leaving Michael this terrific review! We are glad to hear that Michael took stellar care of you and your automotive needs. We are happy to know that he was very personable and explained everything to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 30, 2024

Great customer service. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. More

by mercedes3495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing great and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 29, 2024

Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More

by Liz Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Walter's Mercedes-Benz of Riverside responded

Liz, Thank you so much for leaving Ross this amazing review! We are glad to hear that Ross took impeccable care of you and your automotive needs. We are happy to know that he surpassed all of your expectations with his knowledge, attention to detail and excellent customer service skills. Please do not hesitate to let us know how we may be of further service to you.

March 28, 2024

Michael took his time explaining everything regarding my car and on the maintenance that was recommended. Very polite as well More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erwin Artacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Walter's Mercedes-Benz of Riverside responded

Vanessa, We are grateful for you leaving Michael this exceptional review! We are thrilled to hear that Michael took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was very polite and took his time explaining everything regarding your car and on the maintenance that was recommended. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 26, 2024

Excellent customer service and communication. Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always tre More

by jaimina2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

Jaimina, Thank you so much for leaving Alex this terrific review! We are glad to hear that Alex took stellar care of you and your automotive needs. We are happy to know that he was helpful, professional and treated you with the utmost respect and urgency. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 25, 2024

I am happy with the service that provided by Alex Ramirez at Walter's Mercedes-Benz. He was professional and fixed my car very well. I am very happy and will come back for my next service. More

by Roksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Roksana, Providing outstanding and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he was professional and fixed your car very well. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 23, 2024

Had an amazing experience here, I actually have a dealer closer to me, but the service provided by Alex was WAY more personal and fast, I drove an extra 45min to work with them instead. I plan on getting an More

by FluxRicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Alex this wonderful review and recommendation! We are thrilled to hear that Alex took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was personable and fast. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 22, 2024

Muy profecional especialmente Alex Tamirez Y Anita execelente servicio claro cortez y muy profecional esplicacion my clara aserca del servicio More

by Alberto.miralrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita
Mar 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

Alberto, ¡Muchas gracias por dejarles a Alex y Anita esta increíble reseña! Nos alegra saber que cuidaron excepcionalmente de usted y de sus necesidades automotrices. Nos alegra saber que fueron muy profesionales y corteses. No dude en informarnos cómo podemos servirle más. Asegúrese de seguirnos en Facebook e Instagram para conocer ofertas especiales y actualizaciones. Saludos, Erwin Artacho - Gerente General

March 22, 2024

My first very pleasant encounter was with my service advisor Joe Loera who gave outstanding service in my opinion over and above my expectations to accommodate me in my time of need and all with a smile More

by Out of Gas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filomena Powers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Illy Aabid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Towns
Mar 22, 2024 -

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you for leaving Joe, Illy and Andy this marvelous review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they made you feel at ease during the document signing process. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager