Walter's Mercedes-Benz of Riverside - Service Center

My visits to Walter’s Mercedes -Benz of Riverside, had never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time an never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time and support to resolve any issues or problems that may come up. I really appreciate you and your Manager Mark I More

Michael Ramos is very personable. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. Michael explained everything to me and made several suggestions to me regarding extending my service agreement. More

Great customer service. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. More

Had the pleasure of meeting with Ross Geiger at Mercedes he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! he surpassed all my expectations demonstrating a high level of knowledge, attention to detail, and excellent customer service skills. Thank you Ross! More

Michael took his time explaining everything regarding my car and on the maintenance that was recommended. Very polite as well car and on the maintenance that was recommended. Very polite as well More

Excellent customer service and communication. Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always tre Alex is always great and helpful. He keeps me updated with the status of my vehicle. All service department staff are so professional, and always treat me with the upmost respect and urgency. More

I am happy with the service that provided by Alex Ramirez at Walter's Mercedes-Benz. He was professional and fixed my car very well. I am very happy and will come back for my next service. Ramirez at Walter's Mercedes-Benz. He was professional and fixed my car very well. I am very happy and will come back for my next service. More

Had an amazing experience here, I actually have a dealer closer to me, but the service provided by Alex was WAY more personal and fast, I drove an extra 45min to work with them instead. I plan on getting an closer to me, but the service provided by Alex was WAY more personal and fast, I drove an extra 45min to work with them instead. I plan on getting another car next year, and I will definitely be coming here. I'm not sure if everyone here is like Alex, but it sure felt like it. Highly recommended, if you're not crazy far, I recommend going out of your way to come to this place instead. Alex Ramirez in service can lead you in the right direction. More

Muy profecional especialmente Alex Tamirez Y Anita execelente servicio claro cortez y muy profecional esplicacion my clara aserca del servicio execelente servicio claro cortez y muy profecional esplicacion my clara aserca del servicio More

My first very pleasant encounter was with my service advisor Joe Loera who gave outstanding service in my opinion over and above my expectations to accommodate me in my time of need and all with a smile advisor Joe Loera who gave outstanding service in my opinion over and above my expectations to accommodate me in my time of need and all with a smile. The next person was my sales consultant Illy Aabid, I was very impressed with how she conducted my Car buying experience from the start to the finish, she made herself always available and also made me feel as family. I need to say my finance consultant James "Andy" Towns whom made me feel at ease during the document signing process, I returned from out of state in order to experience such fine service. I came in to service my Car and ended up returning to purchase a vehicle. More