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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,862 Reviews
Call Service Center (951) 441-6182

2,862 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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March 14, 2024

very clean place , +|~ refreshments friendly greeters ,knowkegeable employees have choices whether to have other transport besides a loaner car More

by diademcrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
person in-charge of sales dep( parts dept )
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Mar 14, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were friendly and knowledgeable. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 14, 2024

Terri & I have been a very happy Walter's Mercedes customer for many years. As with any business it is the personnel who determines the level of service. We have been very pleased with the service More

by Jim Hooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Walter's Mercedes-Benz of Riverside responded

Terri and Jim, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Mark's efforts could meet your satisfaction! We appreciate your continued business with us. We look forward to continue serving you both and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 12, 2024

Alex Ramirez provided a great service. Highly appreciated and performed his job in a professional manner. More

by henrythegrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Walter's Mercedes-Benz of Riverside responded

Henry, We are grateful for you leaving Alex this flawless review! We are thrilled to hear that Alex took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he performed his job in a professional manner. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 12, 2024

I am always pleased with my experiences at Walter’s Mercedes-Benz of Riverside.The staff is exceptional and respectful. More

by Sajac50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! Providing a top-notch experience is always our goal here at Walter's Mercedes-Benz of Riverside, and we are glad that our efforts consistently meet your satisfaction. Please do not hesitate to give us a call if we may ever be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 11, 2024

Brandon Monaco Is the best I have been coming there for over 30 years. Brandon Monaco takes good care of my family and friends with his spot on professionalism and his Recommendations overall, With grea More

by toi.c.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
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Mar 12, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing outstanding and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Brandon's efforts could meet your satisfaction! We are thrilled to know that he is the best and professional. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 08, 2024

Great service as always! Will be returning for all future needs for my vehicle. Always a pleasure More

by Bk
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
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Mar 08, 2024 -

Walter's Mercedes-Benz of Riverside responded

BK, Thank you so much for leaving us this amazing review! We are glad to hear that our team took exceptional care of you and your automotive needs. We are happy to know that it is always a pleasure. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 07, 2024

Good selection of used vehicles although prices are a bit high. Service is good but expensive. More

by gardnerjgg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
JC Rasilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Walter's Mercedes-Benz of Riverside responded

Hi John, Thank you for your purchase last week; we very much appreciate your business and hope you’re enjoying your GLB. I went to look up your phone number to give you a call but I see you have requested to not receive phone calls. I’d love a moment to speak to you about your experience and learn more about it. Could you please give me a call when you have time? Erwin Artacho General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Helpful
March 06, 2024

GREAT SAFF AT WALTER'S MERCEDES GOOD JOB JR EVERYTHING WAS FIX ON TIME KEE More

by MARCELINO P B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Walter's Mercedes-Benz of Riverside responded

Marcelino, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he got everything fixed on time. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 03, 2024

Jonathan Hasshaw provided excellent service. He was very professional and he was concerned with the needs of the customer. More

by deloresj895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hasshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Delores, We are grateful for you leaving Jonathan this wonderful review! We are thrilled to hear that Jonathan took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was very professional and concerns with your needs. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

Helpful
March 01, 2024

Most helpful and was professional . Attention to detail, great customer service, everything in the timely manner and very friendly. Thank you. More

by Sigala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Hasshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Sigala, Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and could get your automotive needs completed in a timely manner. We are happy to know that they were helpful and professional. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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