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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,860 Reviews

2,860 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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March 24, 2021

Best place to service hands down. It’s my first Mercedes and I’ve bought it here so will service it here as well. Even had a discount for me on the repairs. Thank you David. More

by Frankgil212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 24, 2021 -

Walter's Mercedes-Benz of Riverside responded

Frank, We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed our hard work. We look forward to seeing you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 23, 2021

Mr. Alex Ramirez helped me for my vehicle service needs. He is a true professional with utmost care for the client satisfaction. He kept me posted throughout the entire process and ensured that the vehicl More

by gupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Walter's Mercedes-Benz of Riverside responded

Gupta, Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience. That is our #1 goal! We look forward to serving your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 22, 2021

Quick, courteous, and efficient. I was in and out without any problems. Any questions that I did have, Cody was extremely polite and knowledgeable and addressed all my concerns. More

by Nicole_d_heard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Mar 24, 2021 -

Walter's Mercedes-Benz of Riverside responded

Nicole, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Cody was so positive. We look forward to seeing you again when it is time for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 20, 2021

Excellent service. My car hasn't run this good in years. Done on time and communication throughout. I also appreciated the loaner car thst was provided. More

by mjsylvester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Mar 24, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 19, 2021

Awesome customer service! Always a pleasure working with Joseph. I've brought my car in multiple times and everything was great and smooth every single time! Thank you very much. More

by LeticiaV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Walter's Mercedes-Benz of Riverside responded

Leticia, Thank you so much for your wonderful review! It is our pleasure to serve you, and we are delighted to know that Joseph always takes exceptional care of you and your automotive needs! We wish you the safest of travels. Please do not hesitate to let us know how Joseph and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 19, 2021

We always bring our car back for service since the purchase from Walter’s. Great customer service and communication with Brandon Monaco our service representative. More

by CSN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Mar 22, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! It is our pleasure to serve you, and we are pleased that Brandon could provide you with a 5-star service experience once again! We wish you the safest of travels and look forward to continuing to provide you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 19, 2021

Excellent Customer Service. My Vehicle was towed to Walters Dealership and J.R. was available and followed up with me regarding any questions I had. More

by Charlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Orellana
Mar 22, 2021 -

Walter's Mercedes-Benz of Riverside responded

Charlene, Thank you so much for your positive review! We are pleased that JR could get you and your automotive needs thoroughly taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 18, 2021

David is outstanding with it comes to customer service. He always meets me at my car when pulling up and makes sure I’m in / out within minutes. Great work, keep doing it. More

by Oshanetim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 18, 2021 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! It is our pleasure to serve you, and we are pleased that David could consistently be of exceptional assistance to you throughout your visits! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 18, 2021

Came in Wednesday afternoon needing service and tire light was on. David and his team had my service done and I was back on the road within 2 hours. Fast service and friendly people all around. More

by Tinabear115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Greene
Mar 18, 2021 -

Walter's Mercedes-Benz of Riverside responded

Tina, Thank you for sharing this positive feedback! We are pleased that David and the team could get you and your automotive needs swiftly taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

March 18, 2021

Austin Schneider was EXCEPTIONAL. He is very attentive and went above and beyond! Looking forward to bring my Merc back to Walther Mercedes Benz. THANK YOU! More

by Mikeowiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Mar 22, 2021 -

Walter's Mercedes-Benz of Riverside responded

Mike, Thank you for leaving Austin this wonderful review! We are pleased to hear that he took exceptional care of you and your automotive needs throughout your visit! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Austin and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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