Wellesley Volkswagen

I’ve leased several Volkswagens from Wellesley Volkswagen over the years and there’s a reason I keep coming back. The biggest reason is Drew Ricci. I first met Drew when he was in sales and now as Service over the years and there’s a reason I keep coming back. The biggest reason is Drew Ricci. I first met Drew when he was in sales and now as Service Manager he continues to provide the same outstanding customer service and professionalism. He’s always treated me fairly, answers my questions honestly and makes sure I’m taken care of. When I recently decided to lease another Jetta, Drew introduced me to Jens and I knew I was in good hands. Jen made the entire process smooth, straightforward and pressure-free. He listened to what I was looking for, found the right Jetta SEL an worked with me to put together a lease that made sense. From start to finish he was knowledgeable, responsive and a pleasure to work with. The dealership has earned my loyalty through the people who work there. If you’re looking for a Volkswagen dealership that values long-term relationships and treats customers well I highly recommend Wellesley Volkswagen and be sure to ask for Jens. You’ll be glad you did. More

Our family has brought 3 cars from Wellesley VW. The team there is always great to deal with. Mike was very helpful and no nonsense. The team there is always great to deal with. Mike was very helpful and no nonsense. More

Mike made the whole process of leasing my car so easy! He was very knowledgeable and helpful each step of the way. He was very knowledgeable and helpful each step of the way. More

When I dropped off the car, the service provider recommended a specific maintenance service with a 1k price tag. When I prompted him to check my car’s service history, he discovered that in fact tha recommended a specific maintenance service with a 1k price tag. When I prompted him to check my car’s service history, he discovered that in fact that same service had recently been completed *at their dealership* and was not at all necessary. Yikes! He apologized for the (huge) oversight… Later on, he contacted me to communicate about another recommended job. When I asked for a breakdown of cost of parts + labor he did not answer my question. I asked two more times and he assured me the detailed estimate would be written up in the service report when I picked up my car. It was not. So essentially, I was recommended to complete two services- the first one the dealership had already completed recently and for the second one the details I requested multiple times were never provided. More

Drew was excellent. Friendly and efficient. Look forward to my next service appointment. You the man Friendly and efficient. Look forward to my next service appointment. You the man More

Great experience as always. The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We hav The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We have three VWs they care for and this is by far the best service experience we have had have previously worked with three dealership service departments and two private VW specialists. Wellesley wins. More

Very pleased with the service department at Wellesley VW. Both Sam and Drew were extremely helpful and informative. My car was returned clean and all repairs and warranty were clearly explained. Both Sam and Drew were extremely helpful and informative. My car was returned clean and all repairs and warranty were clearly explained. More

Buying a car from Wellesley VW was a great experience! Michael was fantastic to work with - professional, knowledgeable, and friendly. The entire experience was positive. Michael was fantastic to work with - professional, knowledgeable, and friendly. The entire experience was positive. More

It's my favorite place to bring my car for service. They know how to take care of my car. Best people works here. They know how to take care of my car. Best people works here. More

This dealership really went above and beyond with their service. Two weeks prior I had visited a different dealership and left indecisive about upgrading our previous vehicle. I gave it another try and opt service. Two weeks prior I had visited a different dealership and left indecisive about upgrading our previous vehicle. I gave it another try and opted for Wellesley Volkswagen. I can truly say i am glad I made that decision. Everything was explained in detail and Michael truly took his time to ensure all of our questions were answered and allowed the process to feel smooth. I am extremely happy with our purchase and glad Michael was able to make this easy for us. Recommend him 1000%. More