Werner Mazda

Professional and efficient! On time for the appointment. Sent a video of the car in the shop showing the nest in the engine. Service advisor came in quickly to explain. All done On time for the appointment. Sent a video of the car in the shop showing the nest in the engine. Service advisor came in quickly to explain. All done timely and car was washed! I love this dealership! More

Needed a first time service on my Mazda Awesome hospitality from the service specialists to the entire staff. Waiting room is awesome and the service was done quickly and efficiently. Thank Awesome hospitality from the service specialists to the entire staff. Waiting room is awesome and the service was done quickly and efficiently. Thank you for your help. More

Great Everyone was great! Service was fantastic and did an awesome job repairing my vehicle! I knew that brining it here it would be fixed properly. Work Everyone was great! Service was fantastic and did an awesome job repairing my vehicle! I knew that brining it here it would be fixed properly. Worked with my insirance company to make sure that everything was approved and taken care of. Kept me updated on all dealings with insurance and what was going on with my car. More

Best car buying experience at Werner Mazda My wife and I had been car shopping and had interest in several cars we had reviewed. What made the difference for us was an immediate response from R My wife and I had been car shopping and had interest in several cars we had reviewed. What made the difference for us was an immediate response from Robert Hering at Werner Mazda to an inquiry I sent about the Mazda CX-5. Robert was extremely professional and although it was late in the day he called us several times to talk through the details and pricing options that were available. We drove to the dealership the next day for a test drive and had an amazing experience. Top notch dealership. Seamless from the test drive, negotiations, to financing. Would highly recommend going to Werner Mazda for a new or used car. I am sure that all of the sales managers are excellent but would try to work with Robert Hering if possible. More

FINALLY, a fix for buggy software but it cost me $300 After putting up with very buggy InfoTainment software in my 2016.5 CX-5 for 2 years, I opted to install the Screen Mirroring Upgrade Kit (with Apple After putting up with very buggy InfoTainment software in my 2016.5 CX-5 for 2 years, I opted to install the Screen Mirroring Upgrade Kit (with Apple CarPlay and Android Auto support) for $309.95 which required updating to the latest InfoTainment software (version 70.xxx vs the very buggy 59.xxx). I am pleased to say that the 70.xxx software finally fixed ALL of the issues I've suffered thru for the last 2 years (with NO help from Mazda), it's just sad that the only way I could get this software update was to purchase the upgrade kit. I do appreciate also having Android Auto support now but I wish I could have gotten the 59.xxx (circa 2016) to 70.xxx (circa 2019) software update without paying for it. The only software updates you can get from the dealer must remain in the same model year release (59.xxx for the 2016.5 CX-5). None of the 59.xxx revisions ever fixed ANY of the bugs, in fact 59.502 created all the bugs! More

Initial service and Apple CarPlay install Brought my car in for its initial (5K mile) service plus Apple CarPlay installation. Staff were all polite & helpful; service writer had all the neces Brought my car in for its initial (5K mile) service plus Apple CarPlay installation. Staff were all polite & helpful; service writer had all the necessary info right at hand; and they completed the work in a very timely fashion. More

Initial service and Apple CarPlay Service was excellent. We were treated cheerfully, the work was completed in a timely fashion. We were very satisfied. The service area is very clean Service was excellent. We were treated cheerfully, the work was completed in a timely fashion. We were very satisfied. The service area is very clean and the waiting area was comfortable. More

Check-up Excellent customer service. Prompt, attentive, informative. Detailed info on services needed and preformed.. check out went smoothly, was professiona Excellent customer service. Prompt, attentive, informative. Detailed info on services needed and preformed.. check out went smoothly, was professional and courteous. Will come again for service. More

Great service at Werner Recently purchased a 2018 CX-5 the purchase process was a breeze. No pushing me into something I didn’t want or need, very friendly staff. Took my CX- Recently purchased a 2018 CX-5 the purchase process was a breeze. No pushing me into something I didn’t want or need, very friendly staff. Took my CX-5 back in to have leather seat covers installed, the service team was just as friendly. Would highly recommend More

No Pressure And Friendly Sales staff does not use pressure to close a deal, honest and presented best numbers early on. Very easy staff to work with and great inventory avail Sales staff does not use pressure to close a deal, honest and presented best numbers early on. Very easy staff to work with and great inventory available to choose from. More