Werner Mazda - Service Center

Thanks to Shannon for making this a very pleasant experience. She could not have been anymore helpful. Also to the tech who found a leak from the transmission. experience. She could not have been anymore helpful. Also to the tech who found a leak from the transmission. More

This purchase was my my first exposure to Mazda as a manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they e manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they experience within nearly every brand. That being the case, I tend to pay attention to the season of a brands reputation and the quality of the product they are producing. I am a thorough researcher before committing to large purchases, and often times I find myself rolling my eyes when I speak to the salesmen at a dealership. Being a resident of rural southern Maine, there were limited options for Mazda dealers to frequent and Werner Mazda was definitely NOT the closest option. However, they had the configuration of the vehicle I wanted on the lot, so I reached out and began communicating with the dealership through digital means such as email and text message. This is often an easy litmus test as to whether a dealership has their act together or not, and the latter is usually exposed by an immediate phone call after the customer reaches out in a written format (personal pet peeve of mine). I was pleased to find that my designated Salesman was happy to engage with me via text message and did not treat me like I was texter #5436 that he was juggling, he had a real "Cam-do" attitude, if you will. As my interest peaked and my communications increased in frequency, Cam's sales manager seamlessly took over communication, making sure to introduce himself since all the messages came from the same number on my end. You could imagine my excitement when I discovered that I was talking about purchasing a vehicle from THE Richard Hammond. I asked, "is this the actual Richard Hammond?!" to which I received the response; "You'll have to drop in to find out". Well, that was all the invitation I needed to throw the Mrs in the car and drive nearly 2 hours to the dealership. When we arrived, we were met by Cameron and Richard (Spoiler Alert: It was not THE Richard Hammond...) who promptly introduced themselves and quickly got the vehicle we were interested in right in front of us while also providing us similar options. Cameron gave me a tour of the vehicle and answered nearly all of my questions even to the extent that one particular point of contention that I had read otherwise on, when I revisited Cam and challenged him, he sourced his information and I was happily humbled. At first I thought he was a bit smug but I realized it was actually confidence in his knowledge of the vehicles he is selling, which was all the more insufferable... There's nothing worse than a salesman that's RIGHT, not something I was used to. Not long into our visit we decided to make a purchase, and in short I must say that working with both Cameron and Richard was one of the most painless car buying experiences I've ever had. Normally any negotiation is a proxy war between the customer and the sales manager, translated through the salesman. This was not the case for us, Richard quickly came over and became an active participant in the process of making the deal, an action which I cannot overstate how much I appreciate. I have never had such a seamless buying experience at a dealership in all my years buying a vehicle. The people at Werner were honest, transparent, knowledgeable, and respectful. I can't recommend them enough and we are absolutely thrilled with the vehicle. More

Thank you, Dylan, for, scheduling my appointment. I appreciated the video and the notice when my car was ready. Very efficient. However, the tire pressure should be 36 for a 2024 CX-30 and it is at I appreciated the video and the notice when my car was ready. Very efficient. However, the tire pressure should be 36 for a 2024 CX-30 and it is at 30. (A notice came on the dash to notify me of the low tire pressure.) If it weren't for this, Werner Mazda would be FIVE rated. More

Very efficient, pleasant customer service, loved the video, clean space, even got my registration done video, clean space, even got my registration done More

Great place, great service, video record about my car state with explanation has been provided. Everything in time within expected waiting window. Second time for planned service here and again nice work state with explanation has been provided. Everything in time within expected waiting window. Second time for planned service here and again nice work. More

The communication between myself and the dealership was awesome. The wait time for an appointment was longer than I expected. awesome. The wait time for an appointment was longer than I expected. More

A great place to do business. From the original purchase to routine servicing, every interaction has been professional, friendly and all in a very pleasant environment . Communica From the original purchase to routine servicing, every interaction has been professional, friendly and all in a very pleasant environment . Communication is great, from texts to video reports on the service on my vehicle. More

I am always confident in the work Werner performs, as well as being assured that my car is always safe to drive. I appreciate the videos and the heads up on work that may be needed in the future. Thanks! well as being assured that my car is always safe to drive. I appreciate the videos and the heads up on work that may be needed in the future. Thanks! More

Very pleasant and friendly to deal with. Like the video that shows what was done on the car that day. Relaxing area to stay in while you're waiting. Like the video that shows what was done on the car that day. Relaxing area to stay in while you're waiting. More

Long wait for keys to be returned after inspection and. video posted. Other than that good experience video posted. Other than that good experience More