Westbury Jeep Chrysler Dodge RAM SRT

Excellent Service Thank you Janine for making my experience at Westbury Jeep not a nightmare. Taking my Jeep in for service (oil change) was not something I was looking Thank you Janine for making my experience at Westbury Jeep not a nightmare. Taking my Jeep in for service (oil change) was not something I was looking forward to but Janine made it painless. She took the time to explain everything and made me feel like a priority. Very Happy with Janine! More

Hassle free and efficient service The last thing I wanted to do was bring my car in for service, but I will say that my last experience was a pleasure. I had an issue with my car makin The last thing I wanted to do was bring my car in for service, but I will say that my last experience was a pleasure. I had an issue with my car making a noise and the steering feeling off. I spoke to michelle and explained the problem and she got me taken care of and my vehicle fixed. I really appreciated the expertise and professionalism. Not top mention my car is back to normal! More

MY service advisor Kelly Cooper was great! My Jeep wasn't running right so I went into Westbury Jeep service department and Kelly Cooper helped me. She was very knowledgeable of the issues I wa My Jeep wasn't running right so I went into Westbury Jeep service department and Kelly Cooper helped me. She was very knowledgeable of the issues I was having and made my experience easy and pleasant. I would definitely recommend this place to everyone I know. More

Who knew that buying a car could be fun? Before visiting Westbury Jeep, I did my homework. I had visited 4 other dealerships and had gotten written quotes from all of them. Kazi offered to he Before visiting Westbury Jeep, I did my homework. I had visited 4 other dealerships and had gotten written quotes from all of them. Kazi offered to help me and boy was I happy that he did! He did not put any pressure on me at all to buy a car. Instead, per my request, he explained all of the optional packages to me in detail and patiently answered every question that I had. He managed to find a way for me to get blind spot monitoring without having to buy a comprehensive and expensive package. (No other dealership told me that I could do that.) He made the whole experience extremely pleasant. I was introduced to Andy, the store manager, who treated me as though I were truly a valued customer. After I received my car, many Westbury Jeep employees congratulated me. What a wonderful environment. I highly recommend this dealership and Kazi in particular. More

Great experience The service department at Westbury Jeep was top of the line. My device advisor, Janine Luethner took care of everything including getting my son xbox The service department at Westbury Jeep was top of the line. My device advisor, Janine Luethner took care of everything including getting my son xbox games to play while we waited. My car was done when they said it would be and I was able to get on with my day. More

Thank God for James Ganga After car shopping for nearly three weeks I was ready to just give up. I had been to dealers who made me cry, told me I would never get approved for a After car shopping for nearly three weeks I was ready to just give up. I had been to dealers who made me cry, told me I would never get approved for a loan, tried to sell me a car that I had explained I didn't want, tried to rush me into signing papers without giving me exact numbers, etc. My car shopping experience was terrible to say the least, until I worked with James Ganga at Westbury Jeep. Saying that he is amazing is an understatement. Before car shopping I understood I would have a hard time with meeting my budget because my credit is not the greatest and I have a high credit to debt ratio because of my school loans, never did I think it would be as obnoxious as it was. However, once I went to James everything was different. He was not only very encouraging, he got me approved for a loan in less then five minutes, met the budget that I asked for, and got me into one of the cars that I had on my wish list. I would highly recommend him! He made my car shopping experience (despite how it started) a happy, quick, easy, and efficient one. THANK YOU SO MUCH JAMES! More

Terrible service This review is about the service department only. It has nothing to do wit my experience at the dealership itself. I had gotten my cat serviced twice This review is about the service department only. It has nothing to do wit my experience at the dealership itself. I had gotten my cat serviced twice since I purchased my car back in October last year. The first time I got there on a Saturday around 8 am. There was no line for the "express" lane. Yet it took about 1:30 hours to get an oil change. They claim they do an inspection of the car, but at that particular point my cat had no windshield fluid and they didn't replenish it. The second time I needed an oil change and yearly inspection. I was told it'd take an hour and a half. After more than two hours I inquired about the expected timeframe. They told me the car wa ready, but as I walked towards it, i noticed the inspection had not be done. They took the car back which took another half an hour. I spent 3 hours getting a simple oil change and an inspection which normally takes an hour tops in other service center. I did not get an apology or anything of the sort for that terrible waste of time. More

First Rate Service I had a wonderful experience when I brought my car in for a warranty repair- after the service center called to first tell me the Uconnect part was in I had a wonderful experience when I brought my car in for a warranty repair- after the service center called to first tell me the Uconnect part was in exactly at the time they said it would be. Kelly Cooper greeted me with kindness and a desire to know my situation. Not a usual thing, especially since I did not purchase my car here. So now, I have a service center for life. I was on a wait list but that lasted less than 40 minutes--And- I got there late!! Will be back when needed. I am a happy customer. More

Overall Sevice' I live in Queens and I was recommended to Westbury Jeep. Overall their service was excellent! From the moment I pulled my car into the service lin I live in Queens and I was recommended to Westbury Jeep. Overall their service was excellent! From the moment I pulled my car into the service line, within minutes I was greeted professionally and directed to meet with a service advisor, Anna Manuzzi. Ms. Manuzzi knowledge and experience expited my cars problems to be rectified within the same day. More

competent coordinating earlier in the summer i experienced one of the most dissapointing brake jobs in my 30 + yrs of driving.. i had made several phone calls when finally earlier in the summer i experienced one of the most dissapointing brake jobs in my 30 + yrs of driving.. i had made several phone calls when finally i was put in touch with the customer advocate. Linda was very professional and offered a cash voucher to be used on future service. also a auto detail for my displeasing brake job.. on monday sept 14 i brought my chrysler 200 in for a terrible knocking noise from front end.. Goodyear had already replaced struts and stabiliazer bar but that wasnt the fix!! now i was very upset and reluctantly came back to see if wesbury jeep chrysler dodge could repair my car. then it happened i was introduced to Stephon, service advisor! he listened to my problem and concerns and very confidentaly told me his professsional opinion and that he would call when the problem was discovered. the problem was solved when the technician discovered the lower contro arm and bushings were worn out. Stephon conscientiously looked at my Zurich warranty and the repair was covered!! no doubt i had done the right thing buying a better warranty. the experience with Linda, service advocate and Stephon the service advisor had me smiling for days More