Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
328 Reviews of Westbury Toyota - Service Center
Sort by
August 06, 2025
Tried to take advantage of 19 yr old. Car was dropped off for front brakes svce advisor tried to add oil change to service after speaking with me 20 minutes prior to confirm appointment, Car was dropped off for front brakes svce advisor tried to add oil change to service after speaking with me 20 minutes prior to confirm appointment, Oil change was completed by them 3 weeks prior. Then later called my son to try and get him to authorize rear brakes and brand new rotors, when the svce advisor called he stated he called me (the owner of vehicle ) but I did not answer. I NEVER received a call! My vehicle was in Westbury Toyota service for an inspection and oil change July 2025 where I was notified my front brake pads were at 3mm and the rear brake pads were at 5mm. The service advisor is now telling me the rear brakes are at a 3mm and need to be change with brand new rotors. Brakes do not go down 2mm in less than a month. I tried to speak with a manager to advise him of my concerns but he was more concerned with justifying his department and would not let me finish a sentence without interrupting. I have used this service department many times but this is the first time I felt like I was trying to be scammed. BE CAREFUL and ask questions, I for one will never use this service department again. More
by vinmon23
Employees Worked With
Vincent Licciardello, Nick Garguilo
July 03, 2025
Outstanding! Professional, knowledgeable and courteous! I would definitely recommend Westbury Toyota! Hands down, the best dealership around! Professional, knowledgeable and courteous! I would definitely recommend Westbury Toyota! Hands down, the best dealership around! More
by ejz3232
Employees Worked With
Yamilet
July 01, 2025
Recall to tighten rear axle. terrible communication . 2 days off from work and full day for a job that lists as 3.0 hrs. . service advisor could care less. terrible communication . 2 days off from work and full day for a job that lists as 3.0 hrs. . service advisor could care less. More
by ts
Employees Worked With
samantha Estevez , teddy
July 01, 2025
Recall on tundra had to wait for appoinment so parts could be ordered. week later make appointment car in shop all day oh we ordered parts after they drained my fuel tank. maybe a manager would say we k could be ordered. week later make appointment car in shop all day oh we ordered parts after they drained my fuel tank. maybe a manager would say we know you spent 100k on toyota vehicles we are sorry. crickets More
by ts
Employees Worked With
samantha Estevez
June 28, 2025
My 2024 Rav 4 Hybrid with less than 4500 miles lost its radio screen and Phone charger, also door check for driver side door is not working. I am shocked that this could happen on a Toyota Vehicle. I hav radio screen and Phone charger, also door check for driver side door is not working. I am shocked that this could happen on a Toyota Vehicle. I have always driven Toyota Cars because of their reliability. n 6/12/25 I took it to Westbury Toyota for Servicing and I am still waiting for the part to come in. (Radio Screen) . This is unacceptable. I was advised it could take as long as till 7/25/25 of longer! Back up Camera is part of this component so I am out GPS, Back UP Camera and Phone Charger! More
by luv2cycle59
Employees Worked With
Samantha Reveres of Service Dept
May 19, 2025
Waited exactly the amount of time that I was told it would take. Comfortable waiting area and friendly staff. would take. Comfortable waiting area and friendly staff. More
by geneandconstanza
Employees Worked With
May 16, 2025
Thank you Katiosca Reyes in the service department she was very friendly, patient and answered all my questions. She gets a 10. Everyone was very nice. The best part was everything was very organized and was very friendly, patient and answered all my questions. She gets a 10. Everyone was very nice. The best part was everything was very organized and clean. I am so happy that I lease my RAV4 with westbury Toyota. More
by JSHEPPARD73
Employees Worked With
March 29, 2025
Representative was very professional a demonstrated a pleasant atmosphere. She shows knowledge about her work. An excellent worker. I will recommend anyone who needs help with their vehicle to visit West pleasant atmosphere. She shows knowledge about her work. An excellent worker. I will recommend anyone who needs help with their vehicle to visit Westbury Toyota More
by Jenibus17
Employees Worked With
Don’t know
