Back

Westside Lexus

Houston, TX

4.8
7,126 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 7,126 reviews

January 13, 2024

This Dealership is amazing. They listen to your needs give you options and mostly they are patient and not trying to force the customer into a bad decision. The finance group wa More

by trevorherpaul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Westside Lexus responded

Trevor, we're delighted to know you had a positive experience at Westside Lexus. Our team always aims to provide top-notch service and help our customers make informed decisions. Thanks for the kind words!

January 13, 2024

Fast process, friendly and knowledgeable staff making you feel at ease and confident in the process More

by robinjamesshort
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Westside Lexus responded

We are glad to hear that our team has made you feel confident and at ease throughout your purchasing process. Thank you for choosing Westside Lexus!

January 13, 2024

I received excellent service from Jeff, he is definitely an asset to the company. I am a very happy customer and will recommend him. More

by chefmarlene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Westside Lexus responded

Marlene, we're delighted to know Jeff provided excellent service at Westside Lexus. Your recommendation means a lot! Thanks for sharing your experience with us.

January 12, 2024

The hand-off of my new vehicle was rushed. I have had to figure out most of the technology on my own. I have called Merrell at least 3 times without a return call. I have had problems with the More

by dana20
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Merrell Middleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2024

Both Mary Margaret McGowan and Merrell Middleton were exceptional . We have purchased/leased a large amount of vehicle's from Mary and when we are looking for one we always give her the first call. More

by charliecash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Westside Lexus responded

Charlie, we're delighted to know that Mary and Merrell have consistently provided you with exceptional service at Westside Lexus. We appreciate your loyalty and are here for anything you may need down the road! Safe travels in your new ride!

January 12, 2024

Very professional from the moment I walked in the door. Had to wait for car in transit, but Mike kept me informed and was even able to get me a car a few weeks earlier than anticipated. Loving it so far! More

by vikkir55
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Westside Lexus responded

We're delighted to hear you had such a positive experience working with us at Westside Lexus. It's particularly great to know that Mike assisted you in getting your car earlier than expected. We truly appreciate your business and hope to see you again in the future. Enjoy the new ride!

January 12, 2024

Very easy to deal with. Low pressure. Great communication. Informative and thorough. Will go back More

by PAT47
Recommend Dealer
Yes
Employees Worked With
Tuan Sparrow
Jan 12, 2024 -

Westside Lexus responded

We're glad to know you had a positive experience with us at Westside Lexus! Our team strives for great communication and low-pressure interactions. We look forward to seeing you again in the future!

January 12, 2024

This is my third Lexus I have own. Everyone is very professional and very low pressure. The first salesperson sold us one GXs and leased a GX is no longer there and my third was an 2 More

by debraann22s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Zamora and Tom Hanley
Jan 12, 2024 -

Westside Lexus responded

We're delighted to know that you've had such positive experiences with us at Westside Lexus, especially with Mary. It's wonderful to see your continued trust in our team and we appreciate the kind words about our professionalism! Enjoy your new 2024 Lexus RX 350!

January 10, 2024

I recently had the pleasure of purchasing a Lexus RX 350 from Westside Lexus, and I couldn't be more delighted with the outstanding service provided by Nick Dallos, our dedicated sales representative. Fr More

by Claudia Guevara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Westside Lexus responded

Claudia, it's fantastic to know that Nick and our team at Westside Lexus provided you with such a memorable car-buying experience. It's great to hear Nick's extensive knowledge and top-notch service shone through! We're glad we could meet your expectations and that you loved our showroom! We look forward to seeing you next time - enjoy the ride in your new Lexus RX 350!

January 10, 2024

Steve was awesome as usual. It is always a pleasure doing business with him. He sold me my first Lexus 20+ years ago and he is one of the reasons why I keep buying Lexus. I am More

by d2kanell
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Westside Lexus responded

It's great to know that Steve consistently provided awesome service during your visits to Westside Lexus. We're sorry for any inconvenience you experienced with other members of our team, however, and invite you to reach out if there's anything specific you would like to share. Thanks for sticking with us over the years - drive safely!

...
112
...