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Westside Lexus
Houston, TX
7,043 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,043 reviews
October 30, 2023
I spoke to the salesperson. He said he would get back with me. He never called. That was very disrespectful. He said he would get back with me. He never called. That was very disrespectful. More
by farooqmasihuddin
Employees Worked With
October 30, 2023
Mr. Loving has been very supportive with my purchase. no pressure, therefore, no stress. loving my car so far :) pressure, therefore, no stress. loving my car so far :) More
by lmaczko
Verified CustomerOctober 29, 2023
Hey Nick, you're really good at focusing on what customers need and require. You really made our day by making us go with the vehicle of our choice without hesitation. You have a real instinct to un customers need and require. You really made our day by making us go with the vehicle of our choice without hesitation. You have a real instinct to understand. Good work my man! More
by Kamoru Salahudeen
October 29, 2023
We had a great experience with our purchase. Tim was great and super friendly and kept us informed the entire time we were on the waitlist. When our vehicle finally arrived, he had it ready righ Tim was great and super friendly and kept us informed the entire time we were on the waitlist. When our vehicle finally arrived, he had it ready right away and we were able to go smoothly through the buying process! He was transparent with us from beginning to end and we could not recommend him more. He was absolutely great to work with. Manny was also so friendly and really did everything to make our signing process smooth and quick! More
by malisa_lagman
October 29, 2023
Excellent service- repeat happy customer- Alex W- is the most patient salesman ever and set up my new ride perfectly most patient salesman ever and set up my new ride perfectly More
by lrosenthl
October 29, 2023
This dealership is unlike most dealerships. They encourage you to carefully think out your purchase before closing the deal. Even when you are questioning other cars at the time of closing, the They encourage you to carefully think out your purchase before closing the deal. Even when you are questioning other cars at the time of closing, they encourage you to hold off before making the final decision. We are very happy with Westside Lexus. More
by dayanao24
October 28, 2023
Modern, large dealership. We’ve been doing business with Shekhar for over 10 years enough said. We’ve been doing business with Shekhar for over 10 years enough said. More
by atripodo
Employees Worked With
October 28, 2023
Nellie was very helpful and I got the car I wanted with little stress, love my car so far little stress, love my car so far More
by FBANKOLE
October 27, 2023
I have bought and sold many cars in the last 40 years. This experience was the absolute best of any of them. Doug was open and honest with me from the time I stepped on the lot to delivery. He the details This experience was the absolute best of any of them. Doug was open and honest with me from the time I stepped on the lot to delivery. He the details of the car I was interested in and was able to answer all my questions. He was patient with both me and my wife as we debated between 2 different cars. We were taken car of by all! More
by ANTHDAV
October 27, 2023
I previously purchased a car from Westside Lexus 2016. I received excellent service, so I returned to purchase another vehicle. I was originally coming in to purchase a Premium RX. The car had been fabric I received excellent service, so I returned to purchase another vehicle. I was originally coming in to purchase a Premium RX. The car had been fabricated but had not been transported to Westside as of yet. So, I placed a deposit to secure the purchase of this vehicle. I went to a Lexus dealership close to my home, to ask about adding on additional features to the Premium RX. The local dealership had the vehicle colors that I requested and the additional features that I wanted. I purchased the 2024 Luxury RX on the spot. I am very pleased with my purchase. I have requested well over a week now for a refund on my deposit. I have not received my refund, and have not been given any notice of when I would receive it. More
by Tiffany White
