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Westside Lexus

Houston, TX

4.8
7,132 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,132 reviews

December 31, 2023

Shawn was great. Patient. And very responsive to calls and texts. Great salesman providing a great customer experience. More

by mjg43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Westside Lexus responded

We're delighted to know that Shawn provided a great customer experience at Westside Lexus! We'll pass along your kind words about his patience and responsiveness. Thanks for the review!

December 30, 2023

David did an amazing job throughout the sales process. David is very knowledgable and patient during whole transaction. More

by INFO@CUNNINGHAMTX.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Westside Lexus responded

We're glad to know that David was able to provide you with a great experience at Westside Lexus. His knowledge and patience are indeed some of his best qualities! Thanks for the positive feedback, we appreciate it!

December 29, 2023

I had a great experience, the finance negotiation part can always be a bit frustrating but that is the nature of it. Tuan was great and everyone at the dealership was nice, overall quick and fair process. More

by ER77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan Sparrow
Jan 02, 2024 -

Westside Lexus responded

We're glad to know you had a positive experience with Tuan and the rest of our team at Westside Lexus. We always aim for a quick, fair process - thank you for acknowledging that! Safe travels in your new vehicle.

December 29, 2023

Steve Machann treated me like family which I appreciated so very much. He was kind, professional, knowledgeable, and patient. Westside is so fortunate to have him aboard. Sincerely, Mary Tom Middlebro More

by WILLOW1298
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Westside Lexus responded

Hey Mary! We're so glad to know that Steve made you feel like part of the family here at Westside Lexus. We appreciate your kind words and are indeed fortunate to have him on our team!

December 29, 2023

We were extremely pleased with our experience with both David Wasaff and Westside Lexus. Every part of the shopping and buying process was straightforward from selecting the vehicle to paperwork. This wa More

by Ryan.rupert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Westside Lexus responded

Ryan, it's great to know that David and the team at Westside Lexus made your first shopping experience with us a positive one. We look forward to assisting you again when you're back in the market!

December 29, 2023

Ms. Chong Lee was the first dealer in my American life. She helped a lot. Although she knew the car I was interested in was in another dealer shop, she kept me updated on the new information. I bought a More

by qchul82
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Westside Lexus responded

We're so glad to know that our team was able to assist you in your car buying journey! We appreciate your recommendation and are happy we could be part of this experience with you here at Westside Lexus. Enjoy your new ride!

December 28, 2023

Our salesman , Alex Gifford was fantastic and car is great! Wife is happy with her Xmas present More

by INFO@CAMAROCONCEPTS.COM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Gifford
Dec 28, 2023 -

Westside Lexus responded

We're over the moon to hear that Alex could make your Westside Lexus experience so wonderful! It's great your wife is happy with her Christmas present. Safe travels from the entire Westside Lexus Team!

December 28, 2023

Overall I had great experience from start to finish. Jeff was very knowledgeable and professional in overall process. More

by pavanbajaj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Westside Lexus responded

We're glad to know you had a great experience with us at Westside Lexus! It's wonderful that Jeff was able to assist and provide the knowledge needed. Thanks for your review!

December 27, 2023

I was very surprised of the awesome customer service, that Shannon displayed during the test drive and after. He made the transaction sweet!! More

by jntt_austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Westside Lexus responded

We're delighted to know that Shannon provided you with such a memorable experience at Westside Lexus. Thanks for sharing your feedback, and enjoy the ride!

December 27, 2023

People are all very nice that we worked with. Mary Margaret McGowan was always available and worked hard to make our transaction smooth. There was just so much to try and comprehend, we left with More

by hankhope
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Westside Lexus responded

We appreciate your loyalty to Westside Lexus since the 1980s! It's great to know that Mary Margaret and our team made your recent transaction smooth. We understand there can be a lot of information, so please don't hesitate to reach out with any questions you may have - we're here for you!

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