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Westside Lexus

Houston, TX

4.8
7,143 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,144 reviews

September 20, 2023

Westside Lexus always comes through for me every time. From sales to service, they always exceed my expectations. I would not go anywhere else for my car purchase and service. Just picked up my new RX3 More

by kittiegug
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefan - service dept. - excellent service , Alex Winnicki
Sep 20, 2023 -

Westside Lexus responded

We're so glad to know that you've consistently had great experiences with us at Westside Lexus! Enjoy your new RX350, and thank you for keeping the previous one in the family. We appreciate your loyalty and look forward to serving you again!

September 20, 2023

John was helpful, however when I see my trade in listed for 30,949 and I was only given 22,500 I don’t feel as if I received the most amount possible. I will definitely shop around on my next vehicle purch More

by tracymatkinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Westside Lexus responded

Tracy, we appreciate your feedback. It's great to know John was helpful during your visit at Westside Lexus. We understand the concerns about trade-in values and assure you that our team always aims for fair pricing based on market conditions and vehicle conditions. Thanks again for sharing!

September 18, 2023

Sales managers were the poorest that I've ever dealt with since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always More

by ISABELBENAVIDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Westside Lexus responded

Isabel, I'm sorry to read about your experience with our sales managers. We aim for a high level of customer service and it sounds like we fell short in this instance. Your feedback is important to us as we strive to improve every aspect of the customer journey. Please feel free to reach out directly if you'd like to discuss this further or have any other concerns addressed. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

September 18, 2023

The purchase was smooth and effortless thanks to John. I highly recommend this dealership. It was a pleasure working with him. More

by tyoukhana
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Westside Lexus responded

We're glad to know your purchase was smooth and effortless! John will be pleased to learn of your high praise. Thanks for recommending Westside Lexus, we look forward to serving you again in the future.

September 17, 2023

I have been doing business with Westside Lexus since 2007. My salesman & the departments have been incredibly helpful. More

by bcandley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Parish
Sep 18, 2023 -

Westside Lexus responded

We're so glad to know you've had great experiences with us since 2007! Our team at Westside Lexus is always here to help. Thanks for your continued support and trust in our dealership!

September 16, 2023

Dealer financing is so shut. We don’t want to come in again anymore. Very best service in Houston. More

by angela.tang17
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Hai Do
Sep 18, 2023 -

Westside Lexus responded

I'm very sorry to see that you were not satisfied with your experience. If you'd like to discuss your visit further, feel free to reach out to me directly so that I can help. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

September 15, 2023

Great experience buying a car from Jay Brown! Very professional and easy to work with. A pleasant buying experience with no surprises. More

by waynemorin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Brown
Sep 15, 2023 -

Westside Lexus responded

Wayne, we're delighted to know that Jay Brown provided you with a great car buying experience at Westside Lexus. We appreciate your feedback and hope you enjoy your new ride!

September 15, 2023

Alex Winnicki was recommended to me to help with the test drive and sales. He did a great job. First test drive appointment was timely, as well as the follow-up when my husband came along. Alex was effici More

by bgillard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
Sep 15, 2023 -

Westside Lexus responded

We're glad to know that Alex was able to assist you efficiently and effectively at Westside Lexus! We apologize for any discomfort experienced during the purchase process, and your feedback is valuable in our efforts to improve. Thanks for trusting us with your car's care - we'll be here when you need us!

September 15, 2023

I was extremely pleased with Brooke Malia. She was knowledgeable and was able to answer all of my questions. She made the entire transaction a pleasant experience. More

by JOENTX
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brooke Malia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Westside Lexus responded

We're so glad to know that Brooke was able to assist you and make your experience at Westside Lexus a pleasant one. Thank you for the positive feedback!

September 13, 2023

Incredible team! They treat you like family here. Thank you for all of your help. More

by BROKER0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee
Sep 13, 2023 -

Westside Lexus responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Westside Lexus!

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