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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,139 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,139 reviews

May 25, 2023

Andrew Nagler is always professional and service-oriented great service !! He always prioritizes my time. More

by LAURENGEE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Westside Lexus responded

We appreciate you taking the time to share your positive service experience with Andrew at Westside Lexus! We're thrilled to hear he provided you with excellent and efficient service. We hope to see you again for your future automotive needs!

May 25, 2023

Bought a car and it literally needed $2000 in repairs the day I got it after being told it was a solid car with no issues. More

by CharlesBurland
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Westside Lexus responded

Charles, I am disappointed to hear about your experience and apologize for any inconvenience caused. It's important to us that our customers feel confident in their new car purchases, and it sounds like we missed the mark. Please give me a call so we can work together to address these concerns and provide a solution. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

May 24, 2023

Awesome job in finding us a vehicle in the color and equipped with what we wanted. More

by DVJOHNSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Westside Lexus responded

Congrats on your new ride! We are happy to hear that the Westside Lexus found you just what you've been hoping for. Thanks for the five stars!

May 23, 2023

very easy financing at the close, i liked all the modern technology, made the paperwork portion easy More

by tysoneppink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate your business and hope to see you again at Westside Lexus. Safe travels!

May 22, 2023

I've bought two cars now from West Side Lexus ! This is a fantastic business that's been around for a while. Mary McGowen did it again. I like her no matter erasure style. Mary is the the best. An More

by robertorb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
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May 22, 2023 -

Westside Lexus responded

We're grateful to hear that you continue to choose Westside Lexus! It means a lot when our customers appreciate our business and team members like Mary and Andrew. We're thrilled that they were able to provide you with the outstanding service that we aim for. Thanks for your kind words and your continued loyalty!

May 22, 2023

The dealership is great! Thanks you so much for giving me a great deal! Thanks again! More

by Jesse Price
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
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May 23, 2023 -

Westside Lexus responded

Jesse, thank you for the review! We appreciate your business and hope to see you again at Westside Lexus. Safe travels!

May 21, 2023

Wonderful and clean atmosphere with great employees. Friendly and very informative staff members. Fabulous experience. More

by kylee_milton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Westside Lexus responded

We're so thrilled to hear that you enjoyed the atmosphere, Kylee! It's fantastic to know that our staff was friendly and very informative throughout your experience at Westside Lexus. Thank you for sharing your fabulous review with us!

May 21, 2023

They very nice, do fast. I like 👍 Hai Do he good job I will com next time. More

by tunglinh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai Do
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May 23, 2023 -

Westside Lexus responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

May 21, 2023

I had excellent customer services. It was very professional, clean and was treated kind! I would highly recommend this dealership. More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Westside Lexus responded

Kay, we're so glad to hear that you had a great experience with our team at Westside Lexus! It's wonderful to know that you were treated kindly with professional customer service. We appreciate your recommendation and look forward to the next time we can assist you. Drive safely and have a great day!

May 21, 2023

Can’t say enough good things about this dealership! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! More

by TSOWELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Westside Lexus responded

We appreciate you taking the time to share your positive experience of buying a car at Westside Lexus! Our team is dedicated to ensuring our customers have a smooth, hassle-free experience, and we are thrilled to hear that we met your expectations. We're grateful for your business and hope you're enjoying your new vehicle!

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