Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westside Lexus
Houston, TX
7,432 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,432 reviews
November 07, 2023
This was absolutely the best experience I’ve had in any car dealership. The team that helped me were so knowledgeable, not only did they helped me in finding a car that suited my needs but they also took t car dealership. The team that helped me were so knowledgeable, not only did they helped me in finding a car that suited my needs but they also took time to explain all the features of the car and provided satisfying answers to all my questions. More
by cardinalakpan
Verified Customer
November 07, 2023
I recently had the pleasure of working with Chong Lee when purchasing a new car, and I can't say enough positive things about the experience. Chong truly exemplifies what a top-notch car salesperson shou when purchasing a new car, and I can't say enough positive things about the experience. Chong truly exemplifies what a top-notch car salesperson should be. From start to finish, she made the entire process smooth and enjoyable. Furthermore, Chong's customer service skills were exceptional. She was always easy to reach, responsive to my calls, and she went the extra mile to make the entire experience as convenient as possible. She even took the time to walk me through the car's technology features and offered to follow up with any additional assistance I might need. More
by l.bates2
Employees Worked With
November 06, 2023
Jay was a great salesman. I had to wait a while for my RX350h and he kept me updated consistently. Staff was all knowledgeable and competent. I had to wait a while for my RX350h and he kept me updated consistently. Staff was all knowledgeable and competent. More
by rocketgrl54
Employees Worked With
Jay Brown
November 04, 2023
Doug Phillips was very knowlegeable about the ES 350. He explained everything about the car and the warranties. He explained everything about the car and the warranties. More
by MARINOLJ
Employees Worked With
November 02, 2023
Jeff Jones & Sam took excellent care of me! The service is amazing! Best dealership ever! The service is amazing! Best dealership ever! More
by jnunn1
November 01, 2023
Everyone was a pleasure to deal with and honest. The transaction could not have been easier. The transaction could not have been easier. More
by SCOTT.HUNTER0
Employees Worked With
November 01, 2023
Kim helped us with our purchase from start to finish. He was both professional, knowledgeable and personable. He was both professional, knowledgeable and personable. More
by cam41677
November 01, 2023
We had an incredible experience with Brooke as our Westside Lexus sales rep. We never felt pressured and she was quick to respond to any questions. We live in Galveston and could have gone to other Le Westside Lexus sales rep. We never felt pressured and she was quick to respond to any questions. We live in Galveston and could have gone to other Lexus dealers that are much closer to Galveston, but we chose Lexus because of the great relationship we have had with Westside for the last 25 years. More
by james
Employees Worked With
November 01, 2023
Very friendly. Made us feel at home. Treated us with respect Gave us a fair trade in Made us feel at home. Treated us with respect Gave us a fair trade in More
by PBA1008761
October 30, 2023
I spoke to the salesperson. He said he would get back with me. He never called. That was very disrespectful. He said he would get back with me. He never called. That was very disrespectful. More
by farooqmasihuddin
Employees Worked With
