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Westside Lexus

Houston, TX

4.8
7,033 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,033 reviews

July 02, 2022

Good experience . Excellent service and the best in town and they make the difference in the way they try the people More

by gmitchener
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Westside Lexus responded

We appreciate your support of us here at Westside Lexus! Thank you for this review and rating. We hope to see you again!

July 02, 2022

Always had a beautiful experience at Lexus west. Joh Loving has been vey professional and knowledgeable. More

by zaidimd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Westside Lexus responded

Thank you very much for this positive rating and review! We will be sure to pass your kind words along to our team here at Westside Lexus. We look forward to seeing you next time!

July 02, 2022

Efficient, professional sales force and finance departments! I appreciate Westside Lexus. I'll return anytime! Thank you. More

by pksjones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 05, 2022 -

Westside Lexus responded

We are proud to have earned your continued business and your great review! Thank you for choosing Westside Lexus and for sharing your experience with our team. Safe travels until we see you again!

July 02, 2022

Excellent service through every step of the sales process but special kudos to my sales consultant Mary Margaret McGowan More

by cminnetta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Mary Margaret and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

July 02, 2022

Being an out-of-state buyer I have primarily dealt only with Jeffery Byers via phone and email. He has earned my confidence and trust. He represents your company well. More

by 4sian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Westside Lexus responded

We are delighted to hear about your positive experience with Jeffery and the team! Thank you for choosing Westside Lexus and for sharing your feedback. Safe travels ahead!

July 02, 2022

Picked up my license plate excellent customer service. Drove up through service quick and convenient. More

by bguillen23
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Schackmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure installed license plate on my new vehicle
Jul 05, 2022 -

Westside Lexus responded

We really appreciate this feedback! Thank you for giving Westside Lexus your business, we hope to have the opportunity to work with you again down the road.

July 01, 2022

Honest, professional, and helpful sales team (Nellie). The finance department (Nam) had everything ready and made closing a nice and easy experience. All of my family have purchased their Lexus vehicles More

by Carl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 05, 2022 -

Westside Lexus responded

Hi Carl - Seeing words like honest and professional makes our day! Thank you for sharing your thoughtful review for Nellie, Nam, and the Westside Lexus team. We are so lucky to have you as a customer and hope you have fun in your new ride. Congratulations!

July 01, 2022

Beautiful facilities with great sales personnel. Pleasant doing business with Hai, great salesperson with exceptional professionalism. Definitely come back again More

by trung.duong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
Jul 05, 2022 -

Westside Lexus responded

Thanks for the five-star review for Westside Lexus! We are thrilled you enjoyed our facilities as well as your time with Hai. Knowing he delivered an exceptional experience makes our day. See you soon!

July 01, 2022

Great service, Merrell was wonderful to work with. , went over and beyond! Looking forward to my next Lexus. More

by kmcdermott1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Westside Lexus responded

Thanks for your review! We're delighted Merrell delivered exceptional assistance that shaped a positive experience. The Westside Lexus team looks forward to working with you again!

July 01, 2022

Fantastic service! Alex was amazing walked me through everything on the car. Finance team was friendly, engaging and walked me through several options. Extremely satisf More

by TGGilliland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2022 -

Westside Lexus responded

Your review is music to our ears! We're glad Alex and the rest of the team welcomed you back with attentive assistance to ensure you were informed of the car's details and finance choices. Westside Lexus is honored to help you with another Lexus purchase. Enjoy your new ride!

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