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Westside Lexus

Houston, TX

4.8
7,111 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,111 reviews

April 12, 2022

Sterling did an AMAZING job assisting us with our first Lexus! He ensured we felt comfortable and confident during the entire process and we truly felt he was doing everything to get us what we needed. TJ More

by andreaT.M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Westside Lexus responded

We are so happy to hear from you, Andrea! Thank you for choosing Westside Lexus and for sharing your positive feedback about Sterling, TJ, and the team. Safe travels until we see you again!

April 11, 2022

Excellent service by Sterling in sales and great attention by JT on finance. Very pleased with the dealership (huge spaces, great amenities, lots of options). Deal was done fairly quick taking into More

by Luizinho_m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Westside Lexus responded

Congrats on your new RX 350! We are delighted to see that your car-buying experience was an excellent one! Thank you for your support of Westside Lexus and we hope to see you again soon!

April 10, 2022

My sales representative Ms. MJ was Am awesome person . And Finance person I forgot his name but he is Vietnamese person such gif fearing person .we thank you all More

by Raji John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Rizvi
Apr 10, 2022 -

Westside Lexus responded

Raji, thanks so much for the 5-star review!

April 10, 2022

Westside Lexus is an outstanding dealership, professional staff and great service. I specifically would like to mention Chong in the Sales Department, she is excellent. More

by mhelal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance manager who helped me sign the paperwork but I don’t remember his name.
Apr 11, 2022 -

Westside Lexus responded

We love to see this fantastic feedback about Chong and our Westside Lexus team. Thank you so much! We hope that you enjoy your new vehicle.

April 10, 2022

Doug was great to work with. Top notch team from start to finish. Would definitely recommend. More

by rweaver823
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Westside Lexus responded

Thank you for the great review and kind words about Doug! We really appreciate it.

April 09, 2022

I have been a loyal lexus costumer for a long time. Westside lexus treats me like family and I am in love with my new NX More

by orishp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Westside Lexus responded

Congratulations on your new Lexus NX! We are so grateful for your continued business and your confidence in our team. Thank you from all of us at Westside Lexus!

April 09, 2022

Jeff Jones was friendly and professional. He helped us located the perfect SUV that we wanted. We were on the waitlist for awhile but he kept updating us on the status. Once our SUV arrived, More

by StephanieD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Westside Lexus responded

Hi Stephanie - Congratulations on your new car! We are thrilled that Jeff and the team took such great care of you and made you a happy customer. Thank you from all of us at Westside Lexus!

April 09, 2022

Salesman was very knowledgeable. This is the second lexus I have bought from him. Was very patient and took time setting up my app More

by TERRITAYLOR3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Arms
Apr 11, 2022 -

Westside Lexus responded

We are delighted to have you as a returning customer! Thank you for giving Westside Lexus your business and your five-star feedback. Safe travels in your new car!

April 08, 2022

Salesperson we worked with was responsive, knowledgeable, and very helpful throughout the buying process. He was particularly thorough in helping us understand the vehicle’s technology during the delivery pr More

by barrybaisden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Apr 11, 2022 -

Westside Lexus responded

Hi Barry - We are thrilled that you had such a terrific purchase experience with our team! Thank you for taking your business to Westside Lexus and for stopping by to leave a review. Safe travels in your new car!

April 08, 2022

Very satisfied with sales department (M McGowan and Service department - personal and a a friendly crew More

by RBASS11488
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Westside Lexus responded

It's truly wonderful to see that so many of our team members have played a role in your loyalty to Westside Lexus! It's a joy to keep you safely on the road, and the Westside Lexus team looks forward to our next chance to work together!

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