Back

Westside Lexus

Houston, TX

4.9
6,424 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 6,424 reviews

July 29, 2021

My salesman is awesome. Found me both my cars. He had them perfectly detailed, even tweaking that job personally on a scorching hot day. I got exactly the vehicles I wanted in the high qualiy, pre- ow More

by mspinkfrog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful car-buying experience working with the Westside Lexus sales team. Drive safely, and we hope to see you again down the road!

July 29, 2021

It was a pleasure doing business with Mark Solomon. He provided all the information and help me find the vehicle that I was looking. The process was easy and fast. More

by lmarti_30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Westside Lexus responded

All of us at Westside Lexus appreciate your kind feedback! Thanks for giving Mark such a special shoutout! We're fortunate to have him on the team. Enjoy your new ride and have a great day!

July 28, 2021

Great customer service and willing to work with you to get you what you want! Very inviting and helpful throughout the entire process which matters a lot when you’re a first time buyer. More

by Devynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Westside Lexus responded

Congratulations on your purchase! It makes our day to hear that our team was so helpful and attentive during the process. Thank you for putting your trust in us here at Westside Lexus!

July 28, 2021

We contacted John Loving via email and he was fantastic! Found us exactly the GX for which we looked. John was extremely courteous and knowledgeable, without any guile or pressure. Travis was our “tech” guy More

by KEGGHOUSTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
Jul 28, 2021 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! We're over the moon to hear we found you the perfect vehicle, and we hope you love your Lexus GX for years to come. Safe travels!

July 28, 2021

Great experience. Process was made super simple and was able to trade in my car and drive out with new car seamlessly. Salesman was extremely helpful and friendly. More

by DAVID.LAGUNAAPONTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Jul 28, 2021 -

Westside Lexus responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Westside Lexus and for taking the time to review our work. Have a wonderful day and drive safely in your new ride!

July 28, 2021

I observed scratch on the rear bumper next day morning after buying new NX300 and called the sales person Jeff Jones. He advised me to come and look at with Sales Manage Mr. Bishop. Finally they said they More

by Jogen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Jogen responded

Why can't you post now, so public can know.

Jul 28, 2021 -

Jogen responded

I was promised by Jeff Jones that he will email, how to set up the garage door opener and other items thru email but never happen. I called to remind him too. He also promised that I will get 5 free car service from Lexus but not given anything in writing, hence they may turnaround and won't do it. Just like 30 days warranty.

Aug 11, 2021 -

Westside Lexus responded

Jogen - I'm sorry to hear about the damage you observed and apologize we couldn't do more to assist. I also apologize for the trouble you've had getting in touch with our team regarding your other outstanding items. I will look for your contact information and have a staff member get in touch as soon as possible to discuss this, but in case I can't locate it, would you please call me directly? I am eager to assist. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 28, 2021

Kim Jesse was a wonderful salesman and I would buy another car From him. Ultimately, we got The deal we wanted and very happy with the new Tahoe that has only 6000 miles. Most please at experience I More

by Lori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Jessee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Westside Lexus responded

When you tell us that this was the most pleasant experience you've had buying a car, we celebrate! We'll be sure to let Kim know that you plan to buy another car from him. At Westside Lexus it is our top priority to get you a deal that is perfect for you! Thank you for selecting us and we wish you many happy miles in your new ride!

July 28, 2021

You lowballed my trade in value of my Acura by $4000 less than the estimated value of 18,000 offered by two other dealerships. this offer made my experience really unpleasant. I did not even get 16,000 whi More

by polyniec
Recommend Dealer
No
Employees Worked With
Louis Blackmon
Aug 11, 2021 -

Westside Lexus responded

I'm sorry to hear we couldn't reach a deal, and I apologize for the frustration you experienced. I will address this feedback with our staff, as we do strive to remain fair and competitive with pricing for our guests. I also invite you to give me a call if you'd like to discuss this directly. Best regards, James Breaux - General Sales Manager - 1 (281) 558-3030

July 28, 2021

First rate, first class in every single way...from sales to finance to service. They are the GOLD standard!! I will NOT go anywhere else ever again.... More

by MMGOLF01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Westside Lexus responded

This feedback made our day! We're thrilled to hear the Westside Lexus team exceeded your expectations, and we're honored to have earned your loyal business. Safe travels!

July 28, 2021

They were very helpful and knowledgeable. They were also very patient with my family and I. Would definitely recommend west side Lexus to my friends and family. More

by Danielle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Westside Lexus responded

Thank you for the wonderful feedback, Danielle - we're delighted to hear the Westside Lexus team has earned your loyal business! Come back soon!

...
237
...