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Westside Lexus

Houston, TX

4.8
7,132 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,132 reviews

April 01, 2022

I had a great experience with your dealership. Everyone I dealt with was courteous, kind and professional. Danny Garza was my first contact, and I could not have had a better sales consultant. He More

by GBELL3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Danny and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

April 01, 2022

I’ve been with Westside for over 20 years. They’ve changed a lot, but always with better results. The service from sales to service has been exemplary. Significant growth usually comes with More

by Eternally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Apr 01, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business over the years and are so glad to hear that you are confident in the Westside Lexus team to get the job done. Safe travels, and we hope to see you back again in the future!

March 31, 2022

Very nice, nice sales staff. Very accommodating. No pressure sales. Clean show room. Great service all around More

by AMANUS73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

Exceptional client service, world class people who really care about the overall client relationship and experience More

by skb2018-sevilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
Apr 01, 2022 -

Westside Lexus responded

It means the world to see this five-star review! Thank you for your confidence in the Westside Lexus team.

March 31, 2022

The dealership is well run and everyone seems to be working as a team. Everyone is friendly and knows the product lines well. More

by sea355
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Westside Lexus responded

This feedback makes our day! Thank you for trusting Westside Lexus with your business and for stopping by to share a review. We wish you many safe and happy miles ahead!

March 31, 2022

WSL and Steve always go above and beyond to accommodate my needs. Great value and fantastic customer service More

by JGBAARD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back!

March 31, 2022

Doug Phillips is a stand up guy! He was straight forward and made the experience painless. More

by sg3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that Doug and the team delivered such a successful purchase experience. Drive safely, and we hope to see you back at Westside Lexus!

March 30, 2022

This is our 3rd car from Louis. If we get a 4th it will be with Louis More

by Tommy Merck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
Mar 31, 2022 -

Westside Lexus responded

Tommy, we are grateful for your continued support of Louis and the team! Thank you for choosing Westside Lexus and for stopping by to share a review. Safe travels ahead!

March 30, 2022

Assisted by Jeff Margolis in the purchase of my new RX 350. The ordering and arrival of the car was seamless. He is the best car salesman I have ever experienced. More

by Cruppert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Mar 31, 2022 -

Westside Lexus responded

Congratulations on your new Lexus RX 350! We are thrilled that Jeff and the team took such great care of you and earned your positive review. Thank you from all of us at Westside Lexus!

March 30, 2022

Mr. John Parish very kind patient and professional men very happy the way he helped me …but Extremely disappointed with Mr. Sam Chau Very unprofessional rushing me and telling me that he had another cli More

by gildahavran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam chau, John Parish
Mar 31, 2022 -

Westside Lexus responded

Thank you for reaching out. While I am pleased to hear John was able to demonstrate our commitment to great customer service, I want to apologize that the rest of your visit left you feeling rushed and disappointed. I will certainly use this feedback as a training opportunity for the staff so we can make sure our guests go home satisfied. If there is any way I can make this up to you, I would welcome the chance to have a conversation. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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