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Westside Lexus

Houston, TX

4.8
7,107 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,107 reviews

February 08, 2022

Sales lady ms Lee is extremely kind Finance mGR is real Sales lady ms Lee is extremely kind Finance mGR is real professional I ever seen . Since I have bought a car .in my life . More

by wj.moo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Feb 09, 2022 -

Westside Lexus responded

We are delighted that Lee and the team gave you an outstanding experience! Thank you for choosing Westside Lexus and for sharing your feedback. We wish you safe and happy miles ahead!

February 07, 2022

Dallas sold me my car and she was very welcoming, helpful, informative, and easy to work with you. More

by ha.chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Feb 07, 2022 -

Westside Lexus responded

Hello! Thank you for leaving Westside Lexus a five-star review! We will give kudos to Dallas for providing you with an exceptional buying experience. Enjoy your new ride, and congratulations from us all.

February 05, 2022

We had amazing customer service. The sales process, financing, dealer delivery we’re all exemplary. More

by ccaldwell5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Westside Lexus responded

Thank you for taking the time to share! We appreciate your confidence in the Westside Lexus team and hope to see you back again down the road. Safe travels!

February 04, 2022

My whole experience was wonderful they worked with me to get me in the vehicle that I really wanted, I went in with no referral, however my salesman Shannon was awesome, he was not pushy at all, that’s w More

by LASHAWNHALL12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Shannon and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

February 03, 2022

Beautiful dealer building, nice sale man, nice finance officer. Sale man explained how to operate the new Lexus to me very clear. More

by dduc53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Feb 04, 2022 -

Westside Lexus responded

Our team will always take all the time needed to ensure you're comfortable with the details of your purchase and your vehicle, and we're glad to hear you appreciate our efforts. Congratulations on your new Lexus from all of us at Westside Lexus, and safe travels!

February 03, 2022

Mark was knowledgeable and patient when explaining all the Lexus had to offer for my lifestyle. More

by tess_santiago
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Westside Lexus responded

Hi Tess - We are so happy to hear that Mark and the team gave you a five-star experience! Thank you for choosing Westside Lexus and for sharing your feedback. Enjoy your new car!

February 03, 2022

Frank was exceptional. We really enjoyed working with him! He was informative and very helpful throughout the process. More

by mandsgp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Feb 03, 2022 -

Westside Lexus responded

Thank you for the great review! We are so glad to hear that Frank delivered such a seamless experience. Drive safely, and we hope to see you back again at Westside Lexus!

February 02, 2022

Honest, and friendly personnel from when you walk in the door to when you drive off the lot. More

by yn8w7qv5y4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Feb 03, 2022 -

Westside Lexus responded

Thank you for choosing Westside Lexus! We are glad that our team was upfront and friendly throughout your entire purchase experience. We appreciate your business and will see you again next time.

February 02, 2022

Great experience with the sales and finance teams…Merrell & Nam we’re great!! Thanks again! More

by damon.abshire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Feb 03, 2022 -

Westside Lexus responded

Hi Damon, thank you for the great review. We appreciate your confidence in the Westside Lexus crew, and we are glad to see that you enjoyed working with Merrell and Nam. Happy driving out there!

February 02, 2022

Mary Margaret was a delight. I bought a car from her 13 years ago and she was just as helpful as I remember. I will continue to be a loyal customer as long as dedicated employees are employed. The service More

by JANETKROBERTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Westside Lexus responded

Your continued confidence in Mary and our service staff lets us know we're doing an awesome job when it comes to exceptional customer service. Thank you kindly for the wonderful review. We wish you all the best in your new ride! - Westside Lexus

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