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Westside Lexus

Houston, TX

4.8
7,027 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,027 reviews

August 03, 2021

Professional sales personnel, no pressure but great follow through. All around a good experience! I have been looking for this car for some time and found it at this dealership. So far so good! More

by HSIEWERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
Aug 03, 2021 -

Westside Lexus responded

We greatly appreciate this fantastic review. Our goal is to create a low-pressure sales environment for our valued guests at all times. Thanks for supporting Westside Lexus and congrats on your new car!

August 02, 2021

Steve Machann has been our go to person at the dealership and has always provided exceptional customer service. Finance team needs to work on their customer service skills. Having requested copies of our p More

by prakash2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 03, 2021 -

Westside Lexus responded

We appreciate your honest feedback. While we're glad you enjoyed working with our team, we apologize for the delay in sending along your paperwork. I will make a note of this so we can work to improve moving forward, but if you'd like to discuss this directly, please feel free to call me at 1 (281) 558-3030. Thank you, James Breaux - General Sales Manager

August 02, 2021

We have dealt with Westside and Northside Lexus for years. I believe this last purchase makes 11 lexus we have purchased and only one came from another dealer. Our sales lady and her assistant were spo More

by Janelynnwilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

Thank you for the amazing review! We're honored and flattered to have earned your longtime business and confidence, and we hope the newest Lexus exceeds your expectations! Safe travels, from all of us here at Westside Lexus!

August 02, 2021

Thank You! Wonderful experience. Lexus staff took their time, did not push me into purchasing vehicle. Answered all my questions. Highly recommend. Thank You Westside Lexus. More

by NR2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 02, 2021 -

Westside Lexus responded

Thank you for recommending Westside Lexus! We are delighted to hear that you had a pressure-free car-buying experience and received informative service from our team. Congratulations on your new ride!

August 02, 2021

I have owned three previous Lexus vehicles and will continue to purchase these amazing cars. Alex Gifford was extremely professional, courteous, knowledgeable and helpful. He truly cares about his cus More

by rjmanwaring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gifford
Aug 02, 2021 -

Westside Lexus responded

We are proud to have earned your continued business and your kind review! Thank you for choosing Westside Lexus and for highlighting Alex's great work. Safe travels in your new car!

August 02, 2021

Everything made easy! The showroom is immaculate, everyone is friendly and knowledgeable. There isn’t anything that I can recommend changing or updating with their service. More

by PETIETX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Chamberlain
Aug 02, 2021 -

Westside Lexus responded

Thank you for this positive feedback! At Westside Lexus we love to hear that everything was made easy. We're so glad our friendly and knowledgeable staff had such an impact on your service and we hope you enjoy driving your new Lexus!

August 02, 2021

Has a good amount of inventory to select from compare to other dealerships. My salesman was super nice and accommodating. The dealership was clean and nice! More

by brennatran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Westside Lexus responded

Thank you for leaving Westside Lexus your positive feedback, Brenna - we all sincerely appreciate it! Come back again next time!

August 02, 2021

Merrill, Sales representative was excellent. He genuinely cared about what I wanted in a car and made me feel like family. Thank you so much. More

by seebelinda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

It's great to hear that Merrill was so caring and worked hard to get the car you wanted. Thanks for your business. --The Team at Westside Lexus

August 02, 2021

I have been going to westside for over 20 years. It is the best dealership I’ve been to. I will only buy Lexus because of the service and experience More

by jagbom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Westside Lexus responded

We are so grateful for your 20+ years of loyalty we can barely put it into words. We're so proud of the experience our team brings to the table and the service they provide each day at Westside Lexus. Thank you tremendously for your repeat patronage and we look forward to continuing this wonderful relationship!

August 01, 2021

It was a great experience. Dom had worked with me prior to coming in making the process quick and smooth. Very happy with the service and experience More

by SLROD71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Westside Lexus responded

It's great to hear that Westside Lexus provided a great experience. We're happy that Dom was helpful and that you're happy with the outcome! Thanks for the 5 stars.

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