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Westside Lexus

Houston, TX

4.9
6,339 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,339 reviews

April 28, 2024

We were initially impressed with Nick Dallos because he didn't use high pressure tactics to try to sell us a vehicle other than what we knew we wanted. The vehicle was in such high demand that when it beca More

by threet91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

We're delighted to know that Nick made your car-buying experience at Westside Lexus a memorable one. It's wonderful to see how he went above and beyond for you, ensuring the vehicle was held just for you! Thanks so much for sharing this feedback with us.

April 28, 2024

The experience was top tier from start to finish. My salesman Nicolas Dallos was super amazing. He was professional and genuine which means alot when you’re considering making a big purchase. More

by LaTonya W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

LaTonya, we're delighted to know that Nicolas and our team at Westside Lexus provided you with a top-tier experience. We appreciate your kind words and hope you enjoy your new purchase!

Apr 29, 2024 -

LaTonya W responded

Thank you for the stellar customer service I look forward to our future deals. Sincerely, LW

April 28, 2024

Steve always exceeds expectations. Entire staff is friendly and helpful. Thanks to all who help! More

by rwh616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

We are so happy that our Westside Lexus team delivered an excellent experience. Thank you for sharing your experience with Steve, we'll be sure to pass them along!

April 27, 2024

I had high hopes when considering a pre-owned vehicle from Westside Lexus, but unfortunately, my experience fell far short of expectations. Despite trusting in Lexus's reputation for quality, the car I p More

by dayamb
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Fikaris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

I'm sorry to read about your experience. We strive for excellence in all areas of our business and it's clear we fell short during your visit. The issues you've described are not typical of the quality service we aim to provide, especially regarding the condition of our pre-owned vehicles and the conduct of sales staff. I'd like an opportunity to discuss this further with you if possible - please reach out at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 27, 2024

Great dealership, awesome customer service, Mr. Adam is very professional and patient. Always he responded to our questions and gave us some good advices. The opposite of Mr. Adam was Sam Chau fro More

by Samandi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

Samandi, we appreciate your feedback about Westside Lexus. It's great to know that Adam was able to assist you effectively and professionally. We're sorry for any inconvenience caused during the financing process - we'll certainly take this into account as part of our ongoing improvement efforts.

April 27, 2024

The staff are friendly and welcoming. We traveled from San Antonio to purchase my daughter’s first car and Shannon George made the transaction fast and easy. Thank you for making my daugh More

by adalynmarie070309
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

It's great to know that Shannon and our team at Westside Lexus could help make your daughter's first car purchase a memorable one. We appreciate you making the trip from San Antonio!

April 27, 2024

Mary Margaret McGowan, David Garza, Sydney and many more were efficient and polite. That’s the reasoning I bought a 2024 Lexus from Westside. More

by CLAIRESINCLAIR2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

We're so pleased to know that our team at Westside Lexus provided you with efficient and polite service. We hope you are enjoying your 2024 Lexus! Thank you for choosing us.

April 27, 2024

Best service ever ! Respectful of time. Wonderful area to wait for my vehicle . Lexus is always number 1 More

by PDUNCAN114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

We're delighted to know you had a top-notch experience at Westside Lexus! Our team always aims to provide the best service and respect your time. Thanks for choosing us, enjoy driving your Lexus!

April 27, 2024

The first time we visited, we were told by another sales rep that we cannot afford it (very super rude). We went back and meet with Jeff Jones, now we have an EV from Lexus. Thanks Jeff! More

by abimpusmi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

We're sorry to learn about your initial experience, but we're glad Jeff was able to turn things around for you at Westside Lexus. Enjoy the new EV and thank you for giving us a second chance!

April 26, 2024

Great ! Experience ordered car. In an out in less than 1 hr. 2 Lexus fro m this dealo More

by carlosg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! We will pass along your kudos to the team. Take care!