Westside Lexus

Our sales person Phillipe was very helpful and Also the financial manager ! Very friendly! They both stayed late for us to make sure we got what we wanted! financial manager ! Very friendly! They both stayed late for us to make sure we got what we wanted! More

Well organized and good service on our first lexus resulted in buying from you again. Location is easy to get to and service dept is great resulted in buying from you again. Location is easy to get to and service dept is great More

I will never forget David Wasaff or Anil. They helped me beyond what I was coming in for. I’ll be back in 9 months beyond what I was coming in for. I’ll be back in 9 months More

Jeff Margolis was truly outstanding. Professional, knowlgeable, and personable. From start to finish, he made buying a car too enjoyable! We will certainly be back. knowlgeable, and personable. From start to finish, he made buying a car too enjoyable! We will certainly be back. More

Westside Lexus General Manager sucks. Salesman Edwar Westside Lexus General Manager sucks. Salesman Edwar Guerrero is among the best I have met at any Lexus dealership in the past 20-25 years. Defini Westside Lexus General Manager sucks. Salesman Edwar Guerrero is among the best I have met at any Lexus dealership in the past 20-25 years. Definitely 5-star! Finance Manager Nam Pham was also absolutely great. Definitely 5-star as well! They are the only reason I bothered to respond to this survey request. If it weren’t for Misters Guerrero and Pham I was deciding to go to Sterling McCall Lexus and had already contacted a salesman I knew there. Only at the last second as I was driving out of the parking lot did the jerk GM admit his judgement error and agree to the final offer I recommended. It was quite a fair deal for any other dealership in this region, especially since I accepted without negative comment a trade-in value that was a bit below market. We have been a Lexus family for more than 20 years, including at least two cars I previously purchased from Westside. The SUV I purchased this week makes us an exclusive Westside Lexus family, having bought both our current cars there. For two decades I have advocated Westside Lexus for friends and family near me. Never again. The jerk GM tried to prove his manhood by beating a loyal customer out of a few hundred dollars or so. It didn’t work but he almost completely destroyed the $58,000 buying experience at what had been my preferred Lexus dealer. I no longer agreed to the previous terms he refused and demanded that he further reduce the by price by a symbolic $500.00, just to be certain that he had to acknowledge my genuine displeasure. Additionally, I am removing from both cars the Westside advertisement/reminders such as license plate holder and keychain. They’ll go into the trash, along with any favorable referrals that may have developed in the future. Don’t look for me at Westside for any future purchase as long as you have a GM who values a few hundred dollars over a loyal 20-year customer. You really need to get this feedback to the owner, not just a sales manager or the GM. To borrow a phrase from messages the GM sent to us: “You just have to understand today’s market.” More

Had the best experience ever at the location the sales rep Kim Jesse was a huge help in making my car buying experience great he explain all key details of everything I needed and was very knowledgeable o rep Kim Jesse was a huge help in making my car buying experience great he explain all key details of everything I needed and was very knowledgeable of things that I wanted to know I will be referring everyone who wants a new car to this location my boss recommended me he buys all his cars her More

Salesman was very helpful and very nice and very knowledgeable about car and the whole experience was very friendly I would definitely recommend my friends and family to go there... knowledgeable about car and the whole experience was very friendly I would definitely recommend my friends and family to go there... More

Jeffery & Charlie Buyers are wonderful- this is the third car have I bought from them - service department is easy to deal with & efficient - the new building is amazing car have I bought from them - service department is easy to deal with & efficient - the new building is amazing More

Everything was great, from sales toFinance. I will be Everything was great, from sales to Finance. I will be recommending Jeff Jones and the dealership to my friends and family. This was probably the 6th Everything was great, from sales to Finance. I will be recommending Jeff Jones and the dealership to my friends and family. This was probably the 6th or the 7th car I have bought from your dealership More

From walking into Westside through delivery of the vehicle, we received absolutely first class treatment. Louis Blackmon took the time to listen to exactly what my wife was looking for, no pressure wh vehicle, we received absolutely first class treatment. Louis Blackmon took the time to listen to exactly what my wife was looking for, no pressure whatever, and then found the exact match for her. Following that, Jonathan Teodoro was totally proficient and efficient in processing the paperwork. On delivery, Travis Buck gave her an ideal introduction to the specifics of the car. This was as good a dealership experience as could be asked. More