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Westside Lexus

Houston, TX

4.9
6,363 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,363 reviews

September 27, 2020

Mark was great-welcoming, thorough, and extremely honest about all the pros and cons of various vehicles. A great experience. Definitely return for next vehicle. More

by vmecstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Solomon, Nam Pham
Sep 28, 2020 -

Westside Lexus responded

Thank you for leaving Westside Lexus a 5-star review! We're glad to hear that Mark was so accommodating during your visit as it is our goal to help guests find a reliable vehicle. Congratulations and safe travels!

September 27, 2020

My experience was great. Dan had the cars we were interested ready to go when we arrived. Finance was also pain free. Will be shopping here again! More

by RJHou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Thank you for leaving Westside Lexus a review! It is fantastic to hear that Dan took care of you throughout the sales experience. We're proud to have your business and we wish you safe travels!

September 27, 2020

Great buying experience without sales pressure. It is good to have a sales person who knows how to help and be personal. Would recommend to others who needs Lexus. Kudos! More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Hi Ken, thank you for posting about your 5-star experience with our Westside Lexus team! We are grateful for your business and hope you are enjoying the vehicle!

September 27, 2020

Mary Margaret, Chase and your entire team are top notch professionals. I would give them a 10 star rating if possible’. They both know their business inside and out! More

by JAMIE.BARRERE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Añil Sharma
Sep 28, 2020 -

Westside Lexus responded

Hi Jamie, thank you for sharing your feedback! At Westside Lexus, our team is committed to taking excellent care of guests and we are thrilled to hear that Mary and Chase hit the mark. We look forward to seeing you during your next visit!

September 26, 2020

Very knowledgeable staff who provided professional services at a reasonable price. This is my second vehicle we purchased from this dealership and we couldn’t be happier. More

by MICHELLE.TRAN19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Michelle - Thank you so much for coming back to Westside Lexus! We love to hear that you received professional service from our team and got a great deal on your new vehicle. Safe driving out there!

September 26, 2020

My wife and I purchased a 2020 RX350 F Sport from Westside Lexus yesterday and could not be happier with our purchase. Chong Lee was a great sales rep to work with! Highly recommend! More

by sarah_aukerman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Thank you for posting about your sales experience with Chong at Westside Lexus. We are committed to meeting the needs of guests and it is exciting to see that you are on the road in a 2020 Lexus RX 350 F SPORT. Congratulations and safe travels!

September 26, 2020

Shekhar made the choice easy and simple. He walked me thru the whole process and explained everything to me. This is not the first Lexus in the family but it is the first from west side Lexus and from wh More

by bparker27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

Thank you for leaving Westside Lexus a 5-star review! We are glad to hear that Shekhar made the right first impression during your visit. Our team looks forward to working with you next time!

September 25, 2020

This was a very smooth experience and I appreciate Mr George's patience and attention to details, both in person and online. They gave an excellent price. More

by nm
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Westside Lexus responded

It's fantastic to hear that you received great service and a great deal at Westside Lexus! Thank you for taking the time to commend George. We hope that you absolutely love your new vehicle.

September 24, 2020

Always professional and never any pressure. This is my second purchase from Westside and 5th Lexus purchase. It’s a fair and easy process for sure. More

by jmilton1
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis, Nam Pham
Sep 24, 2020 -

Westside Lexus responded

Thank you for your loyalty to Westside Lexus. It is fantastic to hear that our team always helps you find a reliable vehicle. We look forward to taking care of you when you are in the market for #6!

September 24, 2020

Desmond Johnson was great! True professional. Made the car buying process stress free. Almost forgot about the stress of purchasing a used car. Laid back guy not the stereotypical car salesman that are on More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Sep 25, 2020 -

Westside Lexus responded

Hi Chris - Thank you so much for taking the time to share this feedback. We are happy to hear that Desmond provided the pressure-free service we expect for all of our guests. We also appreciate this feedback regarding your new purchase. Safe travels from all of us here at Westside Lexus!

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