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Westside Lexus

Houston, TX

4.9
6,329 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,329 reviews

September 02, 2020

Westside is the best , customers service very good . Friendly and professional . Very attentive and thanks for l you do . Good job all.. Also good service More

by SHADE538
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
Sep 03, 2020 -

Westside Lexus responded

Thank you for the glowing review! It is wonderful to hear that you have had such great experiences working with the team. We appreciate your business and hope to see you back at Westside Lexus!

September 02, 2020

John Loving was very helpful in every aspect of arranging the sale and handling the trade ins. I appreciate the personable yet very professional approach. More

by CARTERGRINSTEADIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Sep 02, 2020 -

Westside Lexus responded

Thank you for taking the time to share your feedback for Westside Lexus. John is an excellent member of our team and it is great to hear that he was such a pleasure to deal with during your purchasing process!

September 01, 2020

We were well taken care of by John Loving. He was helpful setting up electronics and transferring stuff. He was kind and knowledgeable. The quality of care at Westside is a notch up. Nam was ple More

by BARBARA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Sep 02, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed working with John and Nam here at Westside Lexus, and we will certainly let them know that you appreciate their help. Safe driving in your new Lexus RX 350!

September 01, 2020

Unfortunately, being our 1st time to visit the dealership, this was not a pleasant experience with Sales. Friendly, but not a good experience. Agreed upon a selling price, which was then listed More

by New Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale McMullen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sing Pham-5?'s wonderful service and help.
Sep 01, 2020 -

Westside Lexus responded

I sincerely apologize for leaving the wrong first impression. We strive to provide a seamless experience and to help shoppers find the best option. It sounds like there may have been some miscommunication along the way and I am sorry for your frustrations. I will address these concerns with my team so we can work towards improving our processes in the future. Thank you for your business, James Breaux - General Sales Manager - 1 (281) 558-3030

September 01, 2020

Got the best deal on my new GX 360. Very happy with the dealership. This is my 4th Lexus. The only thing that they missed this time was to fill up my gas tank, but to their credit they were swamped on Augu More

by charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Hi Charles - We are so glad to hear that you're happy with your Lexus GX 360 and we apologize for overlooking your gas tank. Thank you very much for taking the time to share this feedback! Our team at Westside Lexus wishes you safe driving.

September 01, 2020

Mr Frank Mata did everything possible to bring me the Mr Frank Mata did everything possible to bring me the car He give me good deal I’m very happy w/ the service thank you. More

by frankwtd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mata
Sep 01, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus and for giving a shout out to Frank. All of us are committed to finding the best option for our guests and it is great that came true for you!

September 01, 2020

I have dealt with Westside Lexus for over 25 years and I have had such a pleasant experience each time. I bought several cars from Jeffery Byers, service my cars with Chris Nemoto, and Fred Hernandez in co More

by Brenda Winfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Hi Brenda - Thank you for taking the time to share! We appreciate your loyalty to Westside Lexus over the last 25 years and are so proud to have earned your business. Safe travels and we are wishing you many safe and happy miles down the road!

September 01, 2020

This is absolutely the best dealership. We are always appreciative of the excellent customer service from Alex Winnicki. We are longtime customers and highly recommend Westside Lexus! More

by AN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

For you to say that Westside Lexus is the best dealership you've worked with truly made our day! It is fantastic to see that Alex consistently provides you with exceptional service as customer satisfaction is our goal. We look forward to working with you next time!

September 01, 2020

Sales rep was very helpful patient and fair I felt I received a fair amt for my trade in. He and his manager worked on a price that was fair and suitable to me. More

by gsandoval2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Westside Lexus responded

Congratulations on your new car! Thank you for taking the time to share and for your business. We hope to see you again at Westside Lexus!

September 01, 2020

All of the Sales and F&I team members were very responsive and did a great job. Vehicle was ready when promised. I was communicated with on a regular basis throughout the process. The focus on pr More

by dcope6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Westside Lexus responded

Thank you for the review! It was our pleasure to assist you here at Westside Lexus, and it means a lot to know that our customer-focused service came through for you. We hope to see you again sometime!

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