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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.9
6,362 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,362 reviews

September 11, 2020

Very professional and friendly.john loving was very nice helpful and knowledgeable gave us a lot of options and took time to show us many vehicles More

by hmotazedian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2020 -

Westside Lexus responded

We're so glad to hear that John made your car-shopping experience so attentive and enjoyable! Thank you for coming by Westside Lexus!

Helpful
September 10, 2020

Jeffrey and Charlie are the absolute BEST! Andrew Nagler is also wonderful! Great experience buying my lease end car. Thanks guys! I will be back soon. More

by Metromitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Nagler, Nam Pham
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Sep 11, 2020 -

Westside Lexus responded

Thank you for the review! Jeffrey, Charlie, and Andrew are all excellent members of our team at Westside Lexus, and we will certainly let them know that you appreciate their help. We look forward to your next visit!

Helpful
September 10, 2020

great great great great great great great great great great great great great great great great great great I only had one word and this was great service totally More

by dennis.schepps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2020 -

Westside Lexus responded

Dennis, thank you for the five stars! We are grateful for your business here at Westside Lexus, and we are so glad we provided the great service we pride ourselves on here. We hope to see you again sometime!

Helpful
September 09, 2020

Bob Nieljelsky and Shekhar Shroff has made my buying experience ( 30 years) at Westside Lexus a wonderful experience. The service manager Michael Lorch is great. More

by jheggy
Recommend Dealer
Yes
Employees Worked With
Michael Lorch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Neiljelsky
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Sep 10, 2020 -

Westside Lexus responded

Your loyalty to Westside Lexus means so much to us! Thank you for your business over the last 30 years and for taking the time to leave a review. We are wishing you many safe and happy miles and looking forward to seeing you again!

Helpful
September 09, 2020

It’s so refreshing to work with a salesmen who sincerely wants to help you rather than just trying to sell you a car. John Parish thank you! Very happy with the entire process. Wouldn’t hesitate to recommen More

by michealholtaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Sep 09, 2020 -

Westside Lexus responded

Hi Michael - Congratulations on your new vehicle! We are thrilled to hear that you had such an excellent experience working with John. Safe travels and we hope to see you back at Westside Lexus for your first oil change!

Helpful
September 09, 2020

Excellent customer service and professional, with Mary’s knowledge made the process easy and fast by answering all of my questions, I love my car. More

by SANAA_ISKANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2020 -

Westside Lexus responded

There is nothing we love more than hearing you love your new car! Thank you for the review and for shouting out Mary. We appreciate your business and hope to see you back at Westside Lexus!

Helpful
September 09, 2020

Wedtside is all you would expect in a luxury car dealership. They are professional, friendly, honest and accommodating. The sales staff spend quality time showin all buying options snd fing exactly More

by BlueS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2020 -

Westside Lexus responded

What can we say to thank you for your repeat business? It really means a lot to see such kind feedback and we are grateful to have you as a Westside Lexus customer. We hope that your newest vehicle is treating you well!

Helpful
September 09, 2020

Westside Lexus is easy to get to, has adequate parking, is clean and well laid out. The sales and financial people are experienced professionals who make the process smooth. More

by Pegsdeddens
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2020 -

Westside Lexus responded

Thank you for the glowing review! It means so much to hear how confident you are in the Westside Lexus team. Safe travels and we hope to see you again down the road!

Helpful
September 09, 2020

Once again Lurie Keener was amazing! Buying a car has become a joy. This is the third time Lurie has helped, and I will always return & send anyone I know to Westside. More

by sonjao1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2020 -

Westside Lexus responded

Congratulations on your new vehicle! It is wonderful to hear that you had such an excellent purchase experience working with Lurie. We appreciate your loyalty to Westside Lexus and hope to see you back down the road!

Helpful
September 08, 2020

Well run. Very organized and they value your time. Beautiful facilities. They treat all customers and potential customers very well. good cars and good people More

by jerry.kimmitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charli Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
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Sep 08, 2020 -

Westside Lexus responded

Hi Jerry - Reviews like this one make us smile! We are delighted that you had such a positive experience working with our team and we truly appreciate this positive feedback. Thank you so much!

Helpful
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