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Westside Lexus

Houston, TX

4.8
7,108 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,108 reviews

April 04, 2021

Danny and Doug were off the charts helpful. Lastly, Nam exemplified Lexus exceptionalism. The entire team was insightful and thorough. Though we fixed a problem with the passenger door dome light swi More

by RLSchwebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Apr 05, 2021 -

Westside Lexus responded

Thank you for coming to Westside Lexus for your Lexus LC 500! We are very happy to hear that Danny, Doug, and Nam provided excellent service which made your buying experience a success. Safe driving out there!

April 03, 2021

My salesman was very thorough, patient, and informative. He was very kind throughout the entire process. He took care of our concerns in a timely manner. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Westside Lexus responded

Lynn - "thorough, patient, and informative" are all words we love to see. Thank you so much for supporting Westside Lexus with a wonderful review! We hope that your new vehicle is treating you well.

April 03, 2021

Love Lexus and Love this dealership!!!My Old Lexus was Love Lexus and Love this dealership!!! My Old Lexus was 18 years old‼️ With no problems ever!! Jeffery & Charlie have Helped me so much.. The Best ev More

by MARITDEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Byers??, Nam Pham
Apr 05, 2021 -

Westside Lexus responded

Thank you for leaving us a review! It is great to hear that Jeffery & Charlie helped you into a new vehicle and on behalf of everyone at Westside Lexus, safe travels!

April 03, 2021

Outstanding customer service by Jeff Margolis and Westside Lexus! My purchase was fast and easy. I am a repeat customer who will be back again and again. More

by TGUIL2000
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Apr 05, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jeff and our team at Westside Lexus took good care of you, and we will certainly pass along your kind words. We are grateful for your returning business, and we hope that you continue to enjoy your newly purchased vehicle!

April 02, 2021

A very good experience at Westside Lexus purchasing our first Lexus vehicle. Help from our sales rep was good and test driving UX200h and NX was a great experience. We ended up buying the 2020 Lexus UX20 More

by kalhou
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Westside Lexus responded

Congratulations on your 2020 Lexus UX 200h! We are very happy to hear that your first Lexus purchasing experience was a positive one. Thank you for choosing Westside Lexus!

April 02, 2021

I have been buying Lexus LS models since the dealership opened in 1990. I have a tremendous confidence and respect for the salesperson (same one since 1990) and the service department. Westside Lexus IS a More

by JOHNU0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Pitakpitayaphol
Apr 02, 2021 -

Westside Lexus responded

John - Thank you so much for your longtime business and support! We are thrilled to hear that you've been able to depend on our Westside Lexus team for excellent service over the years. We hope that your new Lexus LS is treating you well!

April 02, 2021

Alvaro is hands down the most professional, helpful, kind and makes you feel like family, from the start! Alvaro should be in charge of training other managers on how he delivers superior customer service sk More

by soniaginnette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Westside Lexus responded

Sonia - Thank you for the great feedback! Hearing that you had such a successful experience working with Alvaro made our day. Drive safely in your new vehicle, and congratulations! We hope to see you back at Westside Lexus down the road!

April 01, 2021

Lovely facility. I was impressed with the professionalism and the overall atmosphere of the place. Not a lot of salesmen out to pounce on you. I went twice before I purchased and appreciate More

by rbastine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzo Jimenez
Apr 02, 2021 -

Westside Lexus responded

Congratulations on your new car! We are so grateful for your positive feedback and it means a lot to hear that you are a happy customer. Thank you from all of us at Westside Lexus!

April 01, 2021

We had a great experience from picking out the car to getting through finance. Car was detailed and filled with gas when we picked it up. More

by rick@r4mg.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra, Steve Davis, Nam Pham
Apr 01, 2021 -

Westside Lexus responded

Rick - Thank you for the great feedback! We appreciate your business and are happy to hear that you had such a seamless purchase experience working with us. Congratulations on your new vehicle, and we hope to see you back next time!

April 01, 2021

The trade-in value offered was quite low compared to Kelly Blue Book median trade-in value for the condition of the car. I was expecting a better offer for trade-in value from a luxury car dealership. More

by sohailj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
Apr 01, 2021 -

Westside Lexus responded

Thank you for your business. We pride ourselves on providing an excellent value and appreciate this feedback. If you have any further concerns about your trade-in, I would be glad to take your call. James Breaux - General Sales Manager - 1 (281) 558-3030

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