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Westside Lexus

Houston, TX

4.8
7,130 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,130 reviews

March 14, 2021

We got our RX350 from Westside. They provided very good service for the whole purchasing process. John is a great sales consultant to deal with. Strongly recommend Westside Lexus. More

by jyu1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish, Nam Pham
Mar 15, 2021 -

Westside Lexus responded

We really appreciate the positive feedback! It's great to hear that John delivered such an exceptional car-buying experience. Thank you for your confidence in Westside Lexus, and enjoy your new Lexus RX 350!

March 14, 2021

Very patient and friendly. Fourth car my family has bought from jeff. No pressure sales. Gave a fair price for the trade in and car I purchased. Highly recommend at this location. More

by STEPHEN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Mar 15, 2021 -

Westside Lexus responded

Stephen - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you again down the road!

March 13, 2021

Very nice environment. Sales representative is friendly and well knowledgeable. Financial department is unexpectedly quick and smooth. Overall it is a very pleasent purchasing experience. More

by jpankc
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlain
Mar 15, 2021 -

Westside Lexus responded

There is nothing better than hearing that our team made car-buying smooth and seamless! Thank you for giving Westside Lexus your business and excellent review. Safe travels in your new ride!

March 13, 2021

WSL is unbeatable in terms of the quality of the team including sales, finance and the front desk. I had a great experience and look forward to the service experience in the future when needed. More

by MSEANB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Mar 15, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our sales and finance team at Westside Lexus, and we will certainly pass along your kind words. We look forward to your first service visit!

March 12, 2021

The dealership is nice and clean. Everyone was very helpful. The process was smooth and fast. We would recommend this dealership to our friends and family. More

by AFLORES14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that the team delivered such a seamless experience. Drive safely, and we hope to see you back at Westside Lexus!

March 12, 2021

I worked with Chase in Service Dept. He is personable, professional and knowledgeable. I worked with Catalina and we really liked her. We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almo More

by Victor M Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Westside Lexus responded

Victor - Thank you for taking the time to review us! We are very proud of our team and happy to hear that Catalina delivered such a successful purchase experience. With regard to the rest of your feedback, I apologize for any inconvenience. We want the most for our guests, and I would appreciate the chance to speak with you to make sure that your concerns have been properly addressed. I will search for your contact information, but in the meantime, please do not hesitate to reach out to me directly. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

Mar 13, 2021 -

Victor M Perez responded

Michael, thanks for your response. My number is 713-825-4377. I have always had a great experience with Chase servicing my 2017 350 Rx. On 3/9/21, the same day we had our 350 RX serviced (we also purchased 2 new tires) we purchased a 2019 GX 460 with 19,500 mileage from Catalina. We had a very good experience with her. The disappointment is that before selling the vehicle they should have done the 20,000 service. Catalina said her manager will not approve it because of the price I got. I’m also trying to get a second key for that car.

March 12, 2021

Steve makes it seem as if we have found a car connection for life. We can easily see being customers for a long time. It is wonderful to be a recipient of this level of care and concern. More

by karen-mcgowan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaias Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Mar 12, 2021 -

Westside Lexus responded

Karen - Thank you for taking the time to share! We appreciate your business and are happy to hear that Steve went above and beyond to assist you. Drive safely in your new vehicle, and congratulations! We hope to see you again at Westside Lexus!

March 12, 2021

Was happy with my purchase and the deal that we received! Love my car! There was a gentleman that also helped with showing me the car but I’m sorry I cannot remember his name but he was awesome as well. More

by mdeloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Mar 12, 2021 -

Westside Lexus responded

There is nothing better than hearing from a happy customer! Thank you for choosing Westside Lexus and congratulations on your new car!

March 12, 2021

Working with Danny was a pleasure! He was responsive and on top of things. We had the car shipped to California, the shipping company was not as quick as expected, but Danny did an excellent job. More

by Guillermo P.
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Westside Lexus responded

Guillermo, it was our pleasure to assist you! Thank you for supporting Westside Lexus and highlighting Danny's great work. Safe travels in your new car!

March 12, 2021

Thank you, Jim & Gonzo for making the process smooth & timeless. My questions were all addressed and it was any easy process from start to finish.. More

by marinatahod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Schaffer, Gonzo Jimenez
Mar 12, 2021 -

Westside Lexus responded

Marina - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Jim and Gonzo went above and beyond to assist you. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus for your first oil change!

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