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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,132 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,132 reviews

March 12, 2021

Working with Danny was a pleasure! He was responsive and on top of things. We had the car shipped to California, the shipping company was not as quick as expected, but Danny did an excellent job. More

by Guillermo P.
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2021 -

Westside Lexus responded

Guillermo, it was our pleasure to assist you! Thank you for supporting Westside Lexus and highlighting Danny's great work. Safe travels in your new car!

March 12, 2021

Thank you, Jim & Gonzo for making the process smooth & timeless. My questions were all addressed and it was any easy process from start to finish.. More

by marinatahod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Schaffer, Gonzo Jimenez
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Mar 12, 2021 -

Westside Lexus responded

Marina - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Jim and Gonzo went above and beyond to assist you. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus for your first oil change!

March 12, 2021

Beautiful dealership. Super friendly and knowledgeable about their Lexus products. My salesman and finance really helped us make good decisions! Love my new ES 350! More

by tgHouston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2021 -

Westside Lexus responded

Your feedback means so much to us! Here at Westside Lexus, it is our goal to find the best option for guests and I am glad to see that came through to you. Safe travels in your Lexus ES 350!

March 12, 2021

The dealership was very clean. I felt that my salesman wasn’t very knowledgeable about the car I was interested in. Maybe I came in too close to the end of the day. He referred me to the video. He did ans More

by DARBESS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2021 -

Westside Lexus responded

Thank you for your recommendation. We have high standards of customer care and I apologize that you didn't receive the informative service we expect for your guests. If there is anything that I can do to assist with your car search, please don't hesitate to reach out as I would be happy to help. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

March 12, 2021

Although the initial trade-in offer I received for my 2010 ES 350 was ridiculous, we ultimately agreed on a reasonable value. Manuel Gomez, the sales rep, was a pleasure to work with. It’s unfortunate my More

by davis45567
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
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Mar 12, 2021 -

Westside Lexus responded

Davis - While I'm glad to hear that you had a positive experience working with Manuel, I'm sorry to see this feedback. We pride ourselves on providing an excellent value to our customers, and if you would like to share further details about what happened here, I would be glad to take your call. Thank you for your review, James Breaux - General Sales Manager - 1 (281) 558-3030

Mar 12, 2021 -

davis45567 responded

James - There was a $3,000 difference between your initial offer for my car and the final agreed trade-in value which, in my humble opinion, was a fair price based on four different websites I checked for used car values. I would have to say I expected a more "balanced" approach on trade-ins at a Lexus dealership. That's was my experience when buying three cars at Northside Lexus. As I previously indicated, everything turned-out fine in the end. However, my "buying experience" could have been more positive. Manuel has my number if you wish to discuss this further.

March 11, 2021

Very professional and knowledgeable staff. I enjoyed buying my new Lexus. Everyone was helpful, patient and knew answers to all my questions. I will enjoy going back for service. More

by JMASRAFF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bret Aldridge
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Mar 11, 2021 -

Westside Lexus responded

We are so grateful for your continued business and positive review. Thank you from all of us at Westside Lexus and congratulations on your new car!

March 11, 2021

We loved our experience at Westside Lexus! Top notch customer service and sales reps! Purchased a 2018 RX350L yesterday. John Loving and Anil Sharma made our new purchase and trade-in seamless! Highly r More

by gingerrollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2021 -

Westside Lexus responded

Thank you for taking the time to review us, Ginger! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with John and Anil. Drive safely in your new 2018 Lexus RX 350L, and we hope to see you again down the road!

March 11, 2021

Merrell Middleton is a wonderful sales professional. He really listens and delivers tailored service. I have loved my RX 350 and am just beginning my third three year lease. More

by mbuckingham
Friendliness
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
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Mar 12, 2021 -

Westside Lexus responded

Thank you for your loyalty to Westside Lexus! We're happy to hear that Merrell continues to provide you with great service and we wish you safe travels in your Lexus RX 350!

March 11, 2021

This dealer make you feel at home, I am happy with their services, even there were couple of mistakes, Tim fixed problems right away, I highly recommend Westside Lexus to everyone. More

by CCC888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Mar 11, 2021 -

Westside Lexus responded

Thank you for the review! We are grateful to have you as a customer here at Westside Lexus, and we will certainly let Tim and our team know that you appreciate their help. We look forward to your next visit!

March 10, 2021

Great sales support from Jeffrey. The car’s quality is indisputable. The RX 450 h is spectacular, comfortable, powerful and the driving sensation is unique. WedtSide Lexus has state of the art facilitie More

by PietLuiE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
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Mar 10, 2021 -

Westside Lexus responded

We couldn't have asked for a better review! It makes our day to hear how much you're loving your new Lexus RX 450h, and we love that Jeffrey made your buying experience so special. Welcome to the Westside Lexus family!

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