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Westside Lexus

Houston, TX

4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

December 08, 2020

Great sales division. Ben and Edwar were friendly and helpful through the process. I always appreciate a transparent process and this meet my expectations. Thanks. More

by elizabeth.castillo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwar Guerrero
Dec 08, 2020 -

Westside Lexus responded

We couldn't have asked for better feedback, Elizabeth! It's great to hear that Ben and Edwar made your car-buying experience so attentive and transparent. Thank you for trusting Westside Lexus with your business, and enjoy your new vehicle!

December 07, 2020

We always have a good experience at Westside Lexus. Everyone is cordial and helpful. Louis has been exceptional every time we’ve come into the dealership. More

by A Lexus fan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
Dec 07, 2020 -

Westside Lexus responded

It makes our day to hear that you enjoy your visits with us at Westside Lexus. Thank you so much for trusting us with your business time and time again! We hope that your new vehicle is treating you well.

December 07, 2020

Tim was awesome in customer sevice! We were there for awhile and he was the only person came and inqired if he can assist us. He was very knowledgeble about the vehicle we were looking for. We describe More

by vichetinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Easterling, Nam Pham
Dec 07, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! We are very proud to have Tim and Nam on our team, and it means a lot to hear that they delivered such an excellent purchase experience. Congratulations on your new vehicle, and we hope to see you again at Westside Lexus!

December 07, 2020

This is the 3rd car I’ve purchased from Doug Phillips at Weatside Lexus. His service is outstanding and he truly cares about his customers. I’ve referred several friends to him and will continue to do so. T More

by JBSULLIVAN35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 07, 2020 -

Westside Lexus responded

Thank you for your loyalty to Westside Lexus. We are committed to taking excellent care of customers and I am happy to hear that Doug continues to hit the mark!

December 06, 2020

Mary Margaret McGowan is always amazing! She is a professional who loves her job and her customers! We have purchased several vehicles from Westside Lexus and Mary Margaret over the years. More

by cabel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 07, 2020 -

Westside Lexus responded

It makes our day to know that you can turn to Mary whenever you're in need of a new vehicle and know that you will be well taken care of. Thank you so much for sharing this feedback! We look forward to your next visit to Westside Lexus.

December 06, 2020

Scammed... I was charged for a “dealer installed” addon. Took delivery of the vehicle and found out when I got home that it wasn’t installed. Called Edwar to get a refund for the difference, but he says man More

by tg_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwar Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Westside Lexus responded

If there was a mix-up on our end here I sincerely apologize. I can understand why this would be such a frustrating experience, and I would like to see if there is anything that I can do to make things right. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Jan 04, 2021 -

tg_76 responded

We are so glad that we were able to reach out to James Breaux general sales manager. He was able to refund a service that we did nothing receive. It would have save us so much frustration if we contact him first vs our sales person. Thank you so much for helping us.

December 05, 2020

It all was great. Lauren and Nam where so efficient that we got in and out with a new leased Lexus in no time. They were both very professional and easy to work with. We will definitely ask to work with bot More

by slorig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 07, 2020 -

Westside Lexus responded

It's wonderful to hear that Lauren and Nam helped with your new lease. Congratulations! Our team at Westside Lexus appreciates your business and we look forward to working with you in the future.

December 05, 2020

Jeffery,Nam and Dallas are a great team. My wife loves her rx350 f sport. This is her first new car in 10 years. Had my own business for 40 plus years and enjoyed my time there. There is no reason to go a More

by Happy customer 😀
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Chamberlin was very helpful with my wife. , Nam Pham
Dec 07, 2020 -

Westside Lexus responded

Thank you for posting about your 5-star experience with our team! It's fantastic to hear that Jeffery, Nam, and Dallas helped your wife into a Lexus RX 350 F Sport that she loves. We're proud to have earned your business and we look forward to working with you next time!

December 05, 2020

My sales person was very attentive, knowledgeable and personable. And worked hard to get a great deal. Catalina Kurdiyeh was great! Had a great experience. More

by Lee.thelma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh- sales 5 stars
Dec 07, 2020 -

Westside Lexus responded

Hi Lee - Thank you for the kind words! We appreciate your support and are thrilled to hear that Catalina went above and beyond to earn your five-stars. Safe travels, and we hope to see you again down the road! - The Westside Lexus team

December 04, 2020

Our sales rep Lauren was friendly, knowledgeable & efficient. No pressure. Able to answer all our questions. Arranged a test drive in minutes. Made the entire process smooth & efficient. More

by ADKNEWMAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 04, 2020 -

Westside Lexus responded

"Friendly, knowledgeable & efficient" are all words we love to see. Thank you so much for posting about your purchasing experience working with Lauren! We hope that your new vehicle is treating you well. - Westside Lexus team

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