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Westside Lexus

Houston, TX

4.8
7,071 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,071 reviews

April 22, 2020

Jeffrey Byers was quick to jump in, assess my needs and give me outstanding service. I am delighted with my new Red NX300 and look forward to working with Jeffrey and his team in the future. Thanks, Jeffrey! More

by csjohnston13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Thank you for choosing Westside Lexus for your new Red NX300! What a wonderful car! Jeffrey will be so happy that you are pleased with his level of care and attention and that you are happy with your purchase. Please let us know if you need any additional assistance. Be safe and well, Your Westside Lexus Team

April 21, 2020

I have been a client of Westside for many years. Andrew Tran has been an outstanding service rep. And Jeffrey Byers has been my go to person when my leases expire and I get a new vehicle. Both give excelle More

by eagleswings970
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson, Andrew Tran
Apr 23, 2020 -

Westside Lexus responded

Thank you so much for your kind review, @eagleswings970! We really appreciate you shopping and servicing with us for all these years! We are so happy that we can share our amazing new home with you! Andrew and Jeffrey will be thrilled with how happy you are. Stay safe and well, Your Westside Lexus Team

April 21, 2020

Our sales associate Mike Nelson was a great help to us as we became first time Lexus owners. We are looking forward to enjoying our new vehicle! More

by jlb1266
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Congratulations and welcome to the Lexus family! We are honored that you chose to shop with us and look forward to caring for you and your vehicles for many years to come. Mike will be so happy that you are happy and enjoying your new Lexus! Stay safe and well, Your Westside Lexus Team

April 20, 2020

I bought my Lexus from Lauren Goldman. I had a great experience from start to finish. She was quick to find the make and model I was looking for and worked with me to make a reasonable deal. I will reco More

by Dana
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Hi, Dana! Thank you so much for singing Lauren's praises. She is a delight to work with and we are so fortunate to have her on our team! She will be so happy to hear that you enjoyed shopping with us. Please let us know if you need any additional assistance. Be safe and well, Your Westside Lexus Team

April 19, 2020

I had such a great experience at Westside Lexus. JT was so helpful and patient with me! He showed me a lot of different options and did not rush me at all. More

by YESSENIA MUNOZ
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
Apr 23, 2020 -

Westside Lexus responded

Hi @Yessenia! We are all so happy to hear that you enjoyed shopping with us at Westside Lexus. JT is awesome and cares so much about his Guests. He will be thrilled that you are pleased. Thank you again to the privilege of assisting you with your purchase. Be safe and well, Your Westside Lexus Team

April 19, 2020

Absolutely Satisfied. This is my third Lexus from Westside Lexus and as always their customer service is incredible. Super hassle Free. Ms. Chong lee was sweet and made the deal super easy and quick. More

by msinjari5712
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Westside Lexus responded

Well, msinjari5712, "WOW" right back at you! We are thrilled that you have chosen Westside Lexus for the third time and we look forward to earning that privilege again and again. Chong and Christian will be so happy that you were wowed! Please stay safe and let us know if there is anything you need.Sincerely, Your Westside Lexus Team

April 18, 2020

I don’t usually suffer from indecision. The color choices for the NX are frankly boring! There was a pre-owned NX in royal blue that I loved. It was a 2017 model. The problem was, it was only $6,000 less tha More

by Pam
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Conrad
Apr 23, 2020 -

Westside Lexus responded

Oh goodness, we feel your pain in the color selection department. Lexus is great at doing beautiful paint finishes, but is definitely more reserved in the vibrant color department. We do hope that you will end up loving your new NX though. And thank you for continuing to choose Westside Lexus over the years. We are truly grateful! We couldn't agree more about Merrell, he is the BEST! Be safe and well, Your Westside Lexus Team

April 17, 2020

Excellent service, very smooth process. JT Teodoro was very helpful and made the transaction very easy. The RX 350 is everything I was expecting and more.,.Christian Davidson was also very professional an More

by denysthorez
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Teodoro
Apr 23, 2020 -

Westside Lexus responded

Thank you so much for your kind review, @denysthorez! We are so glad that you are enjoying your new RX350! It is a wonderful vehicle. JT and Christian will be thrilled to hear how pleased you are. Thank you again for letting us know. Sincerely, Your Westside Lexus Team

April 16, 2020

Service dept.- Wilbert Escobar was courteous and efficient in getting work completed on my car and providing a loaner. Frank Mata handled the trade-in of my previous SUV, and found me another pre-o More

by PICKARDLAURENS
Recommend Dealer
Yes
Employees Worked With
Paul Rockett 5 stars, Mike Shafer, Frank Mata
Apr 23, 2020 -

Westside Lexus responded

Thank you so much for sharing your experience with us, PICKARDLAURENS! We are so happy that you're happy! That is always the goal of our team. Wilbert, Frank, Mike and Paul will be thrilled with your feedback! Thank you again and please let us know if you need any additional assistance. Sincerely, Your Westside Lexus Team

April 15, 2020

I have worked with Westside Lexus since 2001 when I purchased my first Lexus brand. They have always taken great care of me during the process. This is my 10 car and each time I receive exception servi More

by AMY.R.BUCK9511
Recommend Dealer
Yes
Employees Worked With
Dale McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran, Jeff Margolis, Travis Buck
Apr 23, 2020 -

Westside Lexus responded

AMY.R.BUCK9511 ! Wow! your 10th car with us! That is amazing! We wish we could throw you a parade of appreciation! Thank you so much for choosing Westside Lexus time and again! It is our pleasure to serve you and care for your vehicle. We will continue to strive for perfection to keep you happily and safely on the road. Sincerely, Your Westside Lexus Team

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