Westside Lexus - Service Center

10000 Mile Service I was pleased that the service center was able to complete my service in less than an hour. However, they didn't wash, vacuum or even clean the inte I was pleased that the service center was able to complete my service in less than an hour. However, they didn't wash, vacuum or even clean the interior of my car. Very disappointed. More

Could have been better Appointment set for 10:30, car dropped off at10. Wife was waiting for car. Was told it would take an hour.At 12:30 wife went looking for the car, it h Appointment set for 10:30, car dropped off at10. Wife was waiting for car. Was told it would take an hour.At 12:30 wife went looking for the car, it had been completed within the hour but she was not informed car ready. All the settings in the car had been changed, what really got the wife going was no one apologized. More

Routine service Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician’s advise. More

Excellent service ! Wilber is awesome ! Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details of the work done. Highly recommend this service center. More

Easy easy! Charles Perkins is always a pleasure to work with. He has serviced 4 of our vehicles (past/present) in the time that I’ve been with Westside. Charles Perkins is always a pleasure to work with. He has serviced 4 of our vehicles (past/present) in the time that I’ve been with Westside. More

Love my Car, Love my Dealership I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make everything so easy. My service representative is pleasant and reachable by email. He has been very good at advising me about how long things will take which lets me decide whether to wait or request a loaner car. Most of the time everything has been very quick and waiting was easiest for me. My car is delivered to me sparkling and clean. More

Poor communication, don’t care attitude Went for 50,000 service. Told needed new tires(old ones purchased from dealer 12/16. Had many different explanation why same tire that previously had Went for 50,000 service. Told needed new tires(old ones purchased from dealer 12/16. Had many different explanation why same tire that previously had gotten 30,000 the ones I bought got 15,000. Very disappointed after driving Lexus over 20 years. I doubt my next car will be a Lexus after this experience. More

Great customer service. FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make su FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make sure that my car has been taken care of properly. I definitely will continue to have FRED and the rest of the Westside Lexus staff take care of my Lexus service requirements. More

Super - as usual! Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexu Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexus customer service is as excellent as their reputation. More

Excellent care & service! Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it was a breeze. More