Westside Lexus - Service Center

Oil chsbge Excellent service center My service rep Andrew Nagler was on time, had everything ready and very professional My car was clean and ready when I ca Excellent service center My service rep Andrew Nagler was on time, had everything ready and very professional My car was clean and ready when I came to pick it up More

No Muss. No Fuss. Exceptionally well coordinated between State Farm, Lexus and Hertz by Collision Center. Kept well informed all during process. Repair and service was Exceptionally well coordinated between State Farm, Lexus and Hertz by Collision Center. Kept well informed all during process. Repair and service was thorough. Car cleaned inside and out at pick-up. Very well pleased with experience. More

The very BEST Service Department around!! Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remember Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remembering small details about each of us and taking the time to demonstrate how importance we are to Lexus with his genuine and attentive service. He never rushes us, is fun to chat with, is clearly knowledgeable about our vehicles, and is ever-professional and courteous. Josh is the #1 reason I continue to own a Lexus, even though I am actually no longer even attracted to the ES and I'm less impressed with the quality of product than I used to be. I am also horribly spoiled by the wonderful team at Westside Lexus Service, where the liberal Loaner Car policy keeps customers super happy. Lastly, I wanted to note the honesty and impressive service records of Josh's mechanics. I know these guys have been there a long time and that there is no revolving door with Josh's team. Even though I have a bad habit of constantly leaving cash in the arm console and glove box - never has even $1 gone missing. How many companies in the world can claim that? This MVP treatment from the Westside Lexus Service Department, along with Josh as my personal superstar, have pretty much established me as a lifetime client of this particular dealership. I will not buy from another dealership even to save money on a new purchase, and I no longer even bother shopping other makes. Since I completely trust the team to make honest service recommendations and not sell me unnecessary repairs, and I have total faith in the skills of the technicians, I happily bring my car in for service here, 100% satisfied even with a dealership service price tag. Obviously a very pleased Lexus for Life client, my loyalty to this dealership is based on 16 years of great experiences, and I am confident that many more are are still ahead! More

Maintenance and yearly inspection Laura Brown is always very prompt and easy to work with. She is always helpful when I don’t have much time and gets me in quickly and out quickly. T Laura Brown is always very prompt and easy to work with. She is always helpful when I don’t have much time and gets me in quickly and out quickly. Thank you! More

Easy easy! Charles Perkins is always a pleasure to work with. He has serviced 4 of our vehicles (past/present) in the time that I’ve been with Westside. Charles Perkins is always a pleasure to work with. He has serviced 4 of our vehicles (past/present) in the time that I’ve been with Westside. More

Routine service Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician’s advise. More

Excellent service ! Wilber is awesome ! Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details Easy in and out, explain the whole process. Also review vehicle for potential issues and or recommendations. A full report was provided with details of the work done. Highly recommend this service center. More

10000 Mile Service I was pleased that the service center was able to complete my service in less than an hour. However, they didn't wash, vacuum or even clean the inte I was pleased that the service center was able to complete my service in less than an hour. However, they didn't wash, vacuum or even clean the interior of my car. Very disappointed. More

Outstanding service visit Ty Stanfield and the whole dealership at Westside Lexus are an absolute pleasure to work with. Didn’t have my wife wait long and also gave her a free Ty Stanfield and the whole dealership at Westside Lexus are an absolute pleasure to work with. Didn’t have my wife wait long and also gave her a free detail. Good job team! More

Wish they looked outward for customer I was a little disappointed that at such low mileage that they are recommending alignment. Yes I understand you can hit a hole but I do not feel like I was a little disappointed that at such low mileage that they are recommending alignment. Yes I understand you can hit a hole but I do not feel like that was true. I wished if they were trying to find something that they could have suggested an inspection while I was there. I got home and had a reminder notice from the state that it was due. Would have been nice if Westside could have reminded me while I was there to save me another trip for service. More