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White's Toyota of Lima

Lima, OH

4.6
2,475 Reviews
We’ve been in business right here in Northwestern Ohio since the 1950s, and we have always sought to innovate and outpace the competition. We want to provide you with the best vehicles, and Toyota is helping us do that. White's Toyota of Lima is a family-owned dealership, and every person here, from the top to the bottom, is looking to give you the best customer service experience possible. We understand our core values, and we would never abandon them for an extra dollar or for some misguided benefit. We believe in integrity, teamwork, personal growth, urgency, and attention to detail. All of this means that we are a great place to both buy and service vehicles.
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3500 Elida Road

Lima, OH

45807

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Showing 2,475 reviews

July 22, 2023

Handled every thing I described that was an issue with my car very well. Thanks Michael Cowdon! More

by Dia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cowdon
July 22, 2023

Brandon goes above and beyond with every purchase we make. We have purchased 4 vehicles from Whites. Brandon and staff Treats us like family. Have had great experience with service department as well. More

by IRONCITY913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kowalski
July 21, 2023

Too many issues with the service dept not being thorough. Down grad from Alan Knotts service for sutre More

by CKOENIG1
Recommend Dealer
Yes
Employees Worked With
John Gould
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Pulfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Degaldo
July 21, 2023

Great place. They go out of their way to help the customer. I've bought my last 2 vehicles from them and plan on going back afain. More

by peggyb63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Courteous staff. Work done in timely fashion. Dealership is a very good place to do business More

by RALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Woodford
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Brandon made everything easy, even when buying a car from 2 hours away. He even had some customizations completed before pick-up to make the vehicle exactly what we wanted! More

by Michaelvice07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Ricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Great service , good waiting area. Text message for update on service, different options helps. Satisfied More

by richards1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Hepp
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Very professional acting and looking. I didn’t have to wait very long at all More

by BAKER_SUEZQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

Was unhappy about it taking two hours for an oil change. Probably will not come back for any service. More

by Scott fry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

White's Toyota of Lima responded

We are so sorry you had such a bad experience with us. Thank you for bringing this to our attention, as we can use this to better our team in the future. If there is anything we can do to earn your business back please reach out to Makenzie at 419-331-0381. Again, we are sorry that you had such a bad experience with us, as we strive to give every customer the greatest experience we can at White's and thank you for giving us the opportunity to train our staff to prevent this from happening in the future.

July 16, 2023

Normal good service. Always attentive to customer needs. Communication with customer is always real time as actions occur. More

by RTOMLINSON99@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Thunberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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