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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
702 Reviews
New Sales Update
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 702 reviews
January 15, 2020
Excellent Service Whitten Brothers is an excellent customer oriented company. They have serviced my Jeep GC for over six years. I appreciate Keith Williams (5-stars) an Whitten Brothers is an excellent customer oriented company. They have serviced my Jeep GC for over six years. I appreciate Keith Williams (5-stars) and other service managers for their friendliness and perseverance to ensure a quality outcome. More
by bobjudyz
Employees Worked With
Keith Williams
Helpful January 03, 2020
Margaret Hall explained the service package very well. Howard Hall was an excellent listener to what I was looking for in a vehicle. Awesome job well. Howard Hall was an excellent listener to what I was looking for in a vehicle. Awesome job More
by 1953ladyoftheyear
December 29, 2019
Josh Turner is a knowledgeable and friendly salesman. He made sure that everything was taken care of during a very busy time at the dealership. made sure that everything was taken care of during a very busy time at the dealership. More
by Brenda
Employees Worked With
Other Employees :
Hope explained everything so I could decide what choices to make during final paperwork. She went above and beyond to help me. This is my second purchase with Whitten's even though it is a two hour drive from my home.
December 26, 2019
Sales person greatManager very nice honestFinancial Sales person great Manager very nice honest Financial person very nice, not pushy Only complaint is split moment decision on warranty would have ra Sales person great Manager very nice honest Financial person very nice, not pushy Only complaint is split moment decision on warranty would have rather discussed with wife overnight More
by Oldhog66
Employees Worked With
Monty Baker, Pedram Maleki
December 20, 2019
Adam gave exceptional customer service in a not so good situation. He was very patient when I was not and always kept me informed of the status of my car.....I would totally refer Whitten Brothers service situation. He was very patient when I was not and always kept me informed of the status of my car.....I would totally refer Whitten Brothers service center to any of my friends!!!!! More
by txbubbles
Employees Worked With
Adam, service department
December 17, 2019
The salesman that helped me was polite, friendly, answered my questions with truth and knowledge. He took me from looking at a vehicle to driving my very first new vehicle ever.. I will send all of m answered my questions with truth and knowledge. He took me from looking at a vehicle to driving my very first new vehicle ever.. I will send all of my friends and family there . More
by Aleta.Ratliff
Employees Worked With
Other Employees :
Brian GM
December 10, 2019
Purchase experience We purchased a 2019 Ram Limited(pre-owned) this past weekend. We have been working with BBQ Bruce ( Bruce Anderson) for some time on this purchase. He We purchased a 2019 Ram Limited(pre-owned) this past weekend. We have been working with BBQ Bruce ( Bruce Anderson) for some time on this purchase. He is fantastic to deal with. He is a "no pressure" salesman and that is refreshing in the auto industry. He worked to find us a vehicle that we liked and fit our needs. He made every effort to make us happy with the vehicle and the process. This is the 2nd vehicle he sold to our family. I would recommend Whitten Brothers in Midlothian and specifically BBQ Bruce! More
by Mike H
Employees Worked With
December 07, 2019
Inspection Brought my jeep for inspection, overall service was done on time and everyone was very courteous and I would encourage anyone to Whitten Brothers Jeep Brought my jeep for inspection, overall service was done on time and everyone was very courteous and I would encourage anyone to Whitten Brothers Jeep More
by jeepjeter
Employees Worked With
Larry Cupp
December 07, 2019
Quick, very friendly service.Super easy to deal with, Quick, very friendly service. Super easy to deal with, these guys go beyond my expectations. They reach out afterwards to be sure all went ok. Quick, very friendly service. Super easy to deal with, these guys go beyond my expectations. They reach out afterwards to be sure all went ok. More
by Wade T
Employees Worked With
Adam in Service Dept.
December 07, 2019
Kyle in the express service / oil change lane was VERY professional. He explained the nuances of the service package I signed up for in great detail. I’m in a business where in rely on people well outside professional. He explained the nuances of the service package I signed up for in great detail. I’m in a business where in rely on people well outside of my control to represent the brand and face of the company - I would 100% hire Kyle to maintain that front for me. More
by Thomas.arrington
Employees Worked With
Kyle in service / rapid oil change lane
