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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
702 Reviews
New Sales Update
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 702 reviews
September 30, 2020
They are the best they really looked out for me and the service department is awesome is good as it gets very friendly people there. service department is awesome is good as it gets very friendly people there. More
by ronnielanderson
Employees Worked With
Helpful September 13, 2020
Howard and the team at Whitten made the car buying process so easy! I’d recommend them to anyone looking for a new or used vehicle. process so easy! I’d recommend them to anyone looking for a new or used vehicle. More
by rkrilee
August 30, 2020
After dropping our daughter off at college, we decided to drop in for a quick look at a new Jeep Wrangler. This was on a Friday at 5 pm, and before closing at 6 we had a deal on a new Jeep and I traded a 201 drop in for a quick look at a new Jeep Wrangler. This was on a Friday at 5 pm, and before closing at 6 we had a deal on a new Jeep and I traded a 2019 Chevy truck for a 2020 Ram Laramie sitting it the spot next to us. Well, that was easy and Willie made it happen, with our trade-ins 100 miles away! Switching vehicles was effortless as they met us halfway and dropped them off on our schedule. Great service and the price was right. Wish they were closer but a good excuse to visit the kid and get the service we need. More
by DennisWhitcher
Employees Worked With
August 08, 2020
Service was great and Willie was great to work with. He made it a wonderful car buying experience . Really appreciate the quick response to look at car and his willingness to be flexible with my achedule made it a wonderful car buying experience . Really appreciate the quick response to look at car and his willingness to be flexible with my achedule More
by Sherriebrach
Employees Worked With
July 23, 2020
Purchased a used Jeep Cherokee-good experience I found this dealership online while shopping for a vehicle and they had the make, model and color that I was looking for which had been a difficulty I found this dealership online while shopping for a vehicle and they had the make, model and color that I was looking for which had been a difficulty earlier. I ended up working with Bruce BBQ Anderson and it was a great experience. He was very helpful. He was kind, knowledgeable and in no way a pushy sales person. While he continued to check on me and maintained communication in checking to see if I was still interested in the 2019 Jeep Cherokee that I ended up purchasing, he never tried to railroad me or talk me into anything that I didn't need or want. He answered all of my questions and was quick to find answers that he didn't know off the bat. I had a great experience with Bruce and the dealership and would recommend them to others. The finance associate I dealt with was also very nice, answered my millions of questions lightheartedly and helped me to find a good rate. Great job all around. More
by ecarr
Employees Worked With
July 20, 2020
Incredible Experience! I purchased a 2019 Jeep Wrangler Unlimited Sport and my experience from start to finish was incredible. From walking in the door to driving away in my I purchased a 2019 Jeep Wrangler Unlimited Sport and my experience from start to finish was incredible. From walking in the door to driving away in my jeep, I couldn't have been happier. Both Margaret & Howard were friendly, helpful, and informative. This was my first car purchase in 10 years and I wouldn't have wanted it to be anywhere else other than Whitten Brothers with the help from Margaret & Howard. If you're buying a jeep there is no other place to go! More
by rls1212
July 19, 2020
I Purchased a used Jeep Grand Cherokee. We just purchased a 2017 Jeep Grand Cherokee Limited. I had the pleasure of working with Bruce Anderson and it was a great experience. Our Financial A We just purchased a 2017 Jeep Grand Cherokee Limited. I had the pleasure of working with Bruce Anderson and it was a great experience. Our Financial Advisor Jay, was very informative and went above and beyond to get us the best possible rate. I will highly recommend these gentlemen to anyone who is interested in purchasing a new vehicle in a great atmosphere. More
by hogmeier
Employees Worked With
July 14, 2020
Great experience! Howard was great. He was easy to work with and very professional. I am very happy with the Grand Cherokee Overland that I purchased. This is my second Howard was great. He was easy to work with and very professional. I am very happy with the Grand Cherokee Overland that I purchased. This is my second Whitten Grand Cherokee. I bought the first one from the Ashland location 8 years ago and am now giving it to my daughter. More
by Drew
Employees Worked With
July 12, 2020
Excellent service, excellent people! I am thrilled with my new Promaster! They made everything so easy!!! I will be buying another as soon as possible.... don’t waste your time trying elsewhere, these peop my new Promaster! They made everything so easy!!! I will be buying another as soon as possible.... don’t waste your time trying elsewhere, these people know what they’re doing!!! More
by Ncoleman
July 12, 2020
Awesome and smooth experience! I really enjoyed working with Bruce BBQ. He made the overall experience so delightful. Such a happy and knowledgable team. I would recommend this deal I really enjoyed working with Bruce BBQ. He made the overall experience so delightful. Such a happy and knowledgable team. I would recommend this dealership to my friends and family. More
by anv96
Employees Worked With
