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Wilde East Towne Honda

Madison, WI

Overview
Employees
Reviews
Vehicles
4.8
5,890 Reviews
Wilde East Towne Honda in Madison, WI, also serving Janesville, WI and Portage, WI is proud to be an automotive leader in our area. Since opening our doors, Wilde East Towne Honda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Honda or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Wilde East Towne Honda will get you into the car or truck you choose with professionalism and attention to your needs. Wilde East Towne Honda has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Wilde East Towne Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (608) 268-6130 if you have any questions or comments.
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5555 High Crossing Blvd

Madison, WI

53718

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Showing 5,890 reviews

October 22, 2022

Alex was very helpful, start to finish. He kept in contact with us, gave us updates, and was upfront about everything involved in getting us our new CRV hybrid. Glad we travelled from SE Wi More

by KATHYJ613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Abeyta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2022 -

Wilde East Towne Honda responded

Hi Kathy, thank you for the 5-star rating. We're pleased to know Alex was helpful from start to finish. Congratulations on your new vehicle! Please come back and see us again soon at Wilde East Towne Honda!

October 21, 2022

Purchased my vehicle here in 2015 and have had all of the service done at the dealership. My most recent experience (new tires, brakes) was a step down from previous interactions. More

by Bret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Romo
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Oct 21, 2022 -

Wilde East Towne Honda responded

Hi Bret, Thank you for taking the time to leave a review of your recent visit. We're happy to know you've received satisfactory customer service, however, our team is disappointed to learn your recent experience did exceed your previous services. If you have a moment, please let us know how we can improve for your next visit.

Oct 22, 2022 -

Bret responded

I cancelled my initial appointment because the details of my tire purchase were not yet worked out. I inquired via text, email, and phone. When I got to the day before the appointment without a response, I bumped the appointment out two weeks. On the day of my eventual appointment, I would have liked to do an oil change and was surprised that wasn't part of the service. That part is probably on me, as I signed off on the work order and it wasn't listed. Lastly, the work on my car was completed in the quoted timeframe, but the car sat waiting for 40+ minutes while I waited to be invoiced in the lobby.

October 21, 2022

Tony was great but the whole process kind of takes too long. The thing about it is hard to get a vehicle nowadays is quite annoying. And the price is kind of expensive. More

by sarahli20020527
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony De Petro
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Oct 24, 2022 -

Wilde East Towne Honda responded

Hi Sarah, we're pleased to know Tony was great through the purchase process. Vehicle inventory has been in high demand making it more difficult to purchase. We do understand your frustration but want to thank you for the patience. Our team appreciates the opportunity to work with you. Congratulations on your new vehicle. We hope you're enjoying it!

October 20, 2022

First time buyer and dealing with dealerships and I have to say that I’M VERY VERY IMPRESSED WITH THE LEVEL OF RESPECT AND OVERALL QUALITY OF KNOWLEDGE I AM IMPRESSED More

by Jtornai6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Romo
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Oct 21, 2022 -

Wilde East Towne Honda responded

Hello, thank you for the 5-star review! We're pleased our team was able to provide you with respect and a great quality of knowledge. We value our customers and take pride in knowing you're leaving happy. Thank you for working with us and we look forward to seeing you next time at Wilde East Towne Honda!

October 20, 2022

Prompt assessment of the issue, and a thorough diagnosis before solving the problem. All in under an hour. More

by BFZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Wilde East Towne Honda responded

Hello, we're thrilled to learn about the prompt assessment and diagnosis of your vehicle repair by our Service Team. Thank you for choosing to work with us and we look forward to seeing you next time at Wilde East Towne Honda!

October 20, 2022

Rude staff, snobby, seems like they are doing you a favor by servicing your car. More

by RISHAVKUMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mikaila Corcoran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Romo
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Oct 21, 2022 -

Wilde East Towne Honda responded

Hello Rishav, I am very sorry to learn you feel this way, as this certainly does not reflect our mission to provide our customers with the utmost care and customer service. I do understand you were frustrated with our lack of discounts at this time, and I do apologize that we are not currently offering any. You can always check out our website to see if we are running any service specials ahead of time. If you would like to provide me with any more details about your experience, please consider reaching out to me directly. Tiffany Yapp Customer Service Manager 608-402-8251 tiffanyyapp@lithia.com tiffanyyapp@lithia.com

October 19, 2022

Enjoyed working with Syed. Everyone was very helpful throughout the process. Would recommend Wilde to others. More

by delloyd53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Zaidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Lipp
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Oct 20, 2022 -

Wilde East Towne Honda responded

Hello, we greatly appreciate the recommendation and 5-star review. We're happy to know you enjoyed working with Syed. We look forward to seeing you again in the future at Wilde East Towne Honda!

October 18, 2022

I just purchased a 2022 Honda CIVIC EX and Veli made it a very stress free pleasant experience. I highly recommend Veli to anyone buying a car. Eric actually made the financial process fun! More

by ROSEMYAROCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Velislav Deshev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Romo, Erik Lipp
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Oct 18, 2022 -

Wilde East Towne Honda responded

Hello, Congratulations on your new Honda Civic EX! Our team is pleased to know Veli and Eric made the process fun and stress free! Those are the best experiences. Please come back and see us again soon at Wilde East Towne Honda! Safe Travels!

October 17, 2022

The people are friendly and help you understand what is to be expected. I enjoy that the whole dealership has a warm environment. More

by JOY.TESSENDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Wilde East Towne Honda responded

Hello Joy, we're elated to learn about your friendly experience and are pleased to have had the opportunity to work with you! Come visit us again soon at Wilde East Towne Honda!

October 17, 2022

Jeff Fox was fabulous to work with! Highly recommend Jeff and the Wilde East Towne Honda team. More

by Elizabeth J.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Romo, Leticia Acosta, Jeff Fox
Report | Print
Oct 17, 2022 -

Wilde East Towne Honda responded

Hello, thank you for the recommendation and 5-star review! We're thrilled Jeff and the team were able to provide you with a fabulous experience. Please let us know if you need anything in the future at Wilde East Towne Honda!

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