Wilde East Towne Honda

Unresponsive Dealership! We bought a Used Honda Certified 2016 Honda CR-V, after four hours of waiting to complete the purchase of our vehicle, being exhausted, we signed a We bought a Used Honda Certified 2016 Honda CR-V, after four hours of waiting to complete the purchase of our vehicle, being exhausted, we signed a purchase contract believing that everything that was discussed i.e. trade in price for our car and the "No Haggle" price of the Used vehicle. After arriving home and reviewing the contract we learned that the trade-in value on the contract was less than what we were quoted and the "No Haggle" price was increased with a service fee (no idea what this is for). The F&I person also did not provide us with our $350 credit that we were due for having turned in a Honda Lease less than 30 days prior. We immediately left a message for the F&I person, no response, we talked to another F&I person who said he would "Get back to us" ...never did. Returned to the dealership and asked to have the contract to be re-written, (we also cancelled all of the service contracts associated with the purchase, since our calls were not returned) was told it was too late. Called Honda Finance and they said that it was NOT too late and the contract could be re-written. Called the dealership and asked for the name of the General Manager, before I could explain to the person answering the phone why I was asking for the name, the person stated "We do not give that information out, sorry" and HUNG-UP. I immediately called back and asked to speak to the General Manager and my call was transferred to a Marketing Intern, after explaining our situation, he told me "I will call you right back"....that was four days ago. WHATS GOING ON HERE!!! However, our Salesperson was GREAT and the service department was Very responsive. More

Quality Service The entire process was seamless. Bryar checked off all the boxes for our established criteria and was very informative during pickup. A very good expe The entire process was seamless. Bryar checked off all the boxes for our established criteria and was very informative during pickup. A very good experience. More

No-pressure atmosphere made car buying enjoyable Had a fantastic experience buying my vehicle from Wilde East Towne Honda. Dana is great to work with. He made the entire car buying experience was smo Had a fantastic experience buying my vehicle from Wilde East Towne Honda. Dana is great to work with. He made the entire car buying experience was smooth, enjoyable and worry-free. It was a one-stop shop for all of my questions. If you're looking for a relaxed professional no-pressure atmosphere to purchase a quality vehicle look no further. More

We were treated so awesome.Dana’s honesty, integrity, & We were treated so awesome. Dana’s honesty, integrity, & no hurry demeanor sealed the deal. Vance and Ken were also amazing, but I must say if we had We were treated so awesome. Dana’s honesty, integrity, & no hurry demeanor sealed the deal. Vance and Ken were also amazing, but I must say if we hadn’t met Dana first, neither guy would have been necessary. I will highly recommend Dana to everyone one I know. There are a ton of dealers to choose from, but the salesperson is the person that will sell the car! More

Scheduled appointment & took off work? 2 hour wait Worst auto service I've dealt with, now on multiple occasions since moving to Madison 2 years ago. I wasn't going to complain after having to wait Worst auto service I've dealt with, now on multiple occasions since moving to Madison 2 years ago. I wasn't going to complain after having to wait twice as long as quoted from my first oil change, or when they tried to imply I needed transmission service when it was only elective. I didn't complain when they charged me $200 to remove an unknown wire coming from the ceiling from when the vehicle was purchased, and for "fixing" an issue with strobe headlights (they looked, but are clueless & threw their hands up). It has reoccured twice since, and it's always fun to drive around with electrical problems and flashing headlights! Now I've felt the need to make a profile, & whatever else review sites will be needed to spread awareness, after this latest disrespect. After scheduling an oil change a week in advance, and leaving work to accomodate a supposed 30min service, I arrive to be told I must wait an hour and a half past my scheduled service time or reschedule when I want to bring my vehicle in. That is not service. That is not business operating as normal with a customer. Please continue and read further reviews here, I wish I had before wasting my time, & the hard earned cash that should be given towards establishments that will actually provide you their quoted services instead of stringing you along in hopes of upcharges down the road. They'd like for their fish tank & electronic gizmo decorated waiting room to fool you. This establishment's focus is not you, or your vehicle's best interest; and they make it quite clear through their actions, dialogue, & horrendous service. More

poor experience with the lady working in the finance department. She zipped through the paperwork like she was in a rush to leave but overall happy with my Honda. Thank you Brandon M for answering all o department. She zipped through the paperwork like she was in a rush to leave but overall happy with my Honda. Thank you Brandon M for answering all of my questions and helping me get the best deal possible. More

Extremely helpful with mine and my mom’s needs for what car we wanted. Helped us understand the pricing and made the whole experience easy. car we wanted. Helped us understand the pricing and made the whole experience easy. More

Great car-buying experience Very excited to drive my new Honda Accord! Sam my salesman was very stress free and professional. Will definitely recommend Wilde to me friends and f Very excited to drive my new Honda Accord! Sam my salesman was very stress free and professional. Will definitely recommend Wilde to me friends and family! More

Professional, supportive, and not pushy! Brandon was great. He was not pushy and was very helpful in providing the information I needed to choose between two vehicles. He went to bat for me t Brandon was great. He was not pushy and was very helpful in providing the information I needed to choose between two vehicles. He went to bat for me to make sure the car I wanted was available. Highly recommend. Samir was very professional and competent, as well as supportive. He provided the information I needed to make good decisions about financing. More

Cheryl Romo is Great!She helped me above and beyond what I was expecting.She saved me money, ordered my part needed, delivered the part to my home & installed the part at my house!WOW! So Incredible, in the I was expecting.She saved me money, ordered my part needed, delivered the part to my home & installed the part at my house!WOW! So Incredible, in these uncertain times, to meet an employee that is willing to go this far out of their way to offer amazing and reliable Customer service. Definitely A Keeper! Thank You Cheryl Romo Sincerely, Kathleen Oyen More