Wilde East Towne Honda

Cheryl Romo superb customer service Prior to leaving for military duty last week my check engine light illuminated. I didn't want to risk driving my truck a long distance in the event it Prior to leaving for military duty last week my check engine light illuminated. I didn't want to risk driving my truck a long distance in the event it would break down. I called Cheryl around 5pm heading home from work. She never hesitated and informed me I should bring it in as soon as I could. Cheryl set me up with a loaner car and phoned me a few hours later with the diagnosis. The part required to do the repair would not be in the shop until after I had to leave for military duty. The repairs were completed a day later and I picked up my truck the day I returned from military duty. As always, Cheryl was extremely courteous and professional. In my mind, she went way above and beyond what was expected by having the repairs done quickly and providing me with alternate transportation on very short notice to assure I could complete my military training. She understood my situation and was committed to helping me despite the difficult situation. She could have very easily told me to wait to bring the truck in the following day or even wait until I returned from training. She went out of her way to provide assistance and she did it all with the utmost professionalism and a smile! Please commend her for an outstanding job and customer experience. Thank you Cheryl! More

Great First Time Car Purchasing Experience! Jesse Worley was helpful and patient throughout my first-time car buying experience! I purchased a 2015 Ford Fiesta and I'm thrilled with the vehicle Jesse Worley was helpful and patient throughout my first-time car buying experience! I purchased a 2015 Ford Fiesta and I'm thrilled with the vehicle and its price. Even though this was my first-time buying a car, at no point did I feel pressured or taken advantage of; instead guided courteously along as I bought the vehicle. Karen from the financial department was equally pleasant and took the time to explain insurance and loss prevention plans to me in depth, given my lack of car buying experience. Overall, I had an overwhelmingly positive experience at Wilde East Towne Honda! More

Why I Never Go Anywhere But Wilde East Honda Cars are complicated. WEH made it simple. It can be very stressful. WEH made it stress free. In my life I have gone and dealt with many dealerships Cars are complicated. WEH made it simple. It can be very stressful. WEH made it stress free. In my life I have gone and dealt with many dealerships and repair shops. This is by far the best one the only one i go to. I am always greeted with a friendly face and a smile. Feel like I am a part of the family when I am there. I am so blessed to get to work with Valerie when I am there. She is the nicest, sweetest and most helpful women. I always know everything is going to be ok and I will be taken care of. She explains everything to me in terms I can understand. I always am included in every step of the process. She knows what she is doing and that is reassuring. She does all this while making you smile and feel loved. She is amazing. Also when I do get it serviced I always have it services by Tim Kesterson. Unsure why is name isn't one I can select below but I give him 5 stars. He is the best service technician in that place has. He is amazing at his job. Whatever is thrown his way he gets it done. He is efficient, reliable, and incredibly mechanically intelligent. I trust him with my life. I also worked with Mike Spellman. He is an amazing guy who makes sure that the cars get serviced in the most excellent manner and that the highest quality service is provided. He does an amazing job making sure the shop runs effectively and smoothly. They both are the best. The most important thing is I leave the shop feeling safe every time he works on my car. I know nothing is going to go wrong once I leave because he worked on it and took care of all the problems. Speaking of problems, had a MAJOR one recently. I bought a used car from WEH a couple months ago and an undiscovered problem surfaced. It had me stressed and worried. So I went to the sales team to see what could be done. I talked to Peter and instantly he made my stress go away. He was very genuine and welcoming. Very nice. He told me he would take care of it. And he is a man of his word. So thankful for him. He is another reason I will continue to come back to this wonderful establishment. The atmosphere and culture this company has build is pretty amazing. I have spent many of hours there and don't regret a second. I enjoy myself when I am there. This place is one of a kind. More

Buying a car Bryar did a good job explaining the selling points of the car and even retrieved my cd from my trade in. Would recommend him as a salesperson. Bryar did a good job explaining the selling points of the car and even retrieved my cd from my trade in. Would recommend him as a salesperson. More

Stopped in to compare We stopped in to compare the Honda Pilot to the Toyota Highlander on our way from northern Illinois on our way to the Wisconsin Dells. We informed Jos We stopped in to compare the Honda Pilot to the Toyota Highlander on our way from northern Illinois on our way to the Wisconsin Dells. We informed Josh that today we would not be purchasing a vehicle just due to the circumstances and wanting to research before deciding. Josh was extremely helpful and fully knowledgeable on all of the model variations and technology between the different options available. Zero pressure to buy buy buy today. Instead of trying to get us to upgrade to the nicest model on the lot, his goal was simply to make sure we got the right vehicle with the right features within our budget. After we left, we continued to text and figure out the vehicle that might best suit our needs. A few days later, we stopped by on our way home and purchased a new vehicle with him. I was very impressed with his professionalism and non pushy sales. I would recommend him to family and friends any day of the week. More

Smooth transition Car buying/leasing can be stressful but Josh & Chis made the process go smoothly. We brought in our leased honda civic & after test driving a coupl Car buying/leasing can be stressful but Josh & Chis made the process go smoothly. We brought in our leased honda civic & after test driving a couple cars with Josh, we started a new lease on an Accord which was at a great Memorial day sale. I haven't had the Accord long but I can tell it will be one of my favorites! More

Excellent all-around experience! We were looking to upgrade our 10+ year-old Odyssey. Gave the dealership a call and talked to Josh. We kept the discussion going via text. When we We were looking to upgrade our 10+ year-old Odyssey. Gave the dealership a call and talked to Josh. We kept the discussion going via text. When we came in, everything was smooth. Got a fair value for our trade. Dealership was clean and updated with nice perks (snacks, computers, kid-friendly, etc.) Vance took the kids to the upstairs roof area for some play while we were finalizing the transaction. Couldn't be happier. Josh and Chris were excellent to work with. Both were just what you'd hope for. Highly recommended dealership! More

Great car buying experience due to Josh Josh was friendly, courteous and knowledgeable. I was anticipating to buy a car that day and Josh took time to answer my questions and suggested we dr Josh was friendly, courteous and knowledgeable. I was anticipating to buy a car that day and Josh took time to answer my questions and suggested we drive a CR-V and made the whole experience very pleasant. Price wise he spoken for me to his manager and got me a price that made me really happy More

Ridgeline Driver We've had our Ridgeline for about 3 months now, and just like our salesman Scott Jensen said, it's the most comfortable truck we've ever been in. Thi We've had our Ridgeline for about 3 months now, and just like our salesman Scott Jensen said, it's the most comfortable truck we've ever been in. This is our 3rd Ridgeline and we'll be back to see Scott and Wilde again when it's time for the next one. We've also used Wilde service for the past 4 years and have always had a great experience. Customer service the way it's suppose to be. More

Two-time buyer This is our second purchase at Wilde Honda and working with Scott. He could not have made the purchase any easier. Between helping us find the right This is our second purchase at Wilde Honda and working with Scott. He could not have made the purchase any easier. Between helping us find the right CR-V to running through all of the new features, the process was fantastic. We'll absolutely return and refer anyone looking for a new car. More