Wilde East Towne Honda

I'm grateful! Buying a new vehicle can be a terrifying experience, but Erica made it painless and fun! She was very informative and helpful, but not pushy in any wa Buying a new vehicle can be a terrifying experience, but Erica made it painless and fun! She was very informative and helpful, but not pushy in any way. Thank you so much, Erica!! More

Great service advisor! Just want to say Dan Cuellar was very professional and attentive to my need for service and was great with follow-through. Highly recommend! Colleen Just want to say Dan Cuellar was very professional and attentive to my need for service and was great with follow-through. Highly recommend! Colleen More

Honda Odyssey A very nice clean dealership. They take care of the customers well. My salesperson knew a lot about my vehicle that I was purchasing and was able to a A very nice clean dealership. They take care of the customers well. My salesperson knew a lot about my vehicle that I was purchasing and was able to answer my questions about it. More

Great Job I receive fast and good services at Wilde East Town Honda. The service representatives are fast and understanding. They explain the procedures prett I receive fast and good services at Wilde East Town Honda. The service representatives are fast and understanding. They explain the procedures pretty well. Whenever I need work done to my car, I always go to Wilde East Town. More

EXCELLENT SERVICE! Our Galant needed tires in advance of approaching weather. With very short notice Wilde ETH gave us same day service at an excellent price. Tony was Our Galant needed tires in advance of approaching weather. With very short notice Wilde ETH gave us same day service at an excellent price. Tony was fantastic to work with. We had been putting off rear brake services due to high price quotes from other service providers. Tony and East Town Honda quoted us a much lower price and the car is running like new. THANKS WETH! More

Your Expectations Are Met in Conor Conor's professionalism, attentiveness, consideration and relational skills are only exceeded by his caring about the people he works with. What a gem Conor's professionalism, attentiveness, consideration and relational skills are only exceeded by his caring about the people he works with. What a gem! He connects with his customers and will seek to identify & meet your needs without pressure. He's excellent at asking questions, being open to what you want in all aspects of the purchasing experience, and his ultimate goal is total customer satisfaction. Well-done! More

Lack Attention to Detail; No Communication! I need a part replaced on my 2010 CR-V. It took over 45 min and three people helping, for my part to be identified. I made an appointment. 1. The pa I need a part replaced on my 2010 CR-V. It took over 45 min and three people helping, for my part to be identified. I made an appointment. 1. The part was not ordered. 2. No one called me to tell me. 3. When I called to check (I had a 7:00 am appointment and did not want to show up if not ready) I was told the part was not there. So, now I had no valid appointment. 4. Part could not be there for 2 more days. 5. I asked to speak to the supervisor. He was 'unavailable', but would call me back?! Right!** I cannot express strongly enough how these details make a difference to the quality of the service industry. When I think about it how I was treated, I get nauseous. I have a limited window in Madison, and hoped to find more careful, personal service that would have my car repaired in a couple of days. ( this is an easy fix the labor time for which is only 30 min) My current option makes my minimum experience 5 days! By then I will be in another city. My advice: check, and double check. Do not assume you are in the hands of true professionals. Honda needs to tighten up its practice and train its staff to attend to detail. ** Supervisor, Jim did call. He apologized. He helped me set up a new appointment. I still think the customer should beware and check details, personally Unbelievably, a representative from Honda responded to ay that I should have pre-paid for my part. I was NEVER offered the opportunity at this location or any other I visited to try to get this repair done. Are we blaming the customer now? More

Great Car Buying Experience Veli made my car buying experience comfortable and stress free. He was knowledgable and helpful. Veli, Phil and Pete helped to get me the car I wanted Veli made my car buying experience comfortable and stress free. He was knowledgable and helpful. Veli, Phil and Pete helped to get me the car I wanted at a great price. I can't thank them enough. More

They went the extra mile I bought a used car . It had some unforeseen problems. Wilde took care of these and made sure I was happy. I always had a loaner car when the vehic I bought a used car . It had some unforeseen problems. Wilde took care of these and made sure I was happy. I always had a loaner car when the vehicle was in the shop. My salesman kept me in the loop so I was very informed. Wilde made sure I was happy. I am not used to being treated this well. More

A fantasic day at Wilde East Towne Honda! I give this dealership and it's workers 5 stars because of the friendly and caring customer service we received when we was buying our 2013 Honda Acco I give this dealership and it's workers 5 stars because of the friendly and caring customer service we received when we was buying our 2013 Honda Accord for my wife. There is nothing I can say bad about this dealership because every time we come back for car washes and other general questions about the car they listened and took care of us every single time we needed. I am definitely telling my friends and family members to come visit Wilde East Towne Honda whenever they are in the market for a new car, also I will even come back this coming up spring to buy myself a car from here. More