Wilde East Towne Honda

Not accurate, one member not polite We drove to Madison from 2 hours away so before we decided to make the trip I asked the salesman if he could look over the vehicle to tell me if there We drove to Madison from 2 hours away so before we decided to make the trip I asked the salesman if he could look over the vehicle to tell me if there were any chips, scratches or dings. His words were extremely clean, immaculate, no damage interior or exterior. I don't think he could have looked at the vehicle because the passenger side had noticeable scratches and dings as well as the hood had chips from I'm assuming rocks. I understand on a 4 year old vehicle some of this is expected however don't tell me it is very, very clean. So we drove it and looked it over, and while we were out they were supposed to look at our vehicle to give us a trade in value. While being out for 30 min with the test drive, we got back and they had not looked at ours or knew where it was even. Now they could say they were busy on Saturday but when they did look it over, it took 2 minutes, no running of the vehicle or any mechanic looking it over and 1 minute looking it up on KBB. So than we talked numbers and they told us what they would give us for our vehicle and that was a fair price, but they tried to brag it up like any salesman would do I guess, but it was an 11 year old van. We knew the value. Than they started talking about financing with them even though we had financing in place already. I told them I was not interested in financing but they told us we would need to listen to the financing options anyway. Their financing options at first were 6.9% compared to what I had was 1.9% through my local credit union. So obviously I'm assuming they get some kick back from these financiers. We told them what we needed to be at for price and they implied that we were low balling them. I don't think asking $1500 off of the price listed is a low ball offer but maybe people actually pay what the dealerships ask. Than our salesman brought our offer to his sales manager. So at this point we made a verbal offer. Than he came back after a couple minutes and said they wanted to know how serious we were and that we needed to make a written offer. So the way it was explained was if we would agree today we would get our vehicle for the total of $2900 off the vehicle, $1400 for trade in and $1500 off the vehicle price. We said yes, that is our number we need. So we wrote that down, signed it and were told that the dealership already agreed to this. Salesman walked away to bring offer back to his sales manager and we were under impression that we had just purchased a vehicle. He came back after 5 minutes and had a number that was $1100 apart from what we just signed. We were very confused as to what just happened, and our salesman acted just as confused even though he was the one with the information. So he brought the sales manager over, and he was very rude, acting as though we were wasting his time, we explained exactly what happened and he said too bad that's not what we do here. We told him the salesman told us we had the vehicle for what was written down on paper, and he said basically he was wrong and that's not how things work here. My wife and I were obviously upset and felt like this was a bait and switch that had just happened. They attempted to ask what we needed to get the deal done and I stated give us the price that you already agreed to and we will have a deal. He countered and came up $200. So now we are still $900 apart from the price we thought they agreed to. And ultimately we left. More

Very helpful and laid back From beginning to end the service was very attentive and friendly, both from Laura Kaleas, and from Shawn Stittleburg. Buying a used car can sometimes From beginning to end the service was very attentive and friendly, both from Laura Kaleas, and from Shawn Stittleburg. Buying a used car can sometimes be more difficult, sometimes scary, than buying a new one based on several factors. They answered all my questions appropriately and provided the necessary information which made it easy to decide to buy the vehicle (after six months of looking). Compared to other sales people (and I've seen many), I give them 5 stars out of 5. Kindest Regards. More

Fantastic laura was amazing! Working with a first time car buyer and letting us know everything we needed to know and more. I will definitely be recommending th laura was amazing! Working with a first time car buyer and letting us know everything we needed to know and more. I will definitely be recommending this dealership to others and will be coming back for all my car purchases! More

Fantastic Customer Service !!! I was taking my family on a vacation to the Dells coming from Milwaukee when my Honda Pilot had trouble just near this dealership, on a Saturday. I c I was taking my family on a vacation to the Dells coming from Milwaukee when my Honda Pilot had trouble just near this dealership, on a Saturday. I could tell there was something seriously wrong as my car could not go above 25 mph. Valerie and Mike in service were outstanding. They realized I was not a regular customer, but they still wanted to do everything they could to take care of me. The loaned me a brand new Honda Odyssey minivan for free so we could make it to the Dells and stay on track for our vacation. In all, this whole disastrous experience just added 30 minutes of time to our trip. They said "just fill up the car with gas upon your return" which was awesome. I then drove back to Madison, picked up my car which was repaired properly and I have been fine ever since. What could have been a really bad weekend, has been replaced with a great vacation and a story of how Valerie and Mike made lemonade out of a lemon. I can only imagine how great they would be to deal with if I lived in the area. They were exceptional to deal with. My whole family was impressed. They made me look like a hero. More

Awesome customer service I just want to say he is a awesome car salesman and helped me find the perfect car!!!! I was involved in a accident in my other Honda and needed anoth I just want to say he is a awesome car salesman and helped me find the perfect car!!!! I was involved in a accident in my other Honda and needed another vehicle quickly. He was very hospitable and made sure we were comfortable by getting us water. I enjoyed the experience way better than my first car buying experience. Be sure to ask for Jeremy Martin when you go into Wilde East Towne Honda! More

phenomenally out of this world! I came here to get my first car and the car salesman Conor Kuhnau was amazing, he knew everything there was to know and I wouldn't have changed it for I came here to get my first car and the car salesman Conor Kuhnau was amazing, he knew everything there was to know and I wouldn't have changed it for the world. He's a great guy and great at what he does, I think he deserves a huge bonus for his great work ethic! More

awesome team The entire staff was friendly and welcoming while I am in the showroom. They are patient, knowledgable and understanding of my needs as a buyer. The The entire staff was friendly and welcoming while I am in the showroom. They are patient, knowledgable and understanding of my needs as a buyer. They were never pushy and actually felt like my happiness for the sale was important to them over just making a sale. More

Valerie Rich was helpful. We stopped in for a car wash but Service Advisor Valerie Rich went out of her way to help us with another matter. She was prompt, thorough and very he We stopped in for a car wash but Service Advisor Valerie Rich went out of her way to help us with another matter. She was prompt, thorough and very helpful. More

Very good customer service Good service Did not offerunneccesary service Fair, Feel like family member is taking care of my car only what really need to done !! Thank you v Good service Did not offerunneccesary service Fair, Feel like family member is taking care of my car only what really need to done !! Thank you very much valerie rich !!! More

Smooth as butter John was polite, professional and funny. He was a pleasure to work with and made the whole leasing process as easy as possible. He was thorough in cov John was polite, professional and funny. He was a pleasure to work with and made the whole leasing process as easy as possible. He was thorough in covering our options but never pushy. I would recommend working with John. More