Wilde East Towne Honda

Thanks again, Tony Had a slow leak in a tire again. I called Tony and he got me in on Saturday morning. Took care of the tire and a couple other little things to keep my Had a slow leak in a tire again. I called Tony and he got me in on Saturday morning. Took care of the tire and a couple other little things to keep my car in great shape. Walked away with a $28 bill. I love that I can take my car to the dealership that I bought it at and it doesn't cost me a ton of money. Tony and Wilde East Towne Honda's service department is fantastic. A shout out to the mechanics behind the scenes that don't get enough credit. Thanks again. More

Nothing but positive! It's been several years since I've bought a new car and the experience here was certainly different. From the initial email contact to delivery of my It's been several years since I've bought a new car and the experience here was certainly different. From the initial email contact to delivery of my new Accord it was seamless. Stuart was fantastic to work with...down to earth, not pushy, and committed to providing a positive experience. This is my first Honda but I would not hesitate to buy another. Thanks! More

Great Sales and Finance, questionable service department Jeremy did a great job explaining the certified pre-owned sales process. He was very friendly, well spoken, knowledgeable, entertaining, and made the Jeremy did a great job explaining the certified pre-owned sales process. He was very friendly, well spoken, knowledgeable, entertaining, and made the overall experience a memorable one. Brent also did a great job going through the finance process, explaining everything well but also in a concise manner to save time. Overall the process from test-drive to getting the keys took four hours. The longest waiting period seemed to be waiting for finance. Not sure why, but that delayed us over an hour. Cons: Trade-in: We were initially offered only a third of the Kelly Blue book value of the car (considering "fair" condition, ie worst case pricing). Had to haggle to get them to get up to 2/3 value. Still feel like I lost out here. Would be better if there was a more formalized/fair system. This is the only point during the process where I felt like I was being "sold' something. No other discounts or incentives were offered other than the online price for the certified pre-owned. "Certified Pre-owned" checklist: We bought the car at night, it was already dark before we drove it off the lot. When we got home, we did a more in-depth inspection of the vehicle in the garage where we had adequate light. We ended up finding four major issues with the paint job where there were obvious, deep scratches and abrasions. We also found that the car still had dirt/food in all the seat cracks, dog hair all over the trunk, culminating in finding a nail clipping of the previous owner in the front seat. After contacting Jeremy, we bought the vehicle back the next day to be fixed and cleaned. The service department managed to mostly buff out the scratches. They also did another cleaning sweep of the interior. Again, better but not perfect. Plus, they only fixed what we pointed out specifically, they didn't do a full review of the interior or exterior. The service department is in charge of the 182 point pre-owned checklist, which includes the interior detail and the exterior paint inspection. I'm not sure how four major, obvious paint issues made it past their inspection without getting fixed. Not to mention the poor detailing job. As part of the purchase, we got the trident protection applied to the interior and exterior. This was done by the service department that night. This gave them a second chance to see the car before we went home. They failed to find the scratches and notice the poor detailing during this too. Ironic seeing that trident is being applied to the interior and exterior to prevent scratches and wear. Needless to say, double check the service departments work. Also do your research before buying the Trident protection. The results are mixed online to say the least. I was definitely sold this "protection." In the end, I still think we got a good deal on a great car, once all the cosmetic issues were worked out. We liked the people we worked with, we just wish the car was in a ready to sell state. More

Excellent service! I had an extremely nice experience for the service of my car. Very prompt. Valerie was assigned our car & she was very concerned that we be satisfied I had an extremely nice experience for the service of my car. Very prompt. Valerie was assigned our car & she was very concerned that we be satisfied with the results! And yes we were, very efficient work & excellent- absolute "customer delight" is how I would describe it! More

Great first impression I just leased a 2015 CRV from Wilde East Towne Honda. It happened completely by chance, as the dealership I had been working with was unable to provid I just leased a 2015 CRV from Wilde East Towne Honda. It happened completely by chance, as the dealership I had been working with was unable to provide me with the vehicle I wanted. I went to Wilde's website and was greeted by a chat box inquiry of offering assistance to me to find just what I was needing. Later that day I went into the showroom, and drove away in exactly the CRV I wanted shortly there after. I was treated like the most important person in the showroom the entire time. My salesperson Mikel, Manger Eric, and finance department person Steve were all wonderful. After my experience, Wilde East Towne Honda has a new family of customers in their fold. What a great experience. More

Happy positive atmosphere. People who listen. First, my sales manager is very personable and willing to take the time needed to make the deal that suited me, the customer. She is always eager to a First, my sales manager is very personable and willing to take the time needed to make the deal that suited me, the customer. She is always eager to attend to my questions and requests and always returns phone calls and emails. Secondly, the finance department was able to provide the information and clarity I needed to understand all agreements made. I appreciate that the employees from every department were more than willing to take the time and go the second mile to listen and address all of my questions and requests. I look forward to my relationship with those at Wilde East Towne Honda in the future! Love my car and satisfied with my payments. More

Smooth transcation! The sale Consultant, Velislav Deshev was very easy to talk to and made the process of buying a car very easy. I didn't feel pressured or uncomfortabl The sale Consultant, Velislav Deshev was very easy to talk to and made the process of buying a car very easy. I didn't feel pressured or uncomfortable at any point. I would highly recommend him to others. Thanks for your help! More

Great service! It is very rare you buy a car and take delivery within 14 hours out of State. Yes, it is possible at Wilde. Mike, Shawn.... all great to work with , k It is very rare you buy a car and take delivery within 14 hours out of State. Yes, it is possible at Wilde. Mike, Shawn.... all great to work with , keep it up! More

Great car buying experience I came into the Wilde dealership hoping to get some information to help me choose my next car and ended up finding a vehicle that matched exactly what I came into the Wilde dealership hoping to get some information to help me choose my next car and ended up finding a vehicle that matched exactly what I was looking for and for even less money than I thought. My salesperson, Scott was able to assist me with every single aspect. He knew so much about Honda and the Civic's, explained to me how leasing works and made the whole process fun and quick. I'm so glad I started my research at Honda, it most definitely was not like other experiences that I've had with previous car purchases. So far, I've loved everything about my purchase and will absolutely recommend Scott to anyone I know searching for their next car. More