Wilsonville Toyota

Easy experience. Got the car I wanted for the price I wanted. Azhar was very helpful, friendly and fast. Got the car I wanted for the price I wanted. Azhar was very helpful, friendly and fast. More

They were very patient and answered all my questions and printed out information to see on paper, which was about 6 or 7 different pages printed out information to see on paper, which was about 6 or 7 different pages More

April 11th we bought a Rav4 Prime from Wilsonville Toyota. We were having hard time deciding whether to lease the car or not, as we really needed a car but we didn’t want to take a big financial li Toyota. We were having hard time deciding whether to lease the car or not, as we really needed a car but we didn’t want to take a big financial liability. We asked the sales person - Chris Guidi -  if he can remove any of the listed charges that comes as extra accessories or any (to be) built-in features, any unnecessary high price protection plans such as environmental protection/ clear bra and etc. He said whatever is in that document is already applied to the car and therefore cannot be taken out. While we were discussing he would go and come back “giving us some time” seeing that my wife was very excited to get a car and when he came back he would come with better options. He applied a discount and made it cheaper. After some talk and my insistence Chris agreed that he can also remove the warranty and service plan fee which by the way Toyota offers for free. They were trying to sell duplicated 2-year warranty and service plan already included by Toyota when you by a new Toyota car. OK. They removed it. And it was the second time that I asked whether he can weave the protection fees (clear bra and environmental protection) and he said no, “I checked and unfortunately they are already applied to the car.” As we were told that there are no options for any ‘item removal of off the list’ we signed several papers and he showed one more time that Clear Bra ($1195) and Environmental Protection ($899) cannot be taken out as the service is already applied to that particular car. Yesterday I received a text from Toyota saying that A day should be scheduled for Clear Bra and Environmental Protection services. And I called the sales person right away to clarify. He told me that there’s nothing he can do. I went to Toyota Wilsonville to talk to the general manager. I explained the situation and after checking he said that what is happening here is that they had that kit, but for some reasons they did not do the service and since that service (a ‘kit’) was ‘specifically designed’ to that Rav4 Prime there is nothing they can do as they do not have any additional Primes to apply this service to. (Chris G. said they will have new cars in 2 weeks and the general manager said they might not have Primes for 3-4 for months, while both said that Prime is the most requested and sold car.) I explained once again that my main issue was that I didnt want this service applied in the first place. and if it wasn’t done already then I refuse to have it. At that time I had to accept the fee as the sales person assured me that it was already applied. But knowing that it is not applied, I do not want the service and want a refund. (It is a service and not an asset/accessory so they can have it applied to other Rav4s easily.) The manager told me that he will look into it and will let me know. He called me couple of hours later and said that they can remove the Environmental Protection but cannot remove the Clear Bra, as that paint is already waiting in Toyota service. I don’t understand. It is insane that they sell me something as “applied” with no choice. And then I learn that it is not applied and I have a choice. but then I still don’t cause It was supposed to be done but it wasn’t. That is called deceiving the customer. and now they are negotiating with me. And when I was in the Toyota Wilsonville to talk to GM, the first moment I mentioned that I was kinda “made” to sign and agree to those terms, he cut my word and right away said that nobody made you, if you want you can return the car, in such a careless manner that like we were dealing over a small and unimportant deal. and While I was talking to sales person over the phone, he said that maybe it was me that misunderstood as english was my second language, whereas I specifically asked him 3 times and maybe more if we can remove those fees. Very disappointed. They are just bunch of liars. More

Wilsonville Toyota was the best car buying experience I've ever had. I would definitely visit again. I've ever had. I would definitely visit again. More

Everyone was very nice and upfront, the service was very helpful and they delivered my car for free. helpful and they delivered my car for free. More

I like the “No Bull” policy and appreciated the quick trade in option on the slightly used vehicle we purchased. Dealer wrote IOU on services that needed to be provided after purchase so I’m looking forw trade in option on the slightly used vehicle we purchased. Dealer wrote IOU on services that needed to be provided after purchase so I’m looking forward to getting that all wrapped up. Love the car. Good communication overall. More

We knew Max was great after our first visit. We didn’t realize just how great he was until we visited a few other dealerships. Max consistently went above and beyond by paying attention to our n We didn’t realize just how great he was until we visited a few other dealerships. Max consistently went above and beyond by paying attention to our needs and provided exceptional service. These are the things we couldn’t find at any other dealer or with any other sales person. More

"No Bull" is true. I had a great experience. They were able to get the Tacoma I wanted in a couple days where other dealerships told me I'd have to wait weeks to months I had a great experience. They were able to get the Tacoma I wanted in a couple days where other dealerships told me I'd have to wait weeks to months. They found a Tacoma in another state and got it to me in less than 2 days. More

Worked with Austin Hutcheson to by a new tundra. He was great to work with. Very knowledgeable and professional. He was great to work with. Very knowledgeable and professional. More