Woodfield Lexus

Robert and his team have always been helpful and go the extra mile to make sure we are taken care of. extra mile to make sure we are taken care of. More

Recently purchased a Lexus RX 350H here. We had a fantastic experience and loved working with the salesman Gilbert. We had placed a deposit on a car for allocation and Gilbert was on top of We had a fantastic experience and loved working with the salesman Gilbert. We had placed a deposit on a car for allocation and Gilbert was on top of updates and communication throughout the process. Caryn in financing is also 10/10 and extremely kind. Every person we interacted with was very friendly and personable. They are also not pushy, don't have any hidden fees, and no sketchy add ons they tack on to the price at the end. They are very upfront and honest from start to finish. Was truly a great experience and I’d highly recommend them to anyone. More

Great service and very professional staff. Immediately attended to and courtesy ride provided also a loaner was available Immediately attended to and courtesy ride provided also a loaner was available More

Anthony was very friendly and professional explained what he was going to do and how long it would take. Worked out just like he said, he was going to do and how long it would take. Worked out just like he said, More

Dan was friendly, professional, and attentive throughout the whole car-buying process. From helping me select and test-drive the vehicle to following up for a month until the final delivery of my new car, h the whole car-buying process. From helping me select and test-drive the vehicle to following up for a month until the final delivery of my new car, he made the experience pleasant and stress-free. I would recommend Dan to anyone looking to purchase a new car. More

My salesman Marty Whitney is always a pleasure to work with. Service rep Tony Olsen is also. This was my fifth Lexus purchase and my first SUV. I’m looking forward to driving it as much as I did with the with. Service rep Tony Olsen is also. This was my fifth Lexus purchase and my first SUV. I’m looking forward to driving it as much as I did with the other vehicles I’ve driven. More

I had an extremely disappointing experience with the customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership beca customer service at Lexus of Schaumburg, although I want to specifically recognize one employee who was outstanding. I came to the dealership because during a previous service visit, a Lexus technician accidentally dropped my laminated “DO NOT WASH” sign inside the driver-side door while lowering the window. I had a video showing exactly what happened and returned to the dealership simply asking for their help retrieving the sign. Unfortunately, my interaction with Richard Palicka, the service advisor, was incredibly unpleasant and unprofessional. From the beginning, Richard was rude and dismissive toward me. He gave me dirty looks, raised his voice and actually screamed at me during our interaction. I was honestly shocked to be spoken to this way by someone whose position involves dealing directly with customers. I also spoke with Tony Lopez, the Service Manager, and unfortunately did not receive the professionalism or understanding I expected from management either. I made what I considered a very reasonable request: after the sign was retrieved, I wanted the repair order/receipt to briefly document what had happened and that the dealership had removed the sign. I simply wanted documentation for my records in case there were ever any issues with the door in the future. Tony refused my request, and I found the way he communicated with me unnecessarily rude and dismissive. The bright spot of this entire experience was Mark, the Mechanic/Technician who helped me. (Unfortunately I didn’t get his last name) Mark deserves 5 out of 5 stars. He was incredibly kind, honest, patient and understanding from the moment I spoke with him. He listened to my concerns and even allowed me to come into the service area and watch while he worked on the door. When I asked Mark what he would personally do in my situation, he gave me a straightforward answer: he would retrieve the sign because it wasn’t supposed to be inside the door. I especially appreciated his honesty. Retrieving the sign meant additional work for him, so it would have been easy to simply tell me to leave it there. Instead, he gave me his genuine opinion and then took care of the problem. He was able to retrieve the sign relatively quickly without completely removing the door panel. We also had a great conversation while he worked. Mark is exactly the type of person Lexus should want representing its service department. My ratings based on this experience: Mark — Mechanic/Technician: 5/5 ⭐⭐⭐⭐⭐ Professional, honest, understanding and genuinely helpful. Richard Palicka — Service Advisor: 1/5 ⭐ Extremely rude and disrespectful. Raising your voice and screaming at a customer is unacceptable, especially in a customer-facing position. Tony Lopez — Service Manager: 2/5 ⭐⭐ I expected considerably more professionalism and understanding from someone in a management position. What makes this experience particularly frustrating is that Mark demonstrated exactly how a customer should be treated, while the interactions I had with the service advisor and service manager were the complete opposite. If I could be guaranteed that Mark would be the technician working on my Lexus every time I visited, I would gladly return. Unfortunately, since that obviously cannot be guaranteed, this experience has convinced me not to return to Lexus of Schaumburg for future service. Mark, if you happen to read this: Thank You. I sincerely appreciate the way you treated me and the care you showed toward both me and my vehicle. You turned what was otherwise an extremely negative experience into at least one positive interaction. More

We have worked with Dan for years and he always does a great job and takes care of us. My wife loves her new GX550, so glad he recommended it. great job and takes care of us. My wife loves her new GX550, so glad he recommended it. More

Dealer was clean, service was fast. It took longer for them to wash the vehicle than what I spent doing the paperwork. They left the rims dirty. Outside of that would definitely buy fro It took longer for them to wash the vehicle than what I spent doing the paperwork. They left the rims dirty. Outside of that would definitely buy from them in the future if they have something I like. More