Woodfield Lexus

I’ve been coming to Woodfield Lexus for over 12 years to have my Lexus serviced. I drive over 120 miles (RT) just to come here to get my car serviced. I bought my Lexus here & trust them to service my car have my Lexus serviced. I drive over 120 miles (RT) just to come here to get my car serviced. I bought my Lexus here & trust them to service my car. My longtime Service Advisor left over a year ago, but someone I Trust recommended Tammy Sage as a very good Service Advisor. Tammy was Great and very knowledgeable listening to everything I wanted done. I would highly recommend her , More

Great service. Honest salesman. Detailed vehicle records - no xx. Vehicle well detailed. Shout out to Greg S. Honest salesman. Detailed vehicle records - no xx. Vehicle well detailed. Shout out to Greg S. More

Recently purchased a new Hybrid from Woodfield Lexus. The experience was easy a seamless. Mark Demma was outstanding to work with. They worked with me on my trade and gave me the value I expected. I The experience was easy a seamless. Mark Demma was outstanding to work with. They worked with me on my trade and gave me the value I expected. I also liked the separate electronics training from Jake which was conducted in a warm private area inside and didn't feel rushed like at other dealerships. I would definitely recommend Woodfield Lexus. More

Very helpful in regards to my situation the sales person was very understanding and polite was very understanding and polite More

Dan was very helpful throughout the entire process from valuing my trade, answering questions I had, and of course, negotiating to get me to a place I felt confident with. He wasn’t pushy and I felt he wan valuing my trade, answering questions I had, and of course, negotiating to get me to a place I felt confident with. He wasn’t pushy and I felt he wanted me to do what was best for me. The entire process was one of the smoothest car buying processes I’ve had. More

Service Writer Justin did a really excellent job. He is knowledgeable, friendly, and was most helpful. He also made sure my car was washed properly before being returned. He is knowledgeable, friendly, and was most helpful. He also made sure my car was washed properly before being returned. More

I needed a vehicle asap because of changing circumstances and Woodfield Lexus delivered! My husband and I are very happy with our new NX! and Woodfield Lexus delivered! My husband and I are very happy with our new NX! More

Service was top notch down the line from sales to service to parts, tech support is great also, an overall exceptional experience. to parts, tech support is great also, an overall exceptional experience. More

I purchased a 2018 BMW M5 from Woodfield Lexus for around $70,000 dollars. After signing the papers, the salesman opened the trunk and showed me the factory exhaust was in it. When I got home, I realized the $70,000 dollars. After signing the papers, the salesman opened the trunk and showed me the factory exhaust was in it. When I got home, I realized they were the catalytic converters! The next day I took the car to BMW and they wanted $3,500 dollars to install them. Then the car broke down in the middle of the road, the dash went black and all electronics shut off. It restarted and ran fine. I told the salesman and asked if they would take it back, he said they didn't take cars back and it was probably just bad gas, because that causes electrical issues. They also said they wouldn't pay $3,500 to have the catalytic converters reinstalled and I should shop for a cheaper price that they would pay. Later, I took the car to BMW and found out the ECU had also been modified and would not pass the smog check in my state. That’s another $300 to fix. Selling a car without catalytic converters is against federal law. It's against the state law to drive a car like this in IL. The offense comes under Class 4 felony in Illinois, which includes charges such as DUI, driving with an invalid license, or automobile theft. When I told them I wanted to return the car and if they wanted to avoid litigation they should take it back, they just replied, "Our user car manager said you were fine with the car when you took it. You knew it had aftermarket exhaust." I did not know it was illegal to drive, unable to be registered in my state, or would cost $3,800 to fix and register in my state! They act like they did nothing wrong because I said I was fine with it before I knew how bad it was, and now I'm just with a 70k dollar chunk of metal I cannot register/drive legally on the road. They also didn't seem to care at all that the expensive car they just sold me broke down within 24 hours. Their best offer was to take the car to presumably, the cheapest shop they could find, to have it "fixed". This is an expensive car and it should be fixed correctly at a BMW dealership. More