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Younger Nissan of Frederick

Frederick, MD

4.9
2,925 Reviews
*********How does Younger Nissan of Frederick have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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7418 Grove Road

Frederick, MD

21704

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Showing 2,925 reviews

January 24, 2019

Easiest Car Purchase I've Ever Made Brent and went the extra mile to make sure I knew everything about the car. He's very knowledgeable about the cars in his lot and about the industry i More

by lilyan08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Harley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenton Spear, Jesse Torreyson, Christian Fortson, Erin Trimble, Katherine Stewart
Jan 28, 2019 -

Younger Nissan of Frederick responded

Glad you were pleased with your new car purchase, and you received great customer service from Brenton and the rest of our staff. Regards, Steve Farley GM

January 21, 2019

Another great purchase I purchased my 3rd car from Younger Nissan this past weekend, and I continue to have great service from this dealer. My salesperson, Tony Araujo, was More

by Steve Wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Torreyson, Rebecca Aquino, Tony Araujo
Jan 28, 2019 -

Younger Nissan of Frederick responded

Thank you for the kind words and the recommendation. Glad Tony did a great job for you! Regards, Steve Farley GM

January 21, 2019

A nice sales and service experience We found a used vehicle online and were assigned a salesman by the name of Tony Araujo. Tony treated us very respectfully, answered all questions and More

by browntown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Barber, Karl Brady, Tony Araujo
Jan 28, 2019 -

Younger Nissan of Frederick responded

Your complete satisfaction is our top priority, so I am glad to know that Tony and our service team took great care of you. Regards, Steve Farley GM

January 18, 2019

Costumer This is my fourth car I bought at Younger NISSAN and was always easy. With the exemption of finance rate changing a little higher in 2 minutes after I More

by Oneperce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Beleznay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth "Paige" Nicolao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Younger Nissan of Frederick responded

We always strive to exceed your expectations. If your interest rate is still of concern, please feel free to contact me directly. Looking forward to providing you the best customer service, in sales and service. Thank you for your loyalty. Regards, Steve Farley GM

January 18, 2019

Purchasing Experience I viewed a used vehicle Younger Nissan had on their lot through a internet site. When I called and spoke with Steve Latour, he told me he was getting More

by goterpsjw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Beleznay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Harley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Latour
Jan 22, 2019 -

Younger Nissan of Frederick responded

Our customers are our top priority, so glad to hear Steve did such a wonderful job taking care of you throughout the purchase process. Thank you, Steve. We look forward to providing an equally exceptional experience on the service side! Regards, Steve Farley GM

January 17, 2019

Continued Great Service I purchased a 2015 Nissan Altima and alway obtain prompt, courteous, and thorough service for it. Recently purchased at used 2017 Mustang which I unfo More

by Sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Araujo
Jan 22, 2019 -

Younger Nissan of Frederick responded

Happy to hear the whole team was able to take care of all of your needs. Great job Team Younger Nissan!! Regards, Steve Farley GM

January 16, 2019

Good place if you like talking to answering machines My salesman Mr. Letour was great. Everyone else was terrible. I will never go there again. I bought a new Titan and paid in full with a bank check and More

by Truck guy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Latour, Jesse Torreyson
Jan 22, 2019 -

Younger Nissan of Frederick responded

I can only apologize for the delay on your title, I know our GSM has spoken to you and the paperwork is in process and you should be receiving your title very soon. I have also addressed the issue internally, especially the continued transferring of your calls. I hope you will give us another opportunity to show you that we can not only meet, but exceed your expectations. Our VIP program offers the perfect opportunity...you have an oil change on us that will be delivered by an exceptional service team. Regards, Steve Farley GM

January 11, 2019

A mistake on my part was handled very well by Younger Nissan On picking up my Murano from Younger Nissan's service department, I noticed white paint markings on my car. At the time I didn't think I was responsi More

by 3rdmardiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Geisbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Barber
Jan 14, 2019 -

Younger Nissan of Frederick responded

We are committed to taking care of our customers, and we will always strive to do the right thing. I appreciate Joe and Jason resolving this issue for you. I also appreciate your honesty, and allowing us to find a reasonable solution for everyone. We look forward to serving you for many years. Regards, Steve Farley GM

January 04, 2019

Car buying experience with Younger Nissan is Phenomenal!! The Sale person helped me is Brenton Spear. He is very friendly and very knowledgeable. This was my first Lease Turn - in, Brenton answered all my que More

by RY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Harley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenton Spear
Jan 08, 2019 -

Younger Nissan of Frederick responded

We appreciate the kind words and recommendation. Brenton, thanks for taking such great care of our customers. Awesome job team! Regards, Steve Farley GM

January 03, 2019

They turned a nightmare into a positive experience! I had been having issues with my car for some time. It started with needing a new transmission 2 years after purchasing it. Quite an expense as it ha More

by mbenford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Beleznay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Barber, Brenton Spear
Jan 08, 2019 -

Younger Nissan of Frederick responded

Sorry to hear about your "nightmare", but thank you for the opportunity to turn it around for you. We appreciate your business and look forward to continuing to serve you. Great job team! Regards, Steve Farley GM

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