Younger Nissan of Frederick

Jim Burdis listened and definitely understood what vehicle interested me and the terms I was looking for and how to make it happen. Good experience all around, thank you! vehicle interested me and the terms I was looking for and how to make it happen. Good experience all around, thank you! More

We came into the dealership from Northern Virginia in search of a specific used vehicle found online. When we arrived, we were first met by Logan and then after looking at the car, Rob. The whole trans search of a specific used vehicle found online. When we arrived, we were first met by Logan and then after looking at the car, Rob. The whole transaction felt like a stereotypical used car dealership interaction. I expressed wanting the car to have a pre-purchase inspection through a private establishment. When talking to me, it was a "good idea" but then I found out that either Rob or Logan reached out to my son behind my back via text, stating it was not necessary as it was already Maryland State inspected! The reason we were not sure is because my son was getting texts from both Rob and Logan from the same number. We had the car re-inspected to find faulty brakes. Even though my paperwork said calipers, needed to be replaced, Rob assured me that was not the case. We gave them the benefit of the doubt as my son liked the car. It was offered that the car was delivered to me if I wire-transferred the money. I did not feel comfortable with that regarding the feel we received and interactions had (saying a video would be sent / not calling back / etc). At one point, Rob even wanted my son to add him and/or Logan to SnapChat to see the video (my son is only a week into being 18 and was not comfortable with that). We decided on the car! Found out the exact amount (which we had to ask multiple times then listen to Rob yell across the dealership to Paige while we were on the phone rather than putting us on hold or transferring) and went in with a cashier's check from the bank. When we arrived, we were not offered to look at the car for the repairs but to "talk finances." The amount given was higher than what we were told! My son pointed out we were doing Virginia tags and not Maryland. Logan finally came back with the originally quoted price but I was reminded that they "fixed the brakes for me." I asked to speak to the General Manager (Steve) but was given Rob again. I said I wanted to speak with Steve, the General Manager, not Rob, the Sales Manager. Logan told me I did not need to be rude to which I pointed out I was just doing my research. In talking to Steve, he told me multiple times how he was part owner, in the business for 40 years, that the dealership had the highest ratings, etc. My son felt he was talking down to me. He also went on how certified checks could be fake and how it is impossible to lower processing fees (it is actually not "fraud" as it has been done many times). We went to look at the car and once we saw some issues again that we inquired about the first time, multiplied by the lack of care in selling a car and the way I was talked down to, we decided to walk away. This dealership may be wonderful for a new car purchase but for a used car, it feels like their time is being wasted. Would not recommend. More

All employees that I met were Courteous, helpful, respectful Test drive/Covid protocols were very much appreciated respectful Test drive/Covid protocols were very much appreciated More

Fast, no pressure, very clean facilities, and nice people. Good price too! We really liked our salesman! people. Good price too! We really liked our salesman! More

Not pressured into buying my used car. I wanted to test drive the vehicle and that was no problem at all. I was not force to make a decision that day, which I did not make that day. I t I wanted to test drive the vehicle and that was no problem at all. I was not force to make a decision that day, which I did not make that day. I took a day or two to decide if I wanted to spend that much money. Very pleased with everyone at the dealership. Thank you for making me feel comfortable with my decision and giving me space to think before buying; that meant a great deal to me. Thanks to Steve, Rob and Paige. Good People. More

I was worried going in as I wanted the best at the rock bottom dollar. She made it happen for me. Took a trade in and she got me into a new truck for the first time in my life. Feeling blessed. Thanks for bottom dollar. She made it happen for me. Took a trade in and she got me into a new truck for the first time in my life. Feeling blessed. Thanks for making it happen for me. Couldn't be happier. More

Paige did a great job. Knowledgeable and helpful in all facets of the purchase. I will recommend her and Brenton. Knowledgeable and helpful in all facets of the purchase. I will recommend her and Brenton. More

Wonder people, no pressure and a great buying experience. I needed a car right away and couldn't have asked for better service. I needed a car right away and couldn't have asked for better service. More

Paige and Jim were courteous, professional and made our experience joyful. We would highly recommend them. experience joyful. We would highly recommend them. More

Working with Ed and the Team was a success in purchasing our car. It was delightful to see the Team progress. our car. It was delightful to see the Team progress. More