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Younger Nissan of Frederick
Frederick, MD
2,956 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,956 reviews
August 22, 2020
My husband & I spent weeks searching for a vehicle after I totaled mine. It's kinda Ironic how we ended up at nissan dealership to begin with. "I had my ❤ set on an Acura" I truly feel that God led us strai I totaled mine. It's kinda Ironic how we ended up at nissan dealership to begin with. "I had my ❤ set on an Acura" I truly feel that God led us straight to Younger Nissan. Jim, Karl & Ed were all extremely helpful, patience, kind, friendly & went out of their way to ensure that we left there 100% satisfied. I even received a 📦 package in the mail a week later with 2 free key fob jackets & a letter stating Thank you for your business. 😊 It was by far the BEST experience I have ever had with a dealership even the misdt of this pandemic!! There was ONE thing that stuck out to me & my husband as we were leaving, our sale associate said "God Bless" an right then & there we knew without a doubt we made the right decision & it was a blessing to be driving away there in the NISSAN Maxima 350 SR Midnight Edition. Thank you all for everything!! You guy's are AWESOME👍 They even offered to deliver the car to us. More
by Bgladhill320
August 21, 2020
3rd new vehicle purchase at this dealer. After seeing Ben one day, we decided to go back to purchase a new vehicle the next day. Ben was not in, but had informed the dealer we were coming. We felt the salesp one day, we decided to go back to purchase a new vehicle the next day. Ben was not in, but had informed the dealer we were coming. We felt the salesperson, Owen, only helped us as minimally as possible since it wasn't "his sale". He told us he wasn't familiar with the deal and sure didn't act interested in getting caught up on any details. After the key was handed to us, we were on our own... Owen disappeared without helping to insure the vehicle was delivered clean and that we knew how to work all functions of our new vehicle. There wasn't even a congratulatory new car handshake from sales after the purchase. I got in contact with Ben the next day and went back in I had to drop off some paperwork anyway. Ben made sure the new car got cleaned up, went over the functions of the new car, and gave me that new car handshake. We'll be back. More
by GMH
Employees Worked With
Other Employees :
Benjamin Henneberger, Owen Wenner
August 19, 2020
Have to say it was a good experience. Jim B. and Daniel G. were great to work with. The deal was upfront and honest. The staff at the place really seemed to work together to make it happen from another sal G. were great to work with. The deal was upfront and honest. The staff at the place really seemed to work together to make it happen from another salesman to get the trades checked it for approval and the floor manager finding an extra $500 rebate that I was eligible for. Who does not like them coming back to say we can lower the price a bit The trade in pricing was also reasonable. Lot of car competition in Frederick. I would highly recomend Younger Nissan. More
by Titan Pro4x
Employees Worked With
Jim Burdis, Daniel Goers
August 19, 2020
Ben and the group at Younger Nissan really spent the time to insure that my purchase of the pre-owned GMC Sierra 2500 SLT was done in a timely manner without any hassle what so ever, an even delivered the to insure that my purchase of the pre-owned GMC Sierra 2500 SLT was done in a timely manner without any hassle what so ever, an even delivered the truck to my home which was 45-50 minutes away from the dealership at no cost to me . More
by hudrefinc
August 18, 2020
Jim Burdis assisted me with a purchase of a pre-owned Rogue. He was great; no high pressure tactics that are often common with car dealers. Gave me keys to several cars to checkout and test drive by myse Rogue. He was great; no high pressure tactics that are often common with car dealers. Gave me keys to several cars to checkout and test drive by myself. Drove each one all the way to Urbana and back. He explained the numbers clearly and patiently i.e. my trade-in value, taxes, title, tag & registration. Answered all my questions and allowed me ample time to make my decision. Overall, Jim made me feel like he appreciated my business; I highly recommend him. More
by James K
Employees Worked With
Jim Burdis, Daniel Goers
August 16, 2020
Great experience Jim was very helpful and he helped me get a very good deal. He treated me with respect and listened to what I was looking for. Everyone at the dealer Jim was very helpful and he helped me get a very good deal. He treated me with respect and listened to what I was looking for. Everyone at the dealership was very friendly. I would recommend Jim and the dealership to anyone looking to buy anew car. More
by thutzell
Employees Worked With
Jim Burdis
August 15, 2020
Disappointed as JT had worked out the deal on Wednesday and knew that we were coming to pick up the car at 12pm on Friday-a particular car on the lot. However, we learned when we arrived that the vehicle w and knew that we were coming to pick up the car at 12pm on Friday-a particular car on the lot. However, we learned when we arrived that the vehicle we made a deal on was sold. Fine. we get it. But knowing we were coming for a 2020 Black Altima S, why were arrangements not made AHEAD OF US GETTING THERE to have another one brought to the lot for out scheduled appointment? We were at the dealership for 5 hours!!! 5 hours!! Paperwork completed within 2 hours at most as we paid CASH. The experience was not a positive one. I’m not sure if we will purchase another car with Younger Nissan in the future as in general, customer service/experience does not appear to be a priority. There are a couple of staff exceptions, Rob was great and apologized towards the end and offered a $100 gift card to make things right. He also appeared sincere and was personable and we liked him. Sergiu in Parts and Service was outstanding and a pleasure to work with. Sergiu is an ASSET to the dealership and is the only reason we would consider returning there for service. He helped us look at alloy wheels and was a wealth of knowledge and information. Sergiu willingly went above and beyond- and he is awesome! Myself and my family have been buying cars from this dealership for many years and Sergiu was the only one who remembered me and recognized me. My wife and I felt that we were getting the run around all day. If we would have been told it was going to take 5 hours to have a car transferred, we would have left and came back. But, We werent told that- instead we were told “about an hour,” “they ran into traffic,” etc...typical run around people expect from car salesmen. Just be straightforward and honest! People appreciate that and will understand. The “run around” is disrespectful and people aren’t stupid. Just be honest. The car was transferred from Baltimore to Frederick- We wasted our day and took off a day of work for something realistically should have taken 2 hours max. The car should have been on its way first thing that morning at the least or the day before knowing we were coming. As previously stated, lack of concern for customer service. Definitely not fun buying a car from this dealership- dreadful. Sincerely, Steve and Michelle Simon More
by ssimon54
August 15, 2020
Michael was awesome to work with. He listened and gave us options. We will definitely recommend him. It was a great experience. Thanks so much! options. We will definitely recommend him. It was a great experience. Thanks so much! More
by Stacey
Employees Worked With
Michael Savani, Daniel Goers
August 13, 2020
Fast and Quick Service Jim was very helpful and gave us a good deal on our Rouge SV. No hassle at all. Highly recommend this dealer and Jim Burdis too! Jim was very helpful and gave us a good deal on our Rouge SV. No hassle at all. Highly recommend this dealer and Jim Burdis too! More
by ZacsRouge
Employees Worked With
Bryan -works with Jim, Jim Burdis, Darren Peck
August 12, 2020
good experience I Had a easy stress- less sales experience with Jim Burdis. He was a really nice guy and was soft spoken and good conversation. Thanks Jim I Had a easy stress- less sales experience with Jim Burdis. He was a really nice guy and was soft spoken and good conversation. Thanks Jim More
by chrismellito
Employees Worked With
Jim Burdis
